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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very fast and reliable service. The quality was excellent, and will definitely be ordering again!
Easy to find what I wanted and a good selection. Arrived quickly and is as expected. Very satisfied!
It was easy to locate in the options provided and order what I was looking for.
I received the t-shirt quickly and the printing was correct as ordered. I was not very pleased with the quality of the Iron-On transfer used for the printing. It was not very well attached and this type of decoration tends to start to peel off after washing a few times. I spent some time ironing the printing down some more because I could feel edges of the print. I may change my mind if the print holds up well.
Once I figured out the website it went great. The products I ordered were shipped quickly and were of good quality.
Awesome very easy to order and always kept you up-to-date of where you package is
Love the options for front and back design. Very cool.
I am very happy with the sweatshirt. Very good quality.
Dissatisfied. With condition of shirts this is the second time advising you of that shirts two-tone from your pressing system. They need to be replaced pictures were sent still waiting for responce
Easy order, clear descriptions, great materials used
I've worn and washed the hooded sweatshirt twice and the armpit area is starting to get worn out looking already. There are pills forming and it looks like a much older sweatshirt despite only wearing it twice. For the price, I would have expected better quality.
Very good! Nice quality and everything looks great and shipped fast
Love the looks, but unfortunately the fit is way too large and/or not suited for my body size and/or shape.
Great service great the service was great thanks again. Look forward to working together in the future
Product is high quality and was delivered in a timely manner
Very satisfied with product, excellent service, strongly recommend
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

