PricelineReviews 2,679

Recently booked a hotel thru priceline 'Name your Price/BID' which came upto same price as comparison to that specific hotel website, but wanted to modify some changes and priceline told me to call hotel and pay specific fee. I was ready to pay fee and called hotel but they told us that I have to go thru priceline. I don't know what game they are playing but this business sucks in matter of customer service.

I recently used the "name your price" tool on Priceline flights. When I began my search I entered the dates of 5/1-3/2015. No flights matched my bid so a box popped up with suggestions of how to modify my flight. Above the options for modifications it gave you an option to change your date so I changed my dates to 4/30/15 and 5/4/2015 so that I would be at my destination during the time frame I needed in case my bid landed me a redeye flight. I never checked the "flexible dates" box. I was given a redeye flight for my initial dates, exactly what I was avoiding. After speaking to Priceline management the only solution I am being offered it to pay $200 to cancel my flight. Apparently when you change your dates they do not honor it unless you start the entire search over.

NIGHTMARE. Period. I booked three tickets through Priceline.com in Jan., 2014.
We were scheduled to depart in June. My husband had to come back earlier than the other two, so we had to book two separate reservation. Everything was COMFIRMED by the airline company. Then, just FIVE DAYS BEFORE THE DEPARTURE, the airline company contacted us and told that my husband's ticket was invalid BECAUSE OF THE BOOKING MISTAKE MADE BY PRICELINE'S SUB-CONTRACTOR. The airline rep informed he had no seat unless he was willing to fly to other country first. Everything was scheduled in our country with our family, especially my husband's side, and we could not delay the arrival. I had to spend 4-6 hours a day for three days trying to fix it while Priceline and the airline company blame each other, but finally we had to give up and book tickets with other airline company. We ended up paying $1200 extra for each person. Priceline did not refund and kept us bouncing between them and the airline company, until finally we hired an attorney and had him write a demand letter. It was 4 months later. We asked them to pay the difference between the original price and the price we were forced to pay(there were only super expensive seats left when we had to book three days before the departure date), but till now they keep ignoring that. The difference was $1200 per person and in total $3600.
TERRIBLE COMPANY/CUSTOMER SERVICE. DO NOT TRUST.

Priceline just really screwed me over the put me in a lower rated hotel then the other hotels in the same category. When I tried to contact them all they did was keep blowing me off to some off shore answer service. I really felt they got there money and do not care about the service at all. They kept blaming the hotel and said there was nothing they could do. Be very wary of them taking your money and running, you may get a good deal but you will never get any service after the fact.

This company has messed our trip completely up. We asked for a hotel in hunstville Al. Chose the express deal. After the debit went thru... we then found out our room is in Madison Al. They refused to refund or even just transfer our reservation to hunstville and wanted us to pay $71 for their mistake. We will NEVER use them again! When you search for rooms on this site. NEVER EVER use the EXPrESS option,. Bc you never know where your going to end up!' I advise all who have issues to contact the BBR. Maybe if they get enough complaints. They will FIX their website!

Totally screwed up my business trip and refused to fix it. I got the very last seats on plane, by the bathroom, noisiest hotel room, had to pay $17/day to park at my hotel because cheap az Priceline didn't include that in the price, although most travelers' (non-Priceline) parking was included at this resort. Will NEVER use priceline again. Not only did I not save money in the end, they screwed up my travel plans and refused to help me.

OK, even if this place was average I'd still want to give it 5-stars because they have William Shatner as a spokesperson --- but as it turned out I didn't have to "give" them any free stars, this company actually EARNED ALL FIVE STARS from me because they just saved me $653

I definitely recommend checking ALL the big travel sites BEFORE spending any money, but every time I check around, PRICELINE still always shows me the lowest prices -- so I finally booked, and saved even MORE than I was expecting.
SO AWESOME!

Booking online was not a challenge, but getting any sort of legitimate assistance when we needed it? Impossible. Priceline's customer service was among the worst I've ever had to interact with. Between incorrect information, complete lack of follow-through, and a ridiculous and insulting "resolution" to our problem (weather-related flight cancellation), I will NEVER use Priceline again. And I will make sure none of my friends or family do either. If you're reading this, don't waste your time with Priceline. You can get the same prices anywhere else and the customer service will be better.

I booked a room in Orlando through Priceline.com, when I got to the hotel my reservation had not been set. Had to wait for them to find it unsuccessfully and what they did instead is created a new one, I asked them to make sure I had not been double charged which they didn't I was triple charged for the room. Called priceline who said the reservation was handled by booking.com their sister company ( which I never new) after numerous attempts to reach an associate who spoke clear English found one that was willing to help and filed a report said I needed to provide them with a statement I did promptly the idiots kept saying they needed it I sent it 3 times then finally got with an associate who said he would send it to the claims department, this was a month ago and nothing has been done, I sent numerous emails which they didn't respond. I took matters up with my bank and they had me close my card to be able to pursue the fraudulent transaction. Now I have to change all my card info with other companies that have it thanks to pricelines.com incompetence, stay away from priceline they are thieves.

You can be sick have a situation going on and they don't return your money back very upset with their service I recommend that nobody should booked true them you lost your money if you cant be able to use your reservation they should be more human but they are the worst booking company in the world don't use it

I tried the name your price gimmick. Basically you are given a price, but the disclaimer gives them permission to add what ever fees they want on top of the price given and there is nothing you can do about it.