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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Delivery was delayed a bit longer then expected, but I did get my order
Fast response is a must when you have a business. However, this business is responding too slow
Delivery took too long. No response to email inquiry!
Love the products we got! Looked amazing and very nice. Communication could have been a lot better. Placed order and didn't receive email or any type of commutation from them for over 3 weeks. Understood they were busy but definitely need some type of communication to let customers know you are behind. I'm a business owner that's provides a service for consumers and I would be out of business if I just didn't respond.
Other than that the product was amazing and GREAT QUALITY!
It took a while to receive my gear and I was disappointed about that
It was simple to use the website and find what I needed
Easy and quick service. Delivered a high quality product and will order again.
Good experience only thing it takes a while to but shipped
As advertised and to me quickly. Very satisfied and this is my second order.
Wore the shirt one time and the picture is coming off. Sizes are not average.
Shipping costs were too expensive. Size, colors limited in quantity. Mediocre quality
Sweatshirt almost fell apart with excessive lint all over the shirt, my dryer, and my house. I reported this month ago and all you said was "send a picture". Lint is lint! What good does a pix do., still not happy!
Order was wrong but they are fixing it. Hat had incorrect logo.
The shirt was fine and site was easy to navigate, however I sent an email requesting delivery to a different address within 30 minutes of placing the order and noone ever got back to me - the shirt arrived at our home, but then I had to re-mail it to the address it was meant to go to as it was a gift.
Very easy and loved being able to buy some clothing from my high school
It took longer then I anticipated for my order to come in.
My shipment came late but I was satisfied with my product.
We placed the Order October 18. It arrived a week past the date we wanted it for which was the day my son was signing to play for the university. The quality of the shirts was subpar. We ordered a white long sleeve shirt which was so thin you literally could see through it; same for a red long sleeved shirt we ordered—paper thin.
Order lost and took almost a month to get after because of the long waiting period for customer service.
Terribly slow delivery. Product ok.
Customer service responses good, but would not order again from them.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members