PricelineReviews 2,679

If you are considering doing business with Priceline. Save yourself the heat and just pay the extra few dollars and go with a reputable company… here is my story thus far. I am approximately 41 days or 6 weeks in with NO resolution…

This is my 12th call since August 3,2021 and each time I am told something different. I had a rental car that literally broke down on me and I received a replacement vehicle that I could NOT drive bc the registration was expired. I was stopped by the police and advised that I should not continue to drive this car. I complained to Thrifty only to be told I MUST report this to Priceline for resolution.

I began contacting Priceline on August 3,2021 and have continuously been given the "runaround" Ever since. Every call has ended with" I will email…. Dept and they will FollowUp with you directly. Only that the FollowUp has NEVER happened …

I have documented my last 3 phone calls. 09/09/21 Priceline Sr Customer Relations Rep Cris - advised he will escalate to "Priceline operations team bc Thrifty was paid using Priceline voucher and he is unsure what is meant by previous representatives note "Thrifty will refund customer directly"

09/13/21 - Marco Priceline no option for Priceline to process a refund. Can only email Thrifty but Priceline canNOT process a refund. Marco was also very rushed and rude. Customer disconnected call.

Called back for 3rd time on 09/13/21 - spoke
Terri - advised she sees the notes but I need to speak with Customer Relations directly bc she is unable to see emails. Transferred me to

Ron - Sr. Agent - still waiting

They don't reveal hidden charges like on car rental, we had to pay and additional $107 in fees for just a 4 day rental. They also have no concern or care for issues you may have using the hotels they recommend. Poor customer service!

Travel Dates
08/28/21 to 09/04/21

Had booked a suite but when arrived on 8/28 gave me a non-suite room. I paid more money for a suite room but the hotel said there were no suite rooms available; one will be available on 8/29.
Called Priceline customer service, they did not help me. I said Priceline should refund me 1 day ‘stay, that too Priceline refused and did nothing to resolve the issue.
When I tried to book the suite room directly from the hotel website, suite room were available from 8/29 to 9/04, but when I went to Priceline, Priceline showed suite room available from 8/28 to 9/04. The hotel when I arrived told me there were no suite rooms available on 8/28, so Priceline lied to me when booking, when they knew there was no suite room available for 8/28.
I will never be using Priceline again as long as I am alive, even if I have to pay a little more, I will be booking, hotel/car/airline directly from respectively company website.
Worst customer service = Priceline.

They have no insider deals. They are just an advertising site. The advertise for some really really shady companies that will overcharge you. Buyer beware. It is better to book directly with a major compny.

I wanted to change my existing flights. When I went to the Priceline website, it said I have no upcoming flights. I called and the automated system said I have 4 flights reserved which is correct. The phone system would not let me talk to anyone since my flights were not within 14 days. I could not change my flights online since it said I have no flights. I tried the Find my flight option several times and it sent me in circles and still not able to find my flights. Useless. Will never book with them again.

I booked 2 rooms with via Priceline Trip for August 21st for 142.92/ night which seemed to be a great offer given the price ranges I came across while searching.

Priceline trip #: *******, *******
Hotel: Quality Inn. 3825 Boulevard Wilfrid-Hamel Quebec City QC G1P 2J4, canada
Booked for Saturday, August 21 2021.
Booked 2 rooms

Arrived at the Quality Inn hotel as planned only to hear that my name did not appear anywhere in their system or records. The staff from quality Inn did not look surprised at all, their reaction was very strange, they just took the time to advise us that Priceline had been cheating and ordering on their behalf without notifying them. And that the only option was for us to re-book with them

Of course the price per night had now doubled and only for 2 adults/ room (instead of 3 which is what I had paid for initially) and so I decided to enquire directly with Priceline.

The conversation with the staff at priceline was a complete nonsense. It was ridiculously obvious that they were trying to fool me around by transferring the calls and excuses to one another only to let me know that my booking could not be accepted by the hotel because there were no more availabilities. This was also a lie since I was there and could still see some customers walk in and book directly at the hotel. Priceline ended up saying that my booking had been cancelled but they actually cancelled it while I was on the phone with them live and not prior to that... When I asked who and why it was cancelled they were unable to respond. They said no information in regards to that was recorded in the system. This is probably the only company who cancels booking without any feedback or records of their employees or customer consent...

To date I am still waiting on my refund and had to re-book 2 rooms which I did but in another hotel as I could seriously sense the drama and game play between Holiday Inn and Priceline with the ultimate goal to make me book full price with them since I was running out of time.

Please do not be fooled. Priceline is using people's vulnerability and personal situations ( long drive fatigue, family with kids, no time to wait) to cheat on customers and put them on the spot with no other choice than ending up paying full price ( money that was initially reserved for the following activities planned during vacation)... My vacation plan is already spoiled at this point.

If you have also been faced with this issue and been cheated, please comment and reply so we can bring awareness and stop this fraud from happening so openly. I will never book again with Priceline and don't recommend anyone to do so either.

NEVER USE PRICELINE TO BOOK A HOTEL! I had a hotel reservation for 2 rooms with Priceline. The event I was going to was canceled due to a Covid outbreak. I canceled my stay 7 days ahead of time and Priceline refused to give me a refund. I literally called 10 times speaking to different agents to finally hear "we do not give refunds on hotels". I had to pay $274 for a hotel stay I didn't use. LESSON LEARNED, NEVER BOOK WITH PRICELINE!

Last night, I used Priceline (for the first time) to book a room at a hotel in the area where we were traveling. When we arrived at the hotel, we were told that they were completely sold out. Further, since they had previous customers arrive with Priceline bookings, the manager had called Priceline to ensure that they stopped overbooking the property! Since my booking fee was non-refundable, I called Priceline to try an get my money back. They needed to talk to the front desk people (who were very busy booking in other clients), so that took a while. Then, I had to talk to their relocation people. The first person I talked to didn't have his tools working (!). The second person could find rooms on their system but when I had her call to confirm, she found out that they were also sold out. Thus, the Priceline system seems to be worthless. Eventually, she told me that she couldn't find a room and that she wouldn't book me into a higher price hotel without charging me the difference (seems really odd since it was totally a Priceline issue). After over an hour on the phone, I managed to get a refund. Then, I used Hotels.com to book a room. Never again will I use Priceline. William Shatner, you let me down.

I booked a room through this joke of a company and when I got to the hotel, they were without power and the room was at least 85 degrees. I have a heart condition and heat brings my blood pressure up and I had to sleep in my car with the AC on. They refused to give me a refund because the hotel wouldn't give them a refund. So they don't care about their clients! They care about their money. I'm a gold member as well. And the person I spoke with could barely speak English! This is our world today! Going to crap quickly. Nice work Priceline! You just lost a loyal, longtime customer! Never again you suck!

Worst ever... Totally all about them and how they can chisel you out of your money!

Have a reservation a month ahead and wanted to get the better rate they posted currently. The rate was over $ 240 cheaper than when I booked for the same car. I didn't try to cancel but just wanted the better rate. Screw you is their policy! Never ever will I go though this company again.
Do not use this money grubbing company. They need to experience this for themselves to appreciate just how P.O.ed I am. Customer service at it's worst!

Quality hotels at great rates with Priceline membership discounts. Nationwide dependable service when you need to book a room

They charge you a good penny for getting you the reservation I just stayed at Days Inn worst service I ever had they didn't even have towels for the duration of the stay and the hotel charged me $317, but through Priceline I was charged $393.40, so that remaining balance was for Priceline for them getting me the reservation had I ordered it from the hotel myself I would have saved myself about $75 dollars. I won't be booking my hotels through them again and I've been a member forever and just realized this. Plus the hotel itself charged me another $100 for deposit, so definitely not worth all that money for my experience. Not a good experience at all.

NOT HAPPY! My search was for accommodations for 6 PPL. Then the price breaker came up. I used it and when I went to check in to the two hotel room it was for 4 PPL. I contacted them and their only line was it was in the fine print there was nothing they would do. I was livid as we were on the road driving 10 hours and had 6 ppl in the car. I worked everything out with the hotel, but I wish I hadn't! It was a disgusting place. There were cigarettes' ashes and fingernails in the carpet, wall paper pealing, dirty and a bad location. Never will I use Priceline again.

I would give zero stars if I could. Zero help at all.

First, I thought I got a great deal on my flights that I picked. Then after the "Cancellation period (1 day) they changed my flights on me adding an extra layover and an additional 7 hours to my total travel time. NOT ok! I'm traveling with 3 kids one of which is a toddler. I will not be in an airport/airplane with a toddler for 12 hours. Seriously that is a recipe for disaster! Especially considering I spent well over $1,000 to get these specific flights with the specific layover and travel departure and arrival times.
Customer service is a joke. The online chat (only place to talk to anyone from Priceline apparently) Kept giving me the same 1-800 and 1-877 numbers to call "Air Travel Services department" and the automated services kept hanging up on me. NEVER AGAIN WILL I USE PRICELINE!

I reserved and prepaid for a rental car thru Priceline. I contacted Priceline the day of the rental to re-confirm the car from Thrifty was available. When I called Priceline they put me on hold, contacted Thrifty and confirmed the car was available. When I got to the Thrifty counter around 11:00 pm I was told "sorry all the cars were given away". No explanation. No apology. Thrifty did not know if any other agency's had cars. Offered no help or options. When I asked if cars would be available tomorrow, they didn't know.

I will NEVER use Priceline again.

Customer service is absolute trash. I tried changing my return date and received no help. All i got was the runaround. One rep tells me a seat is available, but says they need to request a price and me call back. When they call back they tell me the seat is taken. We try another date/time, they say they have a seat a available but just need to confirm the price, they'll call me and tell me THAT seat is taken too. And keep in mind they dont call you back in 5 minutes, they call you back after hours of waiting. And anytime you call them, the wait is more than 2 hours, in which they place you on a call back list. Basically this entire process could take days, especially if every time they request a quote and call you back, the seat is taken. When they called me back the next day (YES THE NEXT DAY), they told me the seat was taken AGAIN and they need to check another date and get another quote. I hate them, everyone needs to be fired. And they need to learn better customer service. AND even though the seat wasn't available, i was still charged and i still didn't get my return date changed. And i'm still waiting for them to reverse the charge. PRICELINE SUCKS! AVOID AT ALL COST!

After booking a flight using Priceline and paying extra to have a shorter flight, my flight was changed back to the later time. I called Priceline and said I wanted my flight changed to an earlier time which they said would be free of charge for a one time change. The rep Santiago #447 says he can change it back to an earlier flight but there will be a charge now after reviewing it because it's considered a ""minor change". So basically they want to charge me twice, I said that is not right and he tells me call Delta. I called Delta and they said they can not do anything about it since it was booked through Priceline. I should have learned my lesson a few years ago when I booked a hotel through Priceline, I get to the hotel and they say I do not have a reservation. I had to pay full price directly to the hotel and get my money back down the road from Priceline. I will never again do business with Priceline.

They refuse to refund my money. Customer service is rude! They answer very slowly and hang up the chat on me three times.