On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I normally wear a large but ordered an XL to make sure. Should have tried it on before I washed it but didn't. Washed it in cool water and hung it to dry. I couldn't wear it if I was a 10 year old. You do not need to print this. You asked and I'm telling.! My fault for not trying it on. For what I paid I expected better.
I ordered two hats that permitted me to put my son's jersey on the hat. The hats did not have the numbers on them. I tried to return them and was denied doing so. I am disputing with my credit card. It was a terrible experience. I will be sharing with all my children's teammates and parents.
Fast, accurate with excellent quality. I created a design and they delivered!
The sizes run small, I always wear a medium, but order a large. The large is a little snug. I Love the shirt anyway
The T-shirt I ordered was misspelled...! It's kind of disappointing. However, the shirt has now become a family joke!
It was easy to order and it was a quick delivery! Thank you so much!
Easy to order, good quality and timely shipping of order. It would nice to have more options when shopping for polos for school staff.
There were plenty of options to choose from and the quality was great.
Exactly what I was looking for. As advertised even tell my friends.
Took 2 weeks to get. Was in Billings to be delivered then got shipped to California then shipped back to Billings. Terrible service…. And expensive especially the shipping charge
Great quality gear and decent shipping times, I love ordering from this site and will continue to buy from here!
Great to have a place to order quality spirit wear with variety choices.
Easy and very fast! Will buy more when ready to make another purchase
It was great. It was easy to order and easy to navigate and browse also love all the choices I had to choose from
The customer service to fix issues is basically non- existent. The online ordering process is broken and really does not work.
A two hour window to contact them is company policy.
That is insane, especially when they don't provide a phone number or respond to the online chat box. Avoid ordering from them. Too many other companies have reputable service.
Good price, quality T's, great print👍🏼 Product sent in a reasonable amount of time.
9 out of 10 offers have non working codes. Almost not worth the time.
Shipping address looks awful. I have no way how to correct - it lacks my name and has the address twice
Good quality product and reasonable delivery time. Great variety of choices available
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members