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Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
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Clothes were great and delivery went smoothly. The long sleeve shirt has a weird texture that went aways when washed. The hoodie and tee-shirt were exactly what I expected.
I love the quality of the fabric used, And the colors came exactly as on the site.
Awesome great selection. My son loved his sweater as he is the only one in his school to have a custom sweater.
Very good! I found exactly what I was looking for, my high school name and mascot.
I was impressed with how fast I received my order. The quality of my product was good and the variety of options was great. We will be ordering again.
Hat was taller & harder construction than advertised. Thought it would be the newer softer versions more like golf caps. Overall quite high costs on everything for only standard materials. Shipping cost too much also.
The shirt arrived quickly and was exactly what I expected! Thank you for the pleasant experience!
Everything fits well, feels well, and came on time. Thank you and may God Bless.
Great apparel. So glad I ordered I love my items. Came fast
The 2 youth hoodies that I ordered arrived in a timely manner. I am very pleased with them.
The shipping and handling fee is A LOT. My order arrived on time and looks great though!
Great quality and fast shipping. The fit is good and love the color
Straight forward ordering. What you see is what you get. The fabrics are great quality and wash beautifully without shrinking or pilling.
The site works very well except the shopping basket. I had to constantly re-enter my personalization on the back of the item.
So Far so good it is a christmas gift so I just wrapped it up and put it under the tree…other than that I have nothing else to tell ya
Took a little longer than expected but overall good experience and quality products
Quick and easy, and had the styles I was looking for
Fast, easy, fun. The variety of options to choose from is amazing. Love the turnaround was quick
My grandson Loved the idea or designing his own shirt it was very easy accomplish the design too.
Easy to navigate and check out and quick shipping!
Answer: It will take around 3-5 business days (excluding weekends) to custom produce your order, once completed it will ship via U.S. Postal Service mail from our facility in Louisville, Kentucky, which has an average of 1-3 business days to deliver within the contiguous U. S once your order has been completed. ** Higher quantity orders may extend the estimated time of arrival International orders typically average 14 to 21 days after shipping to deliver but may be extended due to the impact of COVID-19. Each Prep Sportswear product is custom-made just for you. You will receive a confirmation email once your order is placed. Within the first 2 hours of placing your order please confirm your address, design, size, color, and quantity to ensure your order is done correctly. Please contact us immediately (within 2 hours) if there are any changes needed to your order or to cancel.
Answer: I did get a response from their chat on the website 4 days after submitting. Apologized for the lengthy time to ship my product which still has not shipped 23 days later. Said it would ship out that week and it still has not.
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.

