Prestige FlowersReviews 443

I ordered flowers from Prestige and ordered the large size. These were for a special friend who had just undergone surgery for breast cancer so wanted something very special.

You can see the website photo and what they actually got in the photos. They bore no resemblance to the size, quality or any other aspect of the photo displayed which was the medium size. The large should have been spectacular. I ordered a vase so they would be delivered in container - the vase was not delivered with the order.

They refunded the vase and offered a credit note that didn't cover the cheapest thing on their website.

I asked for the flowers to be re-delivered as ordered but they wouldn't even consider doing that and quoted chapter and verse from the "terms and conditions" that pretty much states if there is a problem it's your problem, not theirs.

Not impressed and I will never order from this company again.

Irresponsible.
Bought flowers for sisters birthday with a congratulating message.
The flowers arrived but the message card was empty, while I sprcifically checked the option of "message" delivery as well. Now I jad to tell my sister myself that the flowers were from her family, which kinda destroys a mood of gifting flowers. When I wrote to the companu, they said something along the lines of "this is a done deal. Sorry cant help you bye". I am not going to fight over half a dollar but you get the point of how they look at their customers.

Ordered flowers for a close families friend having lost their dad. They ignored delivery instructions on first delivery. So did not get delivered. 2nd recipient wasn't in as they will now not be around to accept flowers. Company completely unhelpful. It's now been on a van for 4 days! And they want me to send these flowers to to my friend. This isn't something nice to receive half dead flowers! They will not give me a refund. Do not use this company. The other competition is much better and the customer service is brilliant

My son and daughter in law sent a bouquet on 27. 04. 19 they arrived literally half dead and were not in anything to keep them damp/alive. Later I learnt they had cost £70+. The box of chocolates consisted of 4 chocolates! The flowers were completely dead within 3 days except for the carnations. On the same day I received a bouquet from Sainsbury's which cost £8.00 and are still alive and looked gorgeous. My family complained and I received another bouquet from Prestige and a larger box of chocolates but NO letter of apology. From my experience I suggest DON'T BOOK FLOWERS THROUGH THIS COMPANY

The are a florist that has a website of flowers, but they don't guarantee you'll get that type of flower arrangement or anything near it. Just an equivalent to the cost (according to them). So basically you're saying here's my money give me whatever you want to claim is equivalent - even if it looks nothing like what is on the site. Not only that, if you call or email them about making specific substitutions, say for instance its a funeral, they tell you they can't do customizations or pretend they already printed the label for your order so they still get your money. So effectively they could send a happy birthday set of flowers to a funeral... Florists are suppose to be able to make arrangements and within reason take customizations. This one can't. They just take your money and send whatever crap they want.

I should have read these comments before. My son just wanted to make Mother's Day special and ordered from them. When the flowers arrived they were of bad quality and rubbish. Prestige flowers just keeps sending their standard email of how to take of them and cutting them at an angle and all nonsense like we don't know how to look after flowers. They refused to refund and offering a £5.00 credit note which I'm not interested in because I'm never going to order again from them. I sent them photos and they still keep saying that the flowers are fresh. The flowers are not worth £20.00 at all but prestige flowers still keep saying that their flowers are fresh and this rarely happens. After reading all these reviews this seems like a standard email they send out to everyone. They should be ashamed of themselves for spoiling so many mums Mother's Day. Really disappointed and disgusted with prestige flowers. Will never order again.

I've bought nice flowers for my mother or what I thought were toing to be nice flowers and what sue got was completely opposite. The bouquet looked nothing like on the picture. Roses were different colour, the other flowers should have been opened and bright yellow and instead they were all closed so the idea of the flowers to brighten the room and make it fresh and sunny is out the door. The shape of the bouquet is different. Basically very disappointed and after I've emailed a complaint saying all of the above I get a response advising how to make roses look a bit fresher. Honestly besides delivery being on time I got nothing nice to say..

So I ordered my nan some flowers for her 80th. Glad I was at hers on the arrival of the DEAD BOUQUET! HAlf the flowers weren't the right ones they were substitutes and they were all literally dead! Nothing like the photo I ordered. Can't even compare the 2! Went for the Paris bouQuet! More like swamp bouquet! Full of green leafs, brown dead roses, snapped floppy lilies. Wow what a gutter! Demanded refund but they said I can only have a replacement. So will review tomorrows da vinci bouquet which she reluctantly gave as a replacement she was really splitting hairs over a 5er! Paid £45 for the dead bunch today. Waiting for the £60 replacement tomorrow will keep you posted! If I could rate as a 0 star I would! Pics of Paris bouquet vs my swamp bouquet!

I don't need to put an explanation as all the other reviews say it all to be honest but I've uploaded the flowers I got for my wife on valentines day (cost £40) and the other photos of roses my daughter received from her boyfriend he bought from Marks & Spencer (cost £15.99).
The contrast is pretty dramatic in price and quality (and my daughter had even forgotten to water hers! And they're still perfect!

Shame on you Prestige Flowers!