PricelineReviews 2,679

Didnt even want to give them any kind of star, but we had too. Customer service is terrible their exceptions and rules are misleading, vague and totally unrealistic. When you talk to one person then talk to another everyone gives you totally different answers. The insurance is a SCAM. They lead you to believe that what you need is what the policy is, even if it is not. When asked to speak to a supervisor they argued about that then they said they will put us on hold, but it wont make a difference. Then we hung up after two hours and no one even answered. They dont care they are a big business if they lose one person they think, heck there are two other suckers to take their place. All they care about is money NOT customer service!

Bid for a hotel near houston intercontinental airport. Gave me a hotel 8 miles away. How the fu. Is that near the airport. 8 miles away. Ridiculous. When I called their customer no service. It connected me to phillapenes. The lady on the phone was no help and kept reading her bs script that i got a hotel in their shaded area. The shaded area has no mileage scale. I asked to speak to a supervisor in America. She said she would transfer my call. After holding for 20 mins, I hung up. Goodbye $ 80 dollars. FU priceline and Bill Shatner. Go F yourself..

Priceline is a really terrible, awful, ridiculous, dishonest website! I will never ever use this site again. I bought a hotel that they claimed was in the Burbank/Glendale area. The hotel I got is not even in Glendale or Burbank, they are frauds. This a fraudulent company. They would not let me cancel it. This was false advertising. You can't claim it is in one area when it is not. You could click a hotel in any area and the most awful part of town could be included and you wouldn't know it. Awful Awful crooks.

This review shows my naivety. Priceline claims that you can save up to 60% on hotel costs using the "name your own price" feature. I tried two bids prior to the recommended bid (of $72) with no luck. I input the $72 bid (after reviewing the hotel's site, which showed their rooms started at $79) hoping it would include additional amenities. I saw my total due to Priceline ($89.25) and the hotel's total due ($88.95) and realized that I'd been scammed. I initiated an online chat with a Priceline agent and he confirmed that I would be in a standard room and cancellations/changes are not possible. He referenced a "contract" that I had signed. In my excitement to "get a deal," I skipped the fine print. Don't get scammed. I'm usually a pretty smart cookie and they got me.

I bid on a direct flight and accepted an offer. When they showed me my itinerary they had me on a connecting flight, which was a condition I did not allow in my criteria. After talking with two customer service reps, I was told that even though they picked flights for me that I indicated I would not accept they would not issue me a refund. I will not use price line ever again. If they changed my criteria without asking they can easily change things like flight dates etc. I feel like I was scammed. If I had picked a connecting flight from their website (which is what they gave me), I would only pay $20 more than the "deal" they gave me but get to choose my flight times.

I booked a room for three nights and found after arriving that I could book the same room for the three nights for almost $100 less if I had gone direct. I called the customer service number and asked about the difference thinking that there might have been some mistake. I spoke with Peggy and she said she could not even tell me what they charged and she was getting angry with me. Finally a supervisor told me that though I had booked through them, they couldn't answer my questions and that I would have to call a third party to get answers. Very disappointed and I will never use them or recommend them again.

I made a reservation which was fine, but then later in the day I discovered I could not go that day. I went to the website and canceled on the web site the same day I made the reservation. Got a cancellation number. A couple days later, I deceided to check on the reservation. Good thing I did. There was not a record of the cancellation. I would have been charged for the room, even though I had cancellation confirmation numbers from that day. I once again cancelled the reservation and that time I received an email. From them. This is not cool. Now I tried to call them and they are closed Sundays and Mondays and they're office hours are not convenient to me.
I will not use this website again. I had a problem finding the contact us link. I emaiiled them and I was at this point ignored totally. WARNING DO NOT TRY TO CANCEL RESERVATIONS WITH THIS COMPANY. YOU WILL NOT BE HAPPY!
THEY HAVE YET TO REFUND MY MONEY.!

I use priceline for hotels and flights sometimes but Im very disappointed because this has happened to me a few times where I purchase a flight or a hotel with the wrong dates by mistake I call them to see if they can help me to cancel or change the dates I tell the I will rebook through them again with correct dates, well they tell me reservation is can not be change or cancel, I tell them I book through them for years and they don't care at all, priceline rather to loose a client than helping you and keep you as a client. That's the main reason I give them 2 stars, I've been doing customer service for many years and to me they don't appreciate the client, and another thing the Customer service Rep can't speak English so is very hard to understand, I believe they haver their center at another Country. I will never book through them ever again.

I bid on a car and hotel for California. I could not go for good reasons last minute. I called priceline and was told the reservations were non transferable non refundable. I knew this however, I had no control over not being able to go. Priceline keeps the money I paid. This is how they make money NOT on the commissions from rentals etc. The hotel does not charge priceline if the rooms are not occupied. They have the right to charge but they most likely don't. I spoke to priceline even the executive office and they refuse to do anything. Do Not Use Priceline unless you are prepared to lose lots of $$$$ if you cannot travel. This is unfair business practice. I would rather spend a few more $$ and book directly with car rental and hotels where I will get a full refund if not used. I will be using all social media to let the public know that they will be ripped off by priceline if they have to cancel.

We have been using Priceline for years and never had a problem. But the 1st time we actually needed to speak to a live person because of an issue that needed addressed - nobody will call or e-mail us back! We've been trying to reach someone now for 5 days and it's complete silence on the other end! Now I'm reading other reviews of others needing refunds and Priceline blowing them off. So - as long as everything goes perfectly with your travel plans (which of course you can't tell the future), then great. But don't expect any acknowledgement if you need anything or have any issues.

#1: This is misleading people, advertising car rental prices from $11.00 per day. When I went to check it out the prices are not just double, but triple and quadruple over what they ben advertised.
#2: I tried to name my own price for car rental and was bidding twice the amount what they advertise, which it was $ 22.00 per day. They took all of my information including the credit card number, just for me to find out that my bid is to low and I should try to bid $38.00 per day instead.
#3: I resent the fact that they can get away with this kind of behavior. I wish if there was a rating less than one, I would give them zero.
Rud P

Priceline and Hertz took my money and did not give me a car. I pre-paid my reservation for a car 45 days earlier and on Thanksgiving Day I flew into New Orleans and when to pick up my car at the Hertz count and they had NO cars available, even though I had my pre-paid receipt with me. They have not tried to contact me or apologize or give me credit or refund my money. These guys are both rip-off and scammers, they just laugh all the way to the bank with your money.

I used priceline for the first time today to book a hotel. It said that pets were allowed and I bought the 'full travel insurance' option. Only to find out after booking that pets cost a nonrefundable $50 (on a reservation of $97) and I couldn't cancel the trip unless there was a natural disaster, injury or death, etc. Additionally, the first two times I tried to call they couldn't find the itinerary number and I couldn't speak to a person. Customer service was completely underwhelming and all they did was check to make sure the fine print was on their side and move on from there.

Priceline is clearly a company that relies on the fine print and doesn't care about your feeling as a customer.

Went through Priceline for a 2-star hotel, saw the 2-star hotel choices, and agreed on a 2-star price. We understood we couldn't pick which 2-star hotel, but it would be one of their 2-star hotel listings. They gave us a hotel off their 1-star list for the 2-star price we put in. We called Priceline and protested that they gave us a 1-star hotel for a 2-star price. They told us the contract was unbreakable. Talked with a supervisor who told us the same thing. Does this mean if we paid for a 4-star hotel, they may give us a 1-star hotel at a 4-star price? Could be...