On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Would like more custom options in the future, like the sleeves
I love the quality and design and when something was ordered incorrectly your customer service fixed the issue. Thank you!
Previous experience was very good. Your website setup is excellent.
I had a hard time with the order form and there was no one to help right away.
Product came as expected in terms of shipping. But the excellent quality of the clothing exceeded my expectations.
Fast and easy, Fast and easy. Fast and easy. Don't make me use more words or I won't order again.
Just wish could talk to a real person when have questions and problems. The AI customer service is BS. And does nothing BUT piss people off.
I placed my order Nov 15th, 2024 and still to this day Dec 11, my order shows, in production. No one will answer my messages or get back to me. Prep Sports wear your customer service sucks! What a scam.
Good 👍🏻 and easy to navigate
I highly recommend this to anyone specializing in school sports or college
It all looks good so far. It would have been helpful if I could have reviewed my customization before I submitted my order, but there was no option to do that. Hopefully, it is correct.
I would give zero stars if I could! I received an order with a typo on it and have spent weeks trying to get ahold of someone. Emails, phone calls, robot chat, etc. I am now having to eat $32 to buy another shirt without a typo on it. I would take business elsewhere, but I bought a very niche item that cannot be replicated.
I haven't given them out yet... but the quality is amazing.
Previous experience was OK, I dont like to use link but previous order gave me no other option
Good experience. Quality merchandise. Delivered promptly.
Shipping options would be great! And how many days to arrive and method of shipping.
Like all the choices you have to choose from and how easy it is to see what the product will look like. Will definitely use your sight again.
Bought as Christmas gift for my wife and she absolutely loved it!
Good as well--no problems--quality material and service--
The website is not easy to navigate. Shipping is expensive.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members