Prestige FlowersReviews 443

I ordered flowers for our anniversary which were not delivered on the day. I received an email that night, apologising and advising that the courier service was unable to deliver that day and would be delivered the following day.

The following day, the flowers were not delivered again. I emailed and they apologised and asked if I wanted to cancel the deliver or have them delivered on day 3.

I responded saying we were leaving the UK that day and to cancel the order. The following day, they advised that the flowers had been delivered (by which stage we had left the country).

I feel like stupid! Order number *******!
I order a luxury flowers for my wife to arrive at work as we celebrate 5years and i order same day delivery as was advertised on the website but surprised she didnt recieved as the flowers was not for same day was needed 3days for delivery. I call customer service and we find a solution with delivery next day by 15.00 and surprised is 17.00and she didnt received nothing. Thank you guys... before i use to bw a good customer now i see my self to change the road! Shame

The second time I've used Prestige Flowers and the second time I've had a problem with my order!
Unfortunately, both times was for the same recipient and there won't be a third!
The first time, the cake I ordered to accompany the flowers I purchased was not delivered, Although refunded it still leaves a gap in planned gift.
The Second time the flowers were delivered late and arrived the day after my aunts 90th Birthday. This was despite ordering well in advance.
They use a third party for deliveries and hide behind their Ts&Cs if your order is late (unless you pay extra) there's no guarantee they will be delivered when expected.
My advice is to avoid and order elsewhere!

Positive reviews seem to be about the website rather than the actual flowers that paying customers may never get to see if they are sending them to someone else so thought I would shed some light on the actual quality of the product you are paying for. I have bought two bouquets from Prestige Flowers very close together for friends birthdays. My one friend made me aware that her lilies died without even opening despite following the advice re, trim stems, add food, etc. So i checked with the other friend who then told me the flowers had been old looking and partly dying when received! Disgusting given that I paid over £50 for these flowers.
But worse than this is the customer service. Prestige Flowers are refusing point blank to refund me despite me sending photos of the dead unopen lilies and offering more (probably dead) flowers that I obviously have no use for as the birthdays have been and gone!
Substandard product at a premium price and company benefitting from the fact that the paying customer may likely never see the flowers and the recipient would probably feel ungrateful or embarrassed to mention the low quality.
You can get a lot better at your local grocery store for a fraction of the price!

Paid £50 for the most average flowers ever, actually maybe below average. This is after receiving the flowers a day late, despite paying for next day delivery. Instead of being refunded the delivery charge, i got told it's because i live in Scotland. And despite them advertising next day flowers, then having a next day delivery flowers section, there is supposedly small print on page 3876 of the terms and conditions that says scotland dont get next day delivery, even if you pay for it. As soon as i was contacted to say it would arrive a day late, i messaged to cancel the order. They refused. So will now have to go through a paypal dispute. Stay clear of this company, dreadful customer service.

*******

Royal Mail say they "attempted delivery" delivery on the morning of Saturday 29 June 2109. Five people were in the house at the time and another delivery from another party arrived on the same morning with no problem. The flowers were returned to a Royal Mail office and are not available for collection. Three complaints were made to Mia at Prestige Flowers. On the basis that the flowers should last five days and two dats have been lost we asked for a refund of 40 per cent of the cost of the flowers plus the delivery charge for the Royal Mail's failure. This very reasonable suggested resolution was flatly refused by Moa at Prestige Flowers. Prestige Flowers guarantee of 100 per cent satisfaction is worthless. What company providing perishable goods would use the Royal Mail l owing the terms and arrangements of their "signed for" delivery service? Absolutely ridiculous and no fairness in trying to provide customer service.

I ordered flowers for someone who was extremely unwell and had only days left, so it was really important to get good flowers sent to them, within 1 hour of placing my order around 9pm I sent an email asking if they could be shipped 1 day late OR at least delivered to the neighbour, and explained why and that it was for someone battling a sever illness, I received a response back quite quickly and was shocked that they were unable to do anything as they had already 'printed the label' so basically despite the flowers not being made yet or picked up by the courier they refused to help as it is too much inconvenience to reprint a label?!

When the flowers did finally arrive, which I now know seems to happen to a few people, I ordered the larger bouquet and the flowers looked like a cheaper lower quality version then the photo on the website, with a lot less flowers! It literally looked like the kind of flowers you would pick up from a petrol station but for 5x the price, again considering their lack of help and then having sub standard flowers being sent, I personally feel this company is only interested in making as much profit as they can and nothing else, would strongly recommend to think twice before ever buying from them!