Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Loved the sweats and baseball shirt for my grandson, so did he. We received the items in a timely manner with no problems at all. All inquiries were handled quickly and courteously.
Happy with all my orders. This us a fresh site to order from. Shipping is usually quick
Quick and easy great selection pleased with quality
I had no issues ordering, and the item was as ordered. Shipping took forever to the point I wasn't sure I would get it for Christmas!
No problem with the order. It took a while to get here with no way to track the order but I got it.
The product was just as described and the delivery was fast. I would order from here again
My order arrived quickly and the quality of both items is excellent.
No I'm not entering 50 characters of anything meaningful. You're lucky I'm even typing anything
Ordered A T-shirt for my husband for Christmas- he liked it so much he is having me order two more for friends of his
No problems ordering, but it was a gift for my granddaughter, so I shipped it direct.
They look and fit great and arrived when they said they would.
Easy to order, arrived quickly. It was a gift for my niece and she was pleased with it.
My order was delivered very quickly especially since it was during the holidays.
Everything arrived and it was all perfect! My husband loved them!
I'm not a on line ordering person, so I had a hard time finding what I was looking for. I was disappointed in the lettering on the sweatshirt. But that might be my fault, maybe I didn't read it right.
It takes a bit to get your orders but, love the quality
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

