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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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It was great, I'm very happy with the quality and design of the products I ordered!
Ordered items received in time for checking and my grandson was pleased with all items- a sweatshirt, and two T-shirts
Items purchased better than expected! I am very pleased with both items.
Took months to ship after I ordered. Unacceptable will not buy from this site again.
The order was correct and arrived before I expected. Great job!
8/10 - -2 points because i had no idea where my package was, or if it has even been shipped before it arrived at my address
Awesome items love the school logos. Me& my kids went to this school.
The items purchased are for our daughter, she is very well pleased with all the items we have purchased. We will shop at prep sportswear again
Simple and a high quality embroidered design. I thought it was dark grey, but black is fine.
Easy ordering and received quickly. My daughter loved the sweatshirt.
Very careful to get the logo I wanted. Shirt is really good looking.
Met all my expectations. Timely manner and great product.
Easy shopping site for college items for our family
Very happy with purchase. It was a gift and he loved it
Very easy and happy with quality of product. Mahalo!
Quick fast delivery, and it came exactly as I hoped.
Easy! Great quality! Really loving my apparel! Thank you Thank you!
Always great products and fast shipping! I will continue to shop here.
Initially sent two t-shirts ordered by different customers for different colleges.
Easy purchase, no hang ups in the ordering. It's what all companies should offer.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

