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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Very good - item was of nice quality and size chart was perfect to guess size accurately. Item arrived well packed. Over all very satisfied.
Very helpful and came in super quick. We had a sizing issue me they were able to fix it fast. We got the sweatshirt in a few days later.
My website was quick to navigate, easily customizable, shipped out quickly and received promptly. I'd and have recommend this website to other people
I enjoyed the customizing of the products
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My last order was incredibly small and they said they would send me a new one and never did, but I have to get it from here to get my sons school stuff to show him my support
Product just as advertised. My fault for not checking the website and paying conversion, shipping, and tariffs on sometime I could have ordered from 3 hours away Live and learn.
I purchased a T-shirt as a birthday gift for a friend. It was well received and was very high quality material.
There should be an estimated time for delivery
Decided to add a t-shirt to the order I had just placed for a sweatshirt for a student coming this fall - his father's birthday.
Straight forward, love the different choices ways to purchase
Great place to shop and great teams along with college customization
No details on how long it takes to get items, until order is placed. Overpriced compared to other distributors.
Good product. Very expensive for a ball cap
For the price I expect the school gets a portion of the money. I don't like being required to write a review. When did companies get so NEEDY. I paid for it, I didn't return it. I shouldn't need to review it if I don't want to
I am disappointed in how small the size L shirt I ordered actually is. I hope it will fit my grandson,
Ordered the wrong item on my part, the company gave me a replacement for free. It was very considerate!
Very good product love the design and style delivery was on time.
No transaction number and one contacted me. The package arrived finally and we are happy with the product. So we go with the headache again and tried it again.
I've always have good luck with the speed of receiving my merchandise.
When I placed this order, I had received an email indicating that the APRIL2516 code would give me 50% off my order. It only gave me a 25% discount. What happened to the other 25%? It's going to be a long time before I order from your site, if ever again.
We have ordered from Prep Sportswear before. The quality is great and the prices are reasonable.
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

