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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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I was pleased with my experience. The shirt I ordered was made of quality material.
It took a bit long to receive the order. Response time from customer service is way too long. Need to have a direct phone number to customer service to answer order questions immediately.
Communication is terrible. Shipping is terrible was high prices for what I got.
It was as expected, nothing that knocked my socks off, though.
Pleased I got the outfit for my grand daughter who plays volleyball. She will love the outfit
It was pleasant shopping experience and would happily do it again
Experience was great. My husband wanted a cap of our city's old baseball team and I found it here. He was so excited and he loves it. Great quality and I'll definitely buy from here again.
Great turn around. Perfect detail. They offer many options for quick delivery.
Took way to long to deliver. Fitbit after the season was over
Great quality- super soft and comfy! Arrived just in time for the game so I could cheer with my gear
Great thank you happy with the order I will order again
The merchandise is high quality, but it took a long time to receive with limited communication between the time or order and receipt of the order.
It took almost 4 weeks to receive my order. When we received it, we were very pleased with the product!
The name on back of sweatshirt is covered by hood. I expected it to be in the middle of back.
Want to support local High school. Price and quality isn't up to par. Shipping took way too long.
Great selection. Did have a small problem with the mascot. The mascot was different on the sweatshirt vs when it was online.
The original item was defective, but thankfully a correct replacement item was sent. It just took a while for a response.
No issues. Quality clothing. Fast shipping. Thank you.
My experience with them was very easy and fast, the steps to order whatever your ordering is simple to understand and also the customization is fairly easy.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members