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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Everything went well. Very pleased with service and product.
Pleased with quality and fit. Order delivered promptly thank you.
Everything is always perfect, on time and great quality! Very affordable as well.
We really like the wide selection of designs to choose from.
Quick and everything was good quality. Will be ordering again.
I would have liked the option for pickup or cheaper shipping
Great selection & the customization options are endless. Shipping was fast & the prices are good.
I received my order quickly and it is really nice. I am now ordering more.
Lots of choices of shirts, quick delivery, very happy with what I got.
Good quality shirts with graphics that hold up. Customized order delivered very quickly. This is my second order from PS and I will be ordering from them again.
The first time we ordered was for apparel for York College Of Pennsylvania. We are sad to see they are no longer on your list.
Perfect gift for my high school friend's 80th birthday! Exactly what I was looking for.
Very quick and easy and much appreciated the products and the service.
I am very happy with my purchase. I ordered 3 youth embroidered ball caps, and they were nice hats, and the embroidery was great, and as showin in the photos.
Lots of options and colors, easy to use, and good quality. Everyone likes it.
It was a great experience! I received the item in time and it looks great on!
Nice, custom made shirt of my Old school. Only found on Prep Sportswear. Fast shipping too.
Excellent variety and quality! Easy and convenient! Thankyou!
GREAT! Quick shipping and great quality. Happy with previous purchase.
My sweatshirt arrived on time and was made to my specifications.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

