PricelineReviews 2,679

Long time customer who HAD great success with Priceline until yesterday.
The hotel I had booked had accidently cancelled my reservation I had booked through Priceline. Both the hotel and I tried to reinstate the reservation and/or get a new reservation through the bid process at the same price.

First, the site hides the customer service phone number. It took me a while to get a live person. Next, once I was able to reach a live person, it was someone from a third world country I could hardly understand. All he could say I was sorry. I demanded to speak to his manager. That was a total waste of time. I tried to offer several solutions without any luck.

So, it appears, I will have to pay full price at the hotel because Priceline doesn't give it's manager's authority to reinstate mistakenly cancelled reservations or at the minimum create new numbers. The company doesn't care if the customer spends thousands of dollars of month and is a loyal customer. If it happened to this loyal customer, it probably happened to other loyal customers.

I expect its market share will begin to drop as more customers become disgruntled and the word gets out. There are too many other sites and life is too short to use this company again.

February 2013 was the first time I used Priceline and at least via the website, all went well. I rented an SUV at a great rate, and picked out their "mid-size". When I arrived at AVIS, they informed me that they had me down for their smallest size, which they termed "intermediate". In order to get "their" mid-size, which they call Standard, I had to pay $10 extra a day. I called Priceline and they told me I could pay the difference and they would work with AVIS to reimburse. Afterward, they concluded that I did not oblige by their contract and upgraded to Standard, which is AVIS's "mid-size". Priceline claims they are consistent with their vendor partners "verbiage". Well, they are not. They rented me a Mid-Size which to me is the "middle" size and AVIS doesn't even have a choice by that name. Be careful, at least with rental cars, as Priceline's choices differ from the actual rental car vendor and they are no help whatsoever, when a mistake occurs.

As you can see on BBB.org there has been 2936 complaints against PRICELINE and that's just one site! You can see just how many complaints there are on the "Ripoff Report". You may ask yourself why is there so many complaints against a company that is service based? First of all, I can truly say " they do not care about me as a customer " and apparently they dont care about 1000's of others! I have had an issue that I've been trying to resolve for 2 days. Multiple calls & emails. It has to do with star ratings & you can see 1000's of other customers have had similar complaints. I wont go into huge detail, other then I booked a 4 star hotel & when I won my bid I did further research on the property. I found Trip Advisor & Expedia both had it at 3 1/2 stars, 4 other travel web sites had it as low as a 3 star hotel. This upsets me greatly! The 2 leading travel authorities show it as 3 1/2 & 4 other sites show it as 3, there is a major problem! My interactions with customer service is by far the WORST I have ever experienced! They just DON'T CARE about you as a customer. Even after I sent them all the documentation on the property, they still REFUSED TO DO THE RIGHT THING! When I told them I write travel reviews & will be writing a review a day for the next 7 days, I was told go ahead. It is SAD in today economy all we want is what is FAIR & RIGHT, they just DON'T CARE ABOUT YOU AS A CUSTOMER! They would rather have you ANGRY & UPSET, THEN DO THE RIGHT THING & HAVE A SATISFY CUSTOMER! I JUST DON'T GET THEIR RUDENESS! All I can say 1000's of consumers cant be wrong, DO NOT USE PRICELINE.COM! YOU BEEN WARNED!

Called them within 4 minutes of purchasing the wrong date! In fact purchased for the day of at 10pm instead of the next day...

When I called they offered me a cancelation refund of 0.00. Then they explained that if I purchase another room from them fro the correct date that they would refund some of my purchase except for a $25.00 change fee. By the way Jimmy? Employee number ******* says there is not anyone else I could speak to! Hasn't he seen Star Trek?

Well I guess it was my fault for the wrong dates! But really 4 minutes... THIS WILL BE THE LAST OF MY $$$ THEY EVER SEE...

F... You captain KIRK... Warp Speed A$$hole

Booked a hotel through one of their affiliates, kentucky-hotels.org, which is just priceline. First, no better deal that just calling the hotel. Second, when I came down with a raging flu and couldn't keep the reservation, even though all hotels provide a 24-hour cancellation/grace period (and some 8 hours), Priceline charged me $25 to cancel. Further, an odd thing happened. The rep I was talking to first told me that if she could talk to my doctor, she could waive the $25 fee. I gave her my doctor's number, she put me on hold, came back, said she had called my doctor and verified my information, but then said she was going to charge me $25 anyway. Why do that to someone? Was this an identity theft attempt? I don't know, but I'll never use Priceline again.

I don'y know how any of that information relates to me being told I am getting a $25 credit off my next rental and really receiving $5 of my next rental(one day). I spent $95 in taxi fees because you did not link my flight with car rental. Thus when I got off the plane they were closed. I had to take a cab both ways. I get a one day rental credit in return but it is a complete sham you will only give me $5 off my one day rental. I even attempted to link my rental manually on the airplane but the rental reference code was incorrect! Because of your carelessness I spent $120 on a rental and $95 on a taxi to get to my hotel and you offer me no refund only a credit for my rental car company being closed(because you never sent them any info, not even my phone number) then when I get my credit will not even cover on day of rental. Your company is very un-American and a scam.
You made me pay for two days of renting a car even though I could not get the car because Alamo was closed and you and Alamo refused to help get me back from my hotel to the rental, no buss no shuttle just a $50 cab ride. I am on a very strict budget and confirmed every flight and was not late but still had to pay over $100 out of my pocket for your mistake. Alamo was not much better but at least they could prove you never contacted them or gave them any info.

I always wait about 4 weeks before I wright a negative review. This case was no different. I am still sore about how I was treated. I still remember talking on the phone to an outsourced customer service person when I got off the plane and said I don't have $100 for a taxi ride can you transfer my rental to Avis they are open and have cars? "There is nothing we can or are willing to do for you tonight"

DON'T GET SCAMMED SAY NO TO PRICELINE CAR RENTAL

On September 25, I booked a round trip flight for November 9-12 for a class I was taking in Tampa, FL, and I opted to purchase the $16 travel insurance. My class was cancelled, and I called the Travel Insurance company, who advised me that because my cancellation was not due to the death or disability of myself or an immediate family member, my trip was non refundable! I was transferred to Priceline, who told me that Delta Airlines would offer me a credit, however Priceline would charge me cancellation and convenience fees totaling over $200! And to top it all off, the CSR Supervisor hung up on me! I was livid!
I decided to call Delta, who credited me the full purchase price! Priceline has the WORST customer service I have ever experienced. I will NEVER book with Priceline again!