Prestige FlowersReviews 443

I bought a £60 large bouquet of flowers for my close friend on a bereavement... what an absolute disgrace. Hardly any flowers at all. £10 supermarket flowers look far better. I was mortified. Never again will I use this company!

Ordered large bunch of flowers for wife's birthday, got them early that day, good start, also children sent a rose from Prestige, 2 days later that died and flowers were in such a mess, look liked someone walked all over them. 4 emails, no answers, Please don't waste your money with this lot. Better from the Supermarket and Garages.

I paid extra for a large arrangement, they actually sent me a small arrangement. I complained, their offer was to send a replacement 2 days after the event I bought the flowers for. Pretty abysmal. Steer clear. Now having read a bunch of other reviews I wish I'd read them before placing the order!

I'm really really disappointed by their service. I paid £40 for a bunch of flowers for my sister's birthday present. They were supposed to be delivered two days later but didn't turn up, it's now been over a week and all of my emails (4 so far, to 3 different email addresses) have been ignored. I've also tried to call but phone lines are down. They have just taken my money and done nothing. I'm so unhappy and my sister was really disappointed not to get the flowers on her birthday. I don't have lots of money so £40 is a big deal to me.
Don't give these guys your money!

This company don't deliver their own products or make use of a courier that will deliver throughout the day, despite charging a significant fee for postage. Instead they use Royal Mail, meaning they have no control over when your order will arrive.

As with many of the other negative reviews here, my order is, at this present moment of writing, in a Royal Mail sorting office, where it has been for the past 24 hours, going rotten. The order is now late and so the sentiment of receiving surprise flowers has been ruined.

Although Prestige making use of Royal Mail to do their guaranteed deliveries (even though the delivery with Royal Mail cannot be guaranteed) is ridiculous enough, the fact that they only put the order out for delivery after 5pm on a Saturday, according to the tracking information, further compounds the stupidity. I made the order more than a fortnight in advance.

My advice would be to shop around for another company that understands the prime value of such a business is the sentiment that it provides, by taking care of their own delivery or by using a reputable courier that delivers throughout the day, rather than letting Prestige ruin any surprise gesture you have intended by being totally careless with the fundamental part of their business. The negative reviews are mostly about the same issue. Clearly this company are not getting the message.

I placed this an order 5 days in advance for my Daughters birthday. She works for the NHS and had a birthday off work. I haven't seen her for almost a year now and wanted to let her know I love and miss her on her special day. The whole point of birthday flowers is that they should arrive on the specific day. The flowers did not arrive on her Birthday despite me ordering in plenty of time after reading on their site that they deliver 7 days a week! All I was offered was a refund on delivery charges. Awful customer service and treatment of customers considering the service this company is claiming to provide. I will never risk ordering with them again. I feel so embarrassed when talking to my Daughter now.

I'm not one for leaving reviews but don't waste your money ordering here. Ordered two of their Haute collection, spending over a 100 pounds so not the cheap range. Said they could deliver Friday neither turned up. One not delivered apparently due to adverse weather, what a load of rubbish. The person receiving was out walking in these adverse weather conditions.
The second delivery apparently no one was home, again load of rubbish and no card left to go collect.
The flowers looked okay but by no means 50 pounds worth.

My flowers have never been delivered. I sent an email of complaint and was sent a response to say that the delivery service had not been given a consignment number by Prestige Flowers and thank you for your feedback. I have paid for flowers and delivery and my mum has not received her flowers in time for her birthday. I have spent over a week trying to get my money back. Pay a little extra and use a reputable company. Very very disappointed.

Ordered a bouquet of flowers for a friend who is going through a tough time at the moment as well as turning 50! Placed the order on Monday 9th of November 2020 for delivery on Saturday 14th November 2020. Today it's the 16th of November and the flowers have still not been delivered. Spoke to customer service (if you can call it that) this morning and they really could not care less. Firstly they blamed it on COVID saying that delivery is taking longer. I do not accept this as the flowers were ordered well in advance if the delivery date. Then they said it could be delivered today ( which is hasn't) which would not be acceptable because they would no longer be fresh. Then they had the cheek to say as a gesture of goodwill we could send out another bouquet! I've emailed customer service to complain but not had a response. This is the second issue in a few weeks that I have when ordering flowers from Prestige. As it currently stands I have paid for flowers that I haven't received. Fuming and disgusted! Buyer beware

Be warned that no matter how early you order, Prestige Flowers only send out the day before. In my case I ordered 8 days before my friend's birthday which was yesterday. No delivery up to time of writing. The company informed me that every page on order form has a disclaimer stating delivery may be delayed. So obviously it is my own fault that the gift could not be delivered on the day requested. I will never use this company again. I am so disappointed that my friend did not receive her gift on her special day