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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Placing the order was fine. The shipping did take long other than that products were good
It looks like the logo has a stain on it. Not sure if it's suppose to be like that but it looks dirty.
Very expensive and shipping is slow. I could have gone through a couple more hoops and paid way less than half of what you charged.
Nice item. Only problem was length of time from order to delivery
Your large sizes run very small not at all happy with my order
Just what I wanted! Took a little while to get here.
Delivery was way too long.Customer service didn't do well with responding.
Excellent customer service. Replaced my sweatshirt right away and it shipped immediately!
Though shipping did take some time, I did enjoy the finished product!
The product is good just had a hard time getting the product
We received no communication as to how long the order would take.
Great………………………………………………………………………………………………….,,……,,.
Sweatshirt was too small and with the no return policy…kind of a pain, but the chance of online shopping. He gets a small in everything else we buy, so huge disappointment that this small did not fit.
The order took a bit longer than expected and I did contact customer service. After the email was sent I got one back saying my order was being shipped. The shirts are great. Can't wait to give them to my son's football coaches.
All's well that ends well
But
Hire more customer service people
Long time in life mbo, but almost cancelled with the credit
I never received an order confirmation and wondered if the order went through. I was glad to have received the order for my grandson's birthday.
It took longer than expected date which was annoying since the sweatshirt was for some specific event
Product was nice. Shipping seemed pretty high for one youth sweatshirt.
This site is a scam through and through. Product quality is extremely poor. Sizing is not correct. One of the shirts I ordered was tight and already seems threadbare and I'll be surprised if it survives one trip through the washing machine. My products didn't ship for several weeks after the order was placed and by the time they arrived football season was over. There's no way to contact this company. They have no phone or email address, only a form on their website that promises a response within 9-14 business days which is absolutely ridiculous. Stay away.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members