PricelineReviews 2,679

I rented a standard car through the Priceline site. Granted, it was via the 'name your own price' link, but the car was disgusting. Avis/Budget (same company now) was unwilling to replace the vehicle. When I told them it smelled of smoke, and was overwhelming and was a trigger for asthma attacks, they would not budge nor do anything about it. I was willing to drive from Camdem to Atlantic City to swap the car, even for a smaller, less expensive car class. There was no working with them. I was told their fleet of cars are 'no smoking,' so no one could have possibly smoked in the vehicle. As soon as the door to the car was opened, one was met with a wave of smoke-scented hot air.
In response to that, I wholeheartedly encourage people renting cars to avoid Priceline's 'name your own price,' avoid Priceline entirely and avoid Avis/Budget at all cost. Hertz has great cars, AMAZING customer service and their rates are competitive, especially with the Gold membership (no cost).
I hope this review gets back to Avis/Budget and Priceline. I DID send letters to both companies. No word back from Priceline, and Avis sent a coupon for a free weekend day in one of their stenchy vehicles.

Thank you Priceline for making me cry before Thanksgiving. Funny you would think a hotel room would fill-up upon me canceling my reservation. I am SOOO glad that you work with customers... NOT. Really Priceline? Really? Well i am glad other customer reviews are leaving such positive comments... oh wait... i mean negative feedback which you are so clearly overlooking in your great scandal to rob us blindly. Don't worry priceline, i am gonna leave the same negative comment on your other social media channels as well and make sure my friends know about your wonderful customer service as well.

I should have read these reviews prior to wasting my time with them. I tried to purchase a plane ticket, and after I put in all my info, my booking failed. I didn't make much of it at first, and I ran a different search. All the search results required an overnight stay or a very long layover, which I wasn't willing to do.

I decided that I was going to look elsewhere for a better flight, I found one but when I tried to purchase the ticket my debit cars got declined. I thought that was odd, and when I checked my bank account, I saw a pending charge for $1081 from Priceline. I immediately checked my email to see if maybe my reservation was confirmed after all, but there was no email.

Priceline had put a hold on my funds, even though they didn't give me a ticket. After spending all day on the phone, and speaking to at least 4-5 ppl, including that Celine lady from Customer Relations, and doing at least 3 conference calls between Priceline and my bank, I find out that only Priceline could release my funds.

I spent the whole day doing this; priceline has the decency to tell me that it would take 3-7 business days for my funds to be released. I was furious. I will never ever ever use Priceline again

Priceline customer care used to be good, not anymore they are not willing to help an unhappy customer. Be careful with their express deals!... I got one of those and the hotel was disgusting!... I had to switch room twice and I had no choice but to check out earlier because the room was moldy and smelly, covers were uncleaned and towels stained. I was a long time customer of priceline but I'm doubting to recommend it to others.

PRICELINE has gone completely downhill. I have been a long time customer and have enjoyed the hotel "bidding" opportunities. However in the past year, every hotel that I have booked in this way came with hidden RESORT FEES. These fees can go upwards to $30+/night, usually matched with excessive parking fees. I have found that this has become the norm. Priceline is aware of this- will not bend when the customer discovers this "hidden tax". Customer service- there is none. They could care less about their customers.
I have learned that EXPEDIA does keep their customers in the loop on these "resort fees". So off to expedia I go. I have been burned one time too many by PRICELINE, I feel like a fool hanging in there thinking it would get better.

I booked a car rental thru Priceline.com and my bid was accepted! $35 for a one day car rental. I thought- GREAT deal. Not the case. The sleepy or hung over clerk at Price line sent the resurvation to Avis Car Rental for a 24 hour rental instead of my 12 hour rental. When I dropped off the car, the check in guy printed me out a receipt for $353. They said "Because you are dropping the car off early it negates the original contract and defaults to the MAXIMUM allowable per day..." What the@#$!*@#. I went in to the office there and discussed my problem with the manager of Avis rental and he was very helpful. My online reservation from priceline was correct. When they emailed it over to Avis it was wrong. Now I am fighting trying to get my money back! What a PITA. Never again.

Priceline has gone way down hill in the last year! We had a four star hotel in NYC that was definitely not a four star! They gave us for two people in a room, two women, a full size bed what hotel has full size beds? They would only upgrade with an upcharge and Priceline should not even have this hotel as an option for the price and for the service and the bed sizes. The rooms were extremely small and the service was bad. When I called Priceline they were also horrible, I now need to find a new service to book hotels at the last minute in NYC after years of using Priceline with no problems. The hotel was Renaissance Hotel 57 in NYC!

I wanted to visit my brother's family for Christmas and I knew the ticket was going to cost me about $500. I decided to use the "Name your own price tool" to try and save what I thought would be about $80 (Which is not the advertised 40% more like 15%). Frontier.com was offering the ticket at $518 and I put a bid on Priceline down for $460. The tool requested I choose an alternative airport to fly into and as I was making my choice I selected and then deselected a secondary airport when I decided against it. Priceline accepted my bid but had me flying out of the airport I had not wanted. When I called to cancel the ticket (expecting a refund with maybe a $10 -15$ fee for the error Priceline charged me a $10 fee for the ticket processing, $30 for the change fee and $200 to hold my ticket until I purchased another ticket from them. Had I booked through the airline directly I would have had a $ZERO fee for changing within 24 hours... which is standard across all airlines I have come across. I will never do business with Priceline again and I will never recommend their service. When I called to see if the situation could be corrected the representative was rude and spoke over my concerns and basically told me this was my fault and I was stupid. AVOID Priceline! The airlines offer the same deal Priceline does and they wont hold your $ hostage or EXTORT MONEY from you if there is a mistake in your ticket that you fix with in the first 15 minutes of the purchase. Also, there reps tend to treat customers with respect as they are aware there are other places you can purchase tickets.

Refer to comments below. I booked and paid for 4 nights but checked out after the first night. This was immediately advised to Priceline's customer service. They were to write to me but i have not heard anything yet.
I am still considering what action to take against Priceline. My comments posted on Tripadvisor and copied below says something about my position. I expect Priceline to compensate me for my loss.

I was persuaded to use Priceline.com by a friend and chose Rome for four nights to try it out. I bid for a 4 star Hotel and finally secured one near the Termini Station at US$170 per night. Was advised that the standard of the hotel would be 4 star. In reality the hotel is at best closer to a one to two star hotel. The lobby when we entered was piled up with cases and back packs and while the receptionist ( there is only one) was helpful he could not make up for the standard of the hotel rooms. The room we were given had clean sheets and hot water but after that was appalling, lights not working in the bathroom, lights hanging down unprotected from the ceiling, filthy walls - i doubt the room has been painted in ten years, mould in the bathroom, airconditioning blowing straight down onto the pillow part of the bed - not capable of regulation. Loud hotel generator outside so you cannot open the window. Serve me right for trying to get a better value hotel on a last minute deal but two things stand out, both the Hotel and Priceline are entering into misleading and deceptive conduct. The bidding process does not disclose the the name of the hotel but you bid on a star rating and location. When you bid on a 4 star hotel you should get a 4 star. The hotel purports to have a four star rating but is more a backpacker than a 4 star. Priceline should be required to verify their representation of the standard. I have paid my money, been ripped off and put it down to the University of life. If i had paid $80 per night i would have rated the hotel average. This review is based on value for money.

The best thing for anyone to do is use a different site for travel! BOOKIT.COM is one of the best. I used priceline.com to make a flight reservation, my offer for a price was accepted for bidding and 1wk later there was a $40 difference and also the flight has no layover & also arrives 5hrs earlier than my current resevation. Priceline would not reimburse me the diff nor would they change ANYTHING! I also asked if they could change the ticket in my fiancee's name because he decided to travel along. They refused saying it was a security issue blah, blah, blah. I could go on! Very unhappy customer I should have know better from previous trips but thought I was getting a break at the time. Please use BOOKIT, KAYAK, HOTWIRE OR ANYOTHERS! NO PRICELINE.COM YOU'LL BE SORRY!

Setting up the original flight and rental car (to Philadelphia) was easy, I was happy. The day of my trip I got dropped off at the airport (4:30 AM) to find out my flight was cancelled 20 minutes before departure. I tried to work through the airlines and Priceline to make it to my meeting 32 hours later in Philly. Unfortunately I had to purchase a new ticket through another airline which flew me to another city(DC) a couple of hours away. The new car rental was with Budget and was $102 to drive to Philly and drop it off the next day (and get my original rental 1 day later) or pay ~$400 to keep the DC car for the extent of my trip and drop it off in Philly. I chose to get my original car 1 day later than originally planned. I called Priceline to try to coordinate everything and this was the only option presented and I tried to get a refund initiated at the same time for not using the car in Philly for the full rental. I was told I would have to wait for the processors to complete a review. After review I was told that even though my flight was cancelled and I had to incur more charges that I wouldn't be refunded for the day I didn't have the car because I picked it up. Overall the experience was less than pleasing with everyone passing the buck ie Priceline tells me to call the rental car company then when I called the car company being told to call Priceline, same story with the airline etc... I would say that if the flight wasn't cancelled@5 am things would have been just fine but I will spend the extra $20 on paying the producer (airline company, rental car company) of the goods I want rather than the middle man in the future to avoid so much drama/ stress.

SHOCKING - 23-10-13 spoke Ploud - Just on the phone to this company and am shocked at their service. In order to change a date on a booking. Their penalty charge is 100% of the booking cost. They keep talking in dollars not pounds. They are confusing me, themselves and anyone.
At the moment they have cancelled my booking and are keeping all of the money as a cancellation fee. SO I don't have a reservation or my money back. BEWARE! US using overseas call centre. BEWARE! You pay you won't get any money back!

WARNING: do NOT use priceline.com! They totally ripped me off. I bought a flight for $301 dollars, this was the price quoted on the final page where I filled out all my credit card info. This included all the taxes and was the final price. I then get a confirmation email with a price of $337, and this is the amount they took from my credit card. This is not the price I had agreed to, and was not stated anywhere during my purchase. When I asked for an explanation from customer service, they told me the price for the flight had just gone up when I was paying for my ticket. But this was not stated anywhere when I made the purchase. The $337 was never mentioned and it is not the price I agreed to, but they refuse to do anything about it. PRICELINE.COM IS ONE BIG SCAM STAY AWAY.

I purchased a plane ticket from Atlanta to Miami form them. I verified all my information but did not print my boarding pass right away. When I went back in to print my boarding pass my last name had been changed. I called priceline and I got the same guy on the phone every time. Go figure what are the odds of that. They told me I had to call Delta to pay a fee and have my name changed. I called Delta and was told since I bought the ticket through Priceline they would have to fix it. Needless to say I had to purchase another ticket due to the fact I was going on a cruise and had to get to Miami. I open a dispute with my credit card company and they said Priceline did not break the refund policy since I purchased a non-refundable and non transferable ticket. The ticket would have been fine had they not tampered with the name in the first place. I WILL NEVER USE PRICELINE FOR ANYTHING AGAIN!