Prestige FlowersReviews 443

I ordered flowers for my mum to be delivered 10th May as this is a special occasion.
They did not arrive.
I emailed the company who offered me a 10p voucher!
I emailed again as the flowers still had not arrived two days later.
I received a response 3 days after this stating that delivery is not guaranteed, no refund, this is in the T&Cs
Although this company has a nice looking website please be aware that your order likely won't be delivered on the day you require, if at all.

Responsive to my complaint regarding very poor Red roses delivered Valentines day for my wife at a steep £40. They replaced however these were also substandard - not terrible but also not great. They even offered tips to repair the flowers! I provided photos and they offered £10 voucher as though all I really wanted was free flowers and a discount. All I really wanted was some premium flowers and was prepared to pay. Not good value and finally realised I was talking to an AI machine on the email with no intake of my comments and a repeated £10 voucher offer. I'm off to my local florist! If I bought a new Aston Martin I wouldn't expect to have to get some dents repaired!

Diabolical!
Diabolical! Please don't fall for the reasonable prices. Both myself AND my friend had awful experiences and although I paid the £10 for a year's delivery costs I will never use this company again nor will my friend. Flowers were ordered three weeks prior to the birthday for which they were purchased as I was going on holiday. They were delivered the day after I ordered them NOT for when I asked for them to be delivered. I checked and double checked that I had clicked the correct date.
When I questioned the customer services person I was told that I was sent confirmation. This is true however there was no delivery date on the confirmation. You have to go into the tracking link to see the delivery date and since I wasn't going to be tracking them for THREE WEEKS I had no reason to click the link.
Pathetic customer service. No help given just the we don't care now that we've got your money!'
Prestige... you ruined my birthday surprise and could give a monkeys! I'll be posting this on every review site I can find and my friend will be reviewing you too!

Totally awful company! I didn't receive my flowers at all! They were a surprise for my sister on Valentine's Day and they just didn't turn up. When I emailed the company they were implying that I was lying and refused me a refund! Instead of looking into it. They wanted to send them again but if it's 4 days after the occasion there's no point and they don't deserve my custom! They went back and fourth with me for a week as they were refusing to understand that I wanted a refund as I didn't receive the product like any other normal online company. Eventually after a week of stress with them saying no they gave me a refund. All of a sudden when I asked for proof of delivery. Something doge there I think. Awful customers service! If you want to pay for flowers that don't arrive and the company basically steal your money then order from this company!

Yet AGAIN the flowers did not turn up on time, even though I ordered them a month ago as they were for Denmark. This second bouquet was an apology for their mistake for not delivering flowers to a family friend who had suffered a bereavement. Why I agreed to trust them with flowers for my uncles 85th I will never know.
This was supposed to be their goodwill gesture, their way to prove to me that I could trust and rely on their services. When after having to Google a contact number for Prestige Flowers it was an overseas call centre with extremely rude uninterested staff.
I will never buy from them again but I can assure you I will make this review available to every social media platform and Review site as possible.

DO NOT USE! EXTREMELY POOR SERVICE
Wished I had read the reviews on here before I ordered. Ordered flowers and chocs for Valentines day. THEY STILL HAVE NOT ARRIVED. When I check the Royal Mail Tracking it says that they are located at the DORSET MAIL DEPOT? I wanted delivery to ESSEX! WHY the hell are they coming from Dorset? FFS. I have emailed them 5 times now and received 4 emails back from 2 different people asking the same damn questions. I have requested a full refund... lets see what happens. Extremely disappointed and my fiance is livid and upset... thinking I had forgotten her. I have to wait till she gets home and show her the order, confirmation and today's emails to convince her I never forgot her. I ORDERED THIS LAST SATURDAY SO WHERE IS THE PROBLEM? After reading the other poor reviews on here and if I do not receive a full refund quickly, I will be going to trading standards and the ombudsman. A company with this poor record should not be able to trade. AND PRESTIGE, before you reply with "please email your concern to us", I have done this... JUST REFUND MY MONEY.

I ordered dozen red roses on behalf on an old gentleman for his wife for their 56th wedding anniversary.
The bouquet was delivered late afternoon by Royal mail. No option to change or choose the carrier as well as delivery time, so you just hope it will come on the day you ordered it to arrive.
The bouquet was a great disappointment - short stems with small heads, looked just like cheap supermarket flowers with added greenery tied into the slim bouquet. Nothing like "prestige" or even just an individual florist, and definitely not worth the price paid for it.
I let the customer service know that I am not happy with it, but their response was that they cannot refund, and their "Customer Satisfaction Guarantee" means that they will send me a new bouquet at no extra charge. I explained who the flowers were for and that they don't need another bunch, the answer was that they will give me free flowers on my next order. The question is - would I order from them again? There is obviously no high standards in either their product or their customer service, so my answer will be - NO.