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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Easy to use awesome hat great products
Made what I needed
I received all of my items and was very pleased with them!
The sweatshirt jacket is as expected. It's nice and soft, fits just as I prefer. I would have liked more choices of decals.but ok. It took a little longer than I like to receive it.
It was very pleasant dealing with the company and the product was great
Disappointed 4xl not available. Would like to know about custom lettering on front or back of shirts and hoodies. Thank you
Very timely delivery and great quality! Third time ordering from them and each time the product is wonderful! I've recommended to several people!
Glad to find product, but the checkout process along with shipping messages was slightly confusing.
I've ordered before. They always have good quality, good price, and are easy to design!
Kids designed their own shirts on your website and are very satisfied with them when received
1. The product was too small for the size. I ordered a medium but its more like an extra small or small. I was debating on ordering another one at the large level but I don't know if, because of the size, I need large or extra large.
2. Signing up for "texts" did not give an additional 30% off.
Quick and quality. I've already recommended you to several coworkers.
It was great. Items were better than expected and look great on. I am looking forward to ordering additional items soon.
The service was good the quality of the material was good a little small will was in cold and not dry next size order will be 2 size bigger Thank you
This was a replacement order, & I was sent the wrong size.
Great and fits good I will highly recommend to my friends
Disappointed it took almost a month to receive my order
The t-shirt was perfect. The long sleeve shirt ran wayyyy too small. But they're sending me a replacement in a bigger size so that's great!
Ordering was easy!
Quality of product was excellent!
Will buy from Prep Sportswear again!
I love my order. Ive already worn the shirt. I have gotten a lot of compliments.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

