PricelineReviews 2,679

Just so you're informed, DO NOT use Priceline.com when looking for cheap deals or any deal for that matter. Priceline is a joke. They sold me tickets to a hotel that was advertised as being in the town i was in but was revealed AFTER i paid for the room to be an hour and a half away, with an address that wasn't even close to my town. They would not refund, credit me, or help me in any way except to take my money on a room i could not make it to. On top of all of that we ended up spending another $38 (not through priceline, just the normal hotel price) on a crappy little room that priceline showed as having a "DEAL" for but they wanted more than what the actual hotel was asking! This was one of their "Special deals". Yeah right! You're going to upsell hotel rooms as "discounted" when it's higher than what the actual hotel is even comfortable asking? Way to ruin our trip and put a definite ($60) dent in our Valentine day, Priceline.com. I've used this website for a while and never had such false advertising. I was hoping with the frequency that i use this site they would be more accommodating with their advertising mistakes, but it turns out they've probably been taking more of my money without me knowing on these so called "deals".

I made 3 different reservations in 3 different cities. I was working & required breakfast and internet. NONE of the 3 provided breakfast. Called priceline... they say it wasn't in the contract/ Even though it states that breakfast is to be provided and it was a guaranteed on the receipt, that is actually hogwash and they will never offer refunds for any purpose ever.

I booked a hotel in advance for 2 separate nights a week apart. The first night we arrived the hotel looked filthy and when we got to the room the sheets not only had hairs all over them, there was evidence of bedbugs. We left. However, priceline.com will only refund the cost of one night and not both. Shame on you priceline.com, we left because the hotel was substandard YOU should refund the cost of the room and take it up with the hotel!

I also had a very trouble experience with Priceline. Taking a business trip to St. Louis, MO, I ended up having to stay at a motel because they representative failed to properly book my hotel.

Very very bad customer service. They didn't cancel the room that i booked by mistake and literally stole my money.

I will never use Priceline again! My husband wanted to surprise our kids with a stayover at the Golden Plough Inn at New Hope, PA. Unfortunately, their baby ( our granddaughter) became ill and it was necessary to cancel. According to the confirmation we were sent from Priceline we could cancel in advance before check-in. When we tried to do that Priceline stated that the hotel required 24 to 48 hours in advance. It would've been nice if it stated so on their confirmation! Spoke to a few incompetent people there too! Will never use them again! Very unhappy... Hotels.com is very reliable...

Very UNHAPPY with priceline. I booked a hotel room. On my original search I put in my accommodations and when I did my name your price they all were overlooked. I wanted a room that has a refrigerator, free continental breakfast and free parking. I was thrown into a room at a hotel that I had no idea what it was going to be. The hotel does not offer any of the accommodations I wanted. The hotel room is going to cost me more then if I went through hotels.com or groupon. Now I am stuck with this hotel and have to pay extra for my accommodations. I would NEVER use priceline again nor would I recommend it to anyone. I give it no stars.

I was so incensed I waited months to write a review of Priceline. Apparently truth in advertising is not something that can be enforced. I offered a bid on a hotel, looking for a big savings. The Priceline response was "too little" and came back with an amount that was quite a bit higher, but would be accepted. I took the offer. When the name of the hotel was revealed, I found that it was one block from the edge of the geographic area, far from the action and most of the other hotels. When I attenpted to book a room on that hotel's website, the quoted price (no coupons, no ability to get a special rate) was $4 higher than Priceline's cost. So, all the wasted time with Priceline to save less than 2%. I complained to the BBB, and the Priceline response was what appeared to be an off-shored form letter with poor grammar that addressed a different complaint than the one I made. I rebutted the letter and the BBB response was essentially that the company responded to my complaint and they blew off my rebuttal. I think Priceline maintains a good rating with BBB, but my experience explains how that can happen. All Priceline has to do is make a response, it doesn't have to make sense, it doesn't have to satisfy the customer. I will never utilize Priceline again, and I advise you to avoid it like the plague. I am not surprised to see the incredibly bad rating it has on this website, but I just had to add my own experience.

Go with kayak at one time priceline was good not now they took me 150.00 more then rental car company

A great place to shop for discount flights and hassle-free services. This is a go-to site when shopping for airline flights.

They are a scam. Charged me $64 more than what they showed on the agreement. Talking to their customer service is a joke. I could hear the manager in the back telling the robot of a person what to say back to me. I will never book through them again.