Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
It was nice to find my high school apparel just wish I could of personalized it
Sweatshirt is great. Good service. Everyone is asking me where i got it
I was able to find what I needed and it was very easy to place the order.
Thank you!
It was awesome. Very easy to order from and a lot of variety to choose from at a good price.
It came in quickly and is of very nice quality.
Items are exactly what I ordered, I am very pleased.
Ordering was easy. Did not receive any confirmation email of my order or anything to say that my order has shipped. I contacted customer service and they gave me an updated delivery date. I checked my junk folder and nothing was in there as well. Would have liked an email confirmation for my order. Otherwise happy with merchandise.
They where very easy to work with and order from the sweatshirt where very nice and the right size
Quick ship but on some of the shirts I ordered the print looked faded before it was even washed.
Quick and intuitive shopping and delivery experience
A little difficult to find the design I preferred.
I was disappointed in how thin the material is. I have to wear a blouse under it. For the price I would have thought it would have been a better quality material.
Great selection and quality. Shipped and received sooner than expected. Highly satisfied.
Great quality we loved our sweatshirts! Fast shipping and no issues!
Purchased a hat to show support for our grand daughter and her high school softball team
It arrived in timely fashion
I like the hat and better yet so does our grand daughter :)
Found everything that I wanted with no problem. Liked all the different options you give
Great selection and merchandise looked great! Delivered in reasonable amount of time!
Great! Ordering was easy and delivery was quick. Thank you!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

