Prestige FlowersReviews 443

My neice ordered a bouquet of flowers from Prestige Flowers for our 50th wedding anniversary. They arrived 2 weeks later. They did not look anything like the picture she had ordered from. They were put in a vase straight away with water and the packet of liquid that accompanied them. The next day they looked as if we had them for a week. My neice was very disappointed.
She had obviously been ripped off! We would never use this company again.

Great images on the website, what was delivered was rubbish, looks like a bunch picked from the local graveyard by a child - £50 wasted - I complained, they have offered a £15 gift card... like I will shop there again - shame, I am representing a corporate business, that could have really made an impact.

I ordered the flowers and they don't look anything like the pictures ok the website + they are almost dead! They look 4-5 days old in no water! Dry as a bone! I will never order flowers from them again! £19.99 flowers + £5.99 delivery charge with Royal Mail! Royal Mail! They can't even deliver their own paycheck on time! Yet alone a flowers order for my wife's B-day In what world do these flowers look like the ones advertised! I feel scammed!

Ordered next day delivery for my grieving aunt. Paid almost £6 delivery charge. Flowers arrived a day LATE and NOTHING LIKE THE PICTURE! Emailed prestige and to date (week later almost) and still no response from them. My aunt sent me a pic a couple days ago and flowers are dead alreadySTILL NO REPLY from Prestige! Disgusted with this company. Embarrassing that my aunt had to contact me and tell me the flowers were dead. She's a retired florist and knows how to care for her flowers. As if she doesn't have enough going on after my uncle dying she has to contact me with this! STAY CLEAR! Contact the local florists instead. KEEP BUSINESS LOCAL

Awful flowers!
After 3 completely rubbish bouquets were sent one after the other, I contacted them with pictures of flowers that cost £35 and were dead within 4days. Was told ‘you've had replacements already, flowers are perishable!'... as I pointed out, I didn't ask for any more half dead plants to be sent, quite honestly I'm sick of filling my bin with their flowers that are wilted, snapped stems, and different lengths! I was simply letting them know that their products are substandard and are dying within a couple of days... they cut my chat off! They don't want to hear it!
Avoid the company, they send absolute rubbish! Spend your money elsewhere!

Absolutely disgusting customer service. I've spent years using them; paying their bills; keeping their business open in lockdown. Then one of the bouquets I ordered myself for my birthday (I ordered 3 and a plant!) came and never bloomed and died within days! I finally chase it asking for either a refund or credit for the amount on my account and I get told absolute lies about some random policy that I have been informed of never and read NOWHERE in all these months and months and months of ordering from them. Illegal! Immoral! Unethical! Uncaring! Absolutely selfish and no care or consideration for loyal customers! Will absolutely NEVER purchase from these disgusting people or site again! Abysmal and mortifying! Wasted my money! Ruined my own birthday flowers! Now lying about a b. S policy! No standards, no morale. Got offered a 5% CREDIT CODE?! WTF?! As if I'm ever buying from them again after they didn't provide a refund, replacement bouquet (not that I want that since the first didn't bloom) or full credit amount to my account etc. I had a behind traumatic birthday last year and then this year was demonic and all I wanted was some good flowers for myself and then this! I am fuming and broken hearted! Looking at the order I made; these roses aren't even the same colour I ordered to begin with!

If I could leave the stars blank, I would.
My father is disabled and asked me to order some flowers for his sapphire anniversary, which arrived on the wrong day, even though the correct date was specified in the beginning. When I emailed to complain, the customer service I received was appalling.
They firstly blamed the postal service, and then offered £10 credit. This of course was rejected, but then I was told that it was pointless sending emails backwards and forwards and that they had tried to offer the reasonable amount of £10 to put things right, but they had credited it to me anyway.
I will never use Prestige, or Haute who are connected to them, again! You're better off going to a trusted florist who looks after their customers, and doesn't need to pay for people to add positive reviews to their website!

Wife going away, so ordered flowers from these AR... s give them plenty of time but guess what? No delivery, wife thinks I don't CARE never NEVER use these shower of S. TE. AGAIN.

I do not understand the bad reviews on here.
I ordered flowers for my sister who has had a bad time recently, the flowers (and chocolates) arrived on time and they were beautiful.
Thank you prestige, for helping me brighten my sisters day.
I gave you 5* and will definitely use you again.

I ordered a bouquet of roses and a glass vase for my close friend who I have not seen for many months due to lockdown. I ordered on the 28th March and the first available available day was the 30th. I selected them to be for the 31st as this was their birthday and they had been through a difficult period. NOT ONLY DID THE FLOWERS NOT ARRIVE BUT NO ONE AT CUSTOMER SERVICE HAS ANY RESPONSE. I am so angry. This is the most unreliable joke of a company

I bought a £50 bouquet for a very dear friend for her birthday. They were delivered in a bashed in box with multiple broken stems. Had I spent the equivalent here in the USA (approximately $75, the bouquet would have been twice the size, with more flowers than filler greens. Shabby example of doing things on the cheap to make a bigger profit at the expense of customer satisfaction and happiness.) When I brought this to the attention of Prestige's customer service department, I was asked to provide photographic evidence. I was not about to ask my friend to retrieve the bashed in box and broken stems from the trash to take and send me photographs. What I should have received was an email accepting responsibility for the damages for a less than perfect bouquet and an apology.
This makes two times that I will have done business with Prestige: the first and the last!

I received these flowers from a friend yesterday. How lovely, only to open the box to what can only be described as half dead, brown around the edges, worse than petrol station, flowers. I will not be telling my friend but cannot believe with all the competition out there that Prestige Flowers are not ashamed. I have looked at them this morning and decided, 12 hours after receiving them, that I have to throw them out. Every time I look at them I get more cross. DO NOT USE PRESTIGE FLOWERS USE SOMEONE ELSE! No reply from customer services and when I try and leave a review on their website it says your review will appear when they send you a confirmation email. Guess what. No email from them so I can't post my review on their website. Shocking!

Dont waste your money. Received as a gift. 6 flowers and some short twigs didnt match vase Some already dead!

Paid just under £40 for a so called medium bouquet of flowers, Waste of money as there were about £5 worth of flowers altogether. First time order and definitely the last from me.

Nothing like the picture when arrived LATE. Who posts flowers using Royal Mail? Never again shocking

The site professes 100% satisfaction and yet they still FAILED TO DELIVER ON an order placed a week in advance for a simple bouquet of flower. 24 hrs after the due date, still NO SIGN of the flowers. I note there is no telephone no to use. Wish I had noticed that before I engaged these people.

In addition to the flowers, I paid over £30 for Champagne. Received instead cheap sparkling wine.
Upon contacting the organisation, a representative called Ashleigh offered me a voucher for £15 off my next order. It would appear complaints are viewed as sales opportunities to increase orders.
Up until this point, over the last two weeks I had paid in excess of £250 for three separate orders from this organisation.
Completely dishonest.
I will not be using this business in future