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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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My order was also split into two separate orders which cost me 2X the charges at the border. Both portions of the order took over a month to arrive.
I love the product, but I was not satisfied with the customer service. It took my t-shirt (ONE t-shirt) almost one month to get here, with no response to a message sent via the web site until many days later (web site promises a response within 48 hours). My first purchase from your site arrived quickly but this last experience was less than satisfactory.
Great products. Little communication during shipping.
Very poor customer service. Ordered 2 items and only 1 sent. Took almost 2 months for the second item. First item too small but no returns or exchanges.
Always quick service and good products. Never have been disappointed. Great selections.
The website was fine and the options were amazing. The shipping time was a little bit slow. But I like the items I purchased.
It took way longer then the 5 business days to deliver items, and when I questioned if I was going to have them in time for my daughters signing I kept getting the same automated response.
I never received an order confirmation in my email. Wasn't sure exactly when I'd receive my purchase until a shipping email was finally sent.
Love my sweatshirt just hated how long it took to get to me. Took 4 weeks.
I like them, it fits well and the exact expectation. Good color and material.
Easy but I need to return a sweatshirt I ordered because it's not made well. I'm 5"4' 120 pounds and always order small but it was very small. Im very unhappy with how that all turned out but I ordered another. Nobody would help me because you don't accept returns and I know that but I felt I should get my money back. I wouldn't recommend this company to anybody
Easy but I need to return a sweatshirt I ordered because it's not made we'll. Hoping this shirt will be nicer and quicker
Lots of design options and the sweatshirts are a hit!
Wonderful shirt, good quality! It look a little long to get here but it's wonderful quality so I think it's worth it!
The ordering process was easy. The item looks like it's really good quality and is exactly as ordered.
Products and ordering were great I just did not like there is no physical customer service or anyone to talk to you about an order
You cannot reach anyone and the production time changed several times after I placed my order.
We love this site with its various options and prompt shipping.
Took a long time to get. Item was too small. I normally wear large which is what I ordered but too small in belly. Gave it to my daughter since I don't think returns are allowed.
Items size are not true to size, which was a waste of money for me
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members