PricelineReviews 2,679

Do not use Priceline or thrifty/ dollar rental cars. They took my money and did not provide a service I was on the phone for hours and did not get the issue resolved. The end result no car leaving my family stranded at the airport and my credit card was charged 282.00, The Priceline blamed the thrifty and thrifty blamed Priceline while I was stuck with no car and the bill. Scam alert… payment rendered and no service. Never again! The insurance is also a scam. They do not deserve any stars.

How this company is still in business is beyond me. NEVER AGAIN. Totally screwed up my vacation because the agents cant speak or understand English. Who books and intl flight for a family of 6 without luggage? Priceline. Nickel and dime you tondeath after the initial teaser rate? Priceline.

I decided to book a flight through Priceline to visit my husband in Marine training. In doing so I signed up for a credit card. The advertisement to get the card makes customers think they will receive the sign up perk at the time of the purchase. The rewards promised from the card did not come until a month after I had signed up for the card. I was not able to use there perks for the initial flight (The purpose of applying for the card). This was annoying but not enough for me to stop working with Priceline. Although, at this point I was suckered into buying a flight with them through signing up for the card. As the weekend went on my husband and I got an email asking me to rebook my flight because my flight reservation had mysteriously been cancelled. Rescheduling would cause me to pay 200$ more than I had originally paid for my flight home through them.
Customer service was terrible and no one could explain why my flight had been cancelled. They said the customer had cancelled the flight and they could offer no further help. Being the customer, I knew I had to get home and did not cancel my flight. They refused to refund my money and kept offering me a reschedule that got more expensive as time went on. I decided to take a 262$ loss on their business and go through a direct airline to get home. I will NEVER do business with this business again and I suggest no one else does either. THEY DO NOT CARE ABOUT THEIR CUSTOMERS AND THEY SCAM MONEY OFF OF CUSTOMERS THROUGH THEIR WEBSITE. DO NOT USE PRICELINE.

I booked my flight and hotel through Priceline. Then there was no available rooms for that same hotel and I booked directly at the hotel for my sister. When we came to the hotel, we did not like it and checked out. My sister, who booked at the hotel, got the refund immediately and told me to call Priceline for my refund. I called for days and Priceline told me that the hotel was the issue. Priceline's system is set up to frustrate customers and and not get them their money back. I will never book with them again. Crooks. They frustrated me for days to get my money back for the hotel I never stayed at.

I used Priceline to make a hotel reservation. Upon checking into the hotel, within 10 minutes of getting into bed, I found a bed bug crawling on me. I immediately packed up and left the room and went to the front desk. I demanded a full refund since the room was unusable, but the hotel management refused to provide a refund since I had "used the bed". Yes, I had used the bed for 10 minutes before I had a BED BUD crawling on me. The next day I called Priceline and demanded a full refund since the reservation and payment was made through Priceline. Priceline also refused to provide a refund. They sold me a product that was unusable and then refused to provide a refund. So don't expect Priceline to stand behind any product they sell you.

Paid $92 more than the actual bill was for the hotel. Called Priceline they said they can do that.

Worst company ever to book travel vacations! I planned a vacation to Rome one month ago. Recently we reviewed our itinerary and contacted Priceline with questions. We were on the phone with them for more than 1 full week! We were constantly being transferred to other departments because agents couldn't answer our questions about the flights. Air Atalia canceled one flight, but we were able to rescheule right away. 2 days before we were set to leave, we found out by EMAIL that the second leg of our flight was canceled and was not rescheduled! The earliest connecting flight we could get 5 hours later! Never using them again!

I booked a rental with Priceline because I thought it was a good deal. I found out 4 weeks later I could use government rate directly with the car company and I would have saved $600.00. This is ridiculous and we will not make the same mistake twice.

I booked a reservation at the Midtown convention center hotel in NYC on Priceline for this weekend (had to come into town for a trauma course)
The pictures show that clearly this hotel is in disarray and in fact not open. Silly me for just assuming that it would be.
I spoke with two Priceline representatives, including a supervisor, who refused to rebook us in another hotel. They said the hotel was closed for Covid and expected to reopen 8/1/21, which is laughable. I explained that a site credit should be provided given the hotel I did rebook is costing 400$ more. I was offered an offensive 5% discount off an Express deal only.
Be aware that Priceline does not check the status of the hotels and further investigation may need to take place before assuming the hotel is available. Better yet, avoid Priceline altogether.

Priceline is not trustworthy. I made a hotel reservation online, they ended up charging my visa card for 2 transaction instead of 1. The hotel picture they show you before the transaction is not the guarantee hotel after the transaction. Customer service is horrible, rude, and unfriendly. When I finally tried to talk to someone about double charging me, the answer I got is that the transactions are final and non-refundable. Somebody needs to institute a process in law with this company and their unsafe website. This company is robbing their customers.

Not reliable company, they will not inform the passenger if any change happen to the flight, they will keep the passenger in the dark side, all what they care is their commission

Priceline will not give you a refund if you need to cancel a car rental! Beware Beware! Green motion car rental in Florida is a joke along with Priceline for car rentals

I am deeply disappointed that Priceline has offered no flexibility in their cancellation policies, even in light of unforeseen COVID-related changes to travel plans. In my case, my country of residence shut down the border mere weeks before our family's summer trip home to the US. So we had to cancel everything. The airlines and hotels gave us full refunds, no problem. The $1400 rental car we booked through Priceline did not... not even any account credit. I have been a longtime customer of Priceline's, and will certainly avoid booking future vehicles through the Booking Holdings family of sites. I understand that the policy must be stringent in normal times, but I would have expected some flexibility in light of COVID-related travel changes. It's bad enough that my family has been unable to visit home for going on 2 years; but being told that Priceline is keeping the full amount of my unused car rental payment is just one more big gut punch. Terrible stuff.

Priceline would not help me change a Hertz car rental to exactly one week later, even though Hertz said they would do it if Priceline contacted them directly. This was an emergency change with a month in advance notice on a $730 bill. The Hertz rate for the later week was actually cheaper too. I said I would pay a change fee if needed. They would not help me. When booking it said no cancellation, but It did not specifically state no changes, at least not clearly. Be careful with a booking if using them. I was confident in my travel plans when booking, but you can't always predict unfortunate events, and they really don't give a care. I gave away $730 to a $75 billion dollar company. I didn't receive anything for my money but stress, and they were able to sell my reservation again. I guess that is why they are worth billions and I am worthless.

Priceline routed my rental car through thrifty in Atlanta airport. The line for this thrifty according to other reviews and for my experience today is hours long. There are no other lines at any of the other rental car joints here. Priceline should be punished by not getting your business for landing their customers at such a site. I'm sitting here with the rest of the world with one guy working at the counter when there are three computers. I feel bad for the staff. I feel real bad for the rest of these people. Priceline needs to do a heck of a better job working with their suppliers. Renting a car should not be like sitting in line for splash mountain at Disney world. Ridiculous.

I got kicked out of the hotel room I paid for on Priceline. The worst booking company experience ever -- zero accountability, rude and unhelpful customer service (literally hung up on me after not resolving my problem), overall a huge scam.

I had booked and paid for a room in Los Angeles for a long weekend through Priceline. After I checked into my room and unpacked, the hotel manager came knocking on my door and told me that Priceline hadn't paid the hotel and that I had to either pay him immediately or I would need to vacate the room. The first thing I did was to contact Priceline customer service in every way I could: phone (got put on a call-back wait for 46 minutes), text (no response), and online chat (once again, no response). The manager came back 30 minutes later and told me I had to vacate immediately. Despite me telling him that I was waiting for Priceline to get back to me and showing him the credit charge for the full price by Priceline, he kept yelling at me and insisted that I had to leave without delay. I packed everything back and vacated the room, only for the manager to yell at me more, telling me I wasn't going to be able to find a new place for the night: yes, I was homeless on the streets at an incredibly booked and busy weekend in LA, with nowhere to sleep at night. All the hotels that had rooms open were incredibly overpriced -- almost triple the price I had paid for for my current room which I had gotten kicked out of. Finally, Priceline called me back, took zero responsibility for this mess, and said they could do me a favor by processing the refund for a room that was "not refundable." I told them I had received zero service, was kicked out of the room I had paid for, had nowhere to go for the night, and the customer service agent essentially hung up on me. A horrible experience that ruined my vacation. I'd highly recommend avoiding Priceline; no amount of "affordability" can make up for such a disaster.

First, I *never* write negative reviews online or social media. I'm making an exception for Ace Rental Car at McCarran Airport in Las Vegas because it was so awful. The one star is for the rental agent who checked me out when I picked up the car. Her name was Sharon and she was helpful. Ace would like you to think their rental center is at McCarran Airport with the other agencies. It is *not.* First, you take the regular-size, well-air conditioned bus to the car rental area. Then, you're told to go across the street (in 110+ degree heat) to wait for the tiny ACE Rental mini van. Which then takes you to a tiny building well into Henderson. The driver was rude and unhelpful. My husband is partially disabled. That did not matter a bit to this company. We waited almost an hour for the car in a poorly air-conditioned and badly -ventilated, crowded (there is still a pandemic in the world outside the US) area. Then, we, again me dragging our luggage because my husband is disabled, to an outside area to wait for the car. Again, 110+-degree heat. Our flight arrived on time from GDL at 2PM. It was after 4PM by the time we finally checked out the vehicle and went on our way. No one helped us navigate the dash controls; I had to raise my voice to get someone to tell me how to release the parking brake. The car was unregistered, with a temporary sticker hanging by a worn piece of tape from the front window. While clean inside, the car was dirty outside. We allowed two extra hours on the way back when returning the car, and the experience was worse. The car is dropped well away from the "office" with again not a single dispensation for my husband's disability. And we waited at least 45 minutes for the shuttle (which holds only 12 people at a time) to return to the airport car rental area. I am disgusted. I will never use this company again (it was absolutely not worth whatever the savings I received booking it through Priceline). *DO NOT* rent from this company. And Priceline needs to drop them from their offerings. When I called Priceline to complain, they said there was nothing they could do. I have already filed a dispute with my credit card company. And will never use Priceline again. For anything. That is all.

I reserved a car, paid the money. But, when I went to pickup the car, they said no car available. I contacted Priceline customer service for refund. It almost 10 days still I did not get my money back