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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Great experience purchasing from prep sportswear. Good quality and timely delivery. Lots of design options.
Great service and products. Came faster than expected.
The shirts were of poor quality, one of the logos was printed upside down and the other was printed off center and askew
Took too long and no response when emailing to ask status.
Great! Easy to navigate. Good products, everything I ordered. Great job. Thanks
Easy design, easy purchase! Will order from the site again
The sweater was not of great quality. For the price I thought it would've been thicker
Great, my niece was very excited with the clothes and the quality was pretty good.
Great crew-neck, perfect for my 12 year old! He loved it.
Product was fine. Production and delivery took a bit longer than I had hoped, but it was a December order so understandable.
My grandchildren were very happy with the sweatshirts.
The site was easy to use, to find my school and to choose my options.
I needed an item for a particular school and the school store was back ordered. I did a Google search and found your company. Ordering was easy, selection was awesome, and the turn around time for delivery was outstanding. The product arrived in time and is great quality. The recipient loves his new hat. Will definitely do business here again.
Excellent shopping experience. My soon to college student loved the shirt
Package was delivered quickly and in good shape. Fit was good, and just what I was looking.
Thank you! Great product. It took a while to ship, but I understand you needed to print them.
Wonderful quality and shipping on my order from your business
Amazing products, amazing quality, will definitely buy from Prep Sportswear again! The prices were cheaper as well!
I didn't love my sweatshirt that I ordered. It was not clear from the description that it would be glitter ribbon.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

