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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Stress free process! Very easy to place order, received much sooner than expected.
The shirt was exactly what I ordered! Shipping was also super fast.
Really like my clothes, they turned out better than i expected and they look really nice!
The cap is well made. The two front panels are quite wide although it is not what is called a " truckers cap". This makes the cap too large for me it will fit a man. The embroidered letter is well done.
I purchased 1 tshirt on two separate days. After the first purchase it said my next purchase would be 30% off but it wasn't.
Great selection easy to order. Arrived quicker than expected
The entire process went without concern. Thank you!
Ordering was easy, shipping was quick! Love our items!
Simple way to order exactly what my grandson wanted
Was easy to order and it was delivered when expected. I'll be a return customer in this phase of having two high school graduates this year (with many more to come). Please send me discount coupons or offers for free shipping. Thanks!
Great service, arrived within a few days. ……………………………………………..
Easy ordering, love all the choices. My order arrived fairly quickly
I am very pleased and happy with my order! It came quicker than I expected. The quality is great and comfortable. Would definitely order again. I highly recommend to others!
Good quality of the products and packing.
Delivered at estimated date.
Great quality products and relatively fast shipping
Good quality item that shipped quickly & was in good condition
Quick turnaround and great communication with updates.
There is no mention in description of black Hoodia sweatshirt I purchased that the PACE logo was going to be in Sparkly Gold! Really disappointed to be honest. My nephew will not wear it, I wouldn't either.
Absolutely love my order… hopefully my son will love his gift as well
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

