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Prep Sportswear Reviews Summary
Prep Sportswear generally enjoys a positive reputation, with customers frequently praising the quality and variety of customizable products. Many appreciate the prompt delivery and the ability to find unique items that support their loved ones' sports teams. However, concerns have been raised regarding shipping delays and a lack of accommodating customer service, particularly in handling returns or exchanges. While the overall customer experience is favorable, there is a notable sentiment that improvements in responsiveness and sizing options could enhance satisfaction further. Overall, the company is well-regarded, yet there are areas for potential growth in service quality.
This summary is generated by AI, based on text from customer reviews
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Order was easy to place and arrived quickly. It was exactly what I ordered.
Site was easy to use (custom order sweat shirt) and it arrived quickly. Thank you!
Sweatshirt arrived exactly as described and quickly. Very nice quality!
It was very simple to place our order. Shipping was extremely quick. We were very pleased! Thank you
The order took longer to deliver than I expected. Everything finally showed up, just was caught off guard on delivery time.
My experience was great it was easy to place my order and I received my orders before the date of delivery.
Shipping takes a little bit, but they are made to order so that's understandable. (And shipping time was still very reasonable). Great quality and will make a wonderful gift!
The jersey is top quality and fit amazingly. I'll definitely order from you guys again
Quick ship, good quality. My niece was thrilled with it!
I received my merchandise, however one of them is the wrong item ordered
Great selection of products to choose from on the website
It was a good shopping experience with prompt delivery and the t-shirt is nice.
My grandson was very happy with the sweatshirt! It looked great on him! I was happy it arrived for the holidays.
Quick exactly as expected, good quality and easy to order
Good quality items. Reasonable shipping time. Site was easy to navigate through.
I have ordered the whole bunch of shirts for my middle school son which was in adult M size. When l received the order one shirt the most expensive one ($49 with 30% discount!) arrived in youth size. When l contacted customer service asking to exchange, they told me this is my problem and there's nothing they can help me with! I paid $49 for cheap synthetic hoodie in wrong size and had no any help! Will never buy from them again and do not recommend for you!
Great T-shirt quality and design! Received order earlier than expected!
We found something at your location that we could not find at the actually college store or web site
I have bought personalized school gear at other sites in the past, and decided to try Prep Sportswear, since they had some designed that I liked.
Under "Performance" shirts, they had 2 options listed for short sleeved. I ordered 2 shirts in one style. They arrived, and they were NOT performance fabric--they were soft and cottony.
This website offers NO refunds, so I went ahead and spent ANOTHER $80 to get 2 more shirts, this time of the other "Performance" shirt option--this one is 100% polyester--I figured this MUST be the right kind of fabric.
Order arrived, and this also is NOT performance fabric!
I contacted the company, and the agent refused to give a refund on anything. She said they would send me the product again with a different shirt material--but they already have 2 labeled as performance, which are not, so I do not think that they acutally HAVE performance fabric.
I feel like I'm living in a parallel universe--every other site (Nike, Kohl's, Spirit Shop, Adidas, etc.) lists performance fabric as TECH fabric--thin, quick-dry, slightly shiny--everyone knows what this fabric is! All sportswear is pretty much made of it.
By listing non-performance fabrics as Performance, I believe that they are making profits by making people think that they have a broader range of products than they do.
I will never again shop here, and will stick with companies that correctly use common terminology.
I ordered the shirt and it came in exactly as expected. I love the choice of colors and designs.
From the business
The Prep Sportswear brand is an online marketplace offering personalized products connecting consumers to the institutions, teams, experiences, and events in their life. The Prep Sportswear platform includes stores for High Schools, Colleges, Pro Sports, Vintage Teams, Little Leagues, Golf Courses, Greek, Military, Government, Race Events, National and State Parks, and the ability to build your own Team Store.
The company was built on the simple idea of giving every fan the opportunity to support and share in the spirit and accomplishments of their favorite team and every consumer the ability to connect to the individual experiences in their life. Embracing leading-edge technology, Prep Sportswear has built a highly innovative e-commerce platform, offering consumers thousands of unique custom apparel and accessory items. Each order is manufactured on demand and fulfilled in two business days from our wholly owned and operated manufacturing facility in Louisville, KY.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members