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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Last time I ordered a extra large sweatshirt. It was way too big. This time I ordered a large shirt. It is too small. I probably will not order again.
Sorry.
Very good, nice selection of shirts, hats, jackets
Good communication regarding my order, prepared and delivered in a timely manner, very nice product that I am happy with!
The material was cheap, but the designs were nice!
Easy ordering process. We especially enjoyed the variety of emblems for the clothing.
Easy! Shipped very quickly & recipient was very pleased with items
Everything looked great and was quick. I even made a mistake and chatted with them and they fixed it with no issues.
Excellent pricing, great selection & fast shipping!
I got my shirts. They were made just like the pictures I chose. I love them way more than what the school had chosen this year!
Great products, fast delivery. Super pleased and planning to order more merchandise! Thank you.
I got everything I ordered and fast. I'm happy with my order
The shirts were of a lower quality then I expected. For what I got, they were over priced I would not order them again
So far the process has been good. I have not seen the finished product.
Great selection, prices, and somewhat quick delivery.
Great quality and reasonably priced. They came sooner than what we thought. Everyone loves them!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

