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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Took very long, a few weeks, to finally receive the T shirt, and the synthetic material was very, very thin (semi-transparent). It was especially disappointing for having spent $50. Will not re-order or recommend.
The fit is nice the material is nice and the logo is well done.
It was very easy to order and my order was just as I expected
Easy to order and the final product is comfortable and looks great.
Not much response to email but merchandise is excellent
Great selection. I like all of the options to personalize items. However, the shipping price is too high. When I received the item, I expected a higher quality material considering the price.
Great selection. I like all of the options to personalize items. However, the shipping price is too high.
Very good! However shipping is slow. I love Cheyney! So it was worth the wait. Great quality!
A resident at the facility I work at wanted a melrose high sweatshirt (she went there) and I decided to get it for her for Xmas, very easy to order, thank you
T-shirt x-large fits great, hooded sweatshirt x-large next time I would order a xx not your fault still fits ok just a little tight.
It took longer than expected to receive the item. The look of the shirt and the fit is satisfactory, however, the quality of the shirt was not as expected.
Did not like my order it was not what I expected the shirt is of poor quality
So far this has been really easy. I bought it for my guy who attended the college that I ordered and He loved it. Thank You so much
Easy order, fast prep & shipping. Quality sweatshirt. My daughter was so pleased!
Easy shopping. Lots of choices. Very pleased.
Will use this site again.
So many great designs to choose from & very easy to navigate the site!
I was thrilled to find someplace that carried our school merchandise as the booster association had only produced a limited supply and didn't have the sizes or options I was looking for.
My shirt came perfectly, It was made nicely & I have gotta compliments from my school for school spirit! Thank you so much! I recommend.!
They didn't take my order down right. My shirts all say that I am a high school mom which isn't the case.
My experience was not worth me ordering anything else.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

