PostmatesReviews 873

Our son worked for Postmates a few summers ago and for that, we are thankful. We ordered a delivery yesterday to deliver from a restaurant tonight. We received confirmation via email. 20 minutes before the food was delivered, we received a message that the order was cancelled because there was nobody available to deliver the food. This is unprofessional and demonstrates an appalling lack of organization and leadership. Exacerbating the situation, there is nobody to call, email, or otherwise contact. We will never use Postmates again. Thankfully, there are other choices.

So I got this spam message from Postmates today entitled "Detox to Retox". In the body of the email it states the customer has an opportunity to "retoxify" the body after a supposed "January Detox" and month of "healthy foods".
So this not so subtle message is that Postmates customers can eat "toxic" food once again! And order that "toxic" food from the restaurants that support them!
And of course, they are educating the customer that healthy eating is "depriving" themselves.
Brilliant. I emailed the company but felt the need to post this, since this is the most pitiful, tasteless, condescending, unprofessional piece of garbage "marketing" ploy I have ever seen.

I placed the order and in some time the driver called me from out of state number that he can't find a parking by the building and the available spot is far. After that he left and order was never delivered.
Sasha J. Customer Service Professional Postmates sent me email "It appears that your Postmate arrived at the delivery address on the order and waited for at least 5 minutes, but they weren't able to connect with you. We notified you via text message and push notification that your order was about to be delivered. Since your order was already placed and paid for, you were charged the full amount for your order and delivery."
It's something new that they can charge for not delivered orders.
The most unprofessional service with not qualified out of state drivers and worst customer service.

Postmates needs to go out of business in 2019. They are consistently stealing from deivers $1 here and $2 there so it becomes difficult to make a big deal about $1 and whenever I do complain about delivery fees being short they either #1 ignore me or #2 say their payout is correct and thats that. They have multiple drivers claiming the same issues. They leave drivers in bad situations all the time. You cant see drop off location until after food is picked up. They say walmart deliveries pay more, but they simply pay less delivery fee so every thing will add up to $4 plus it takes way more time to complete a wall mart delivery for no extra pay. They force customers to tip so they will never tip more than $1 which makes it tough. The complaints pile high and its the management disingenuous responses that makes me leave a review

I ordered from Shanghai Mammas in Cincinnati ohio plainly stated all meat on side with other intructions. All other intructions were followed except meat. Also asked for extra rice. All rice was grouped in one bowl and meat was added. Husband and daughter are allergic to shrimp. So all of the food was un editable. Full charge was $19. Plus sent picture explained in 10 emails and they would only refund half of the order. Unacceptable. Horrible service

Postmates is such a MESS and the WORST CUSTOMER SERVICE. Did I say worst? I'm sorry, I meant nonexistent. I can't even count how many times they screwed up orders. We've been brought the wrong food several times, they constantly ignore directions (i. E. dressing on side, or add cheese), their menus listed online for local restaurants are often incorrect and there are usually a lot of missing items from the regular menu, we've had food delivered to our neighbors on multiple occasions, we've been charged the wrong amount, we've had tips charged multiple times for the same exact delivery, so many times we'll be in the middle of an order, get everything submitted, and click order only for a dialog box to pop up saying "Restaurant Currently Unavailable." REALLY?! THEN WHY IS IT LISTED AS OPEN?! The absolute worst though, is their complete lack of customer service. They have NO NUMBER to call. Who does that? You have to click through a crap ton of options in order to submit a complaint or error, and you can only submit it ONCE. So once you click on something as an error, you can't go back into that order and ever contact them again. You may wonder why this is a problem? Well, one time a delivery was over an hour late so we contacted them saying that it hadn't arrived. We received an automated reply saying someone would call or email us. Another hour went by and nothing. At this point, it's been hours and we're starving. Finally, we're like, "f*** this," and I go to cancel the order, but low and behold, nope, can't do it because it's being investigated. It took days for them to even get around to refunding us.

Screw this company. The one good note is that most of our drivers are really nice, but the corporate/admin side just makes me want to punch a wall in frustration. Don't use these jerks.

I placed an order for an ink cartridge from Staples which cost 22.99 with tax about 24.99.
They charged $56 for the ink cartridge and added an $11.99 service fee!
Mind you they never showed any service fee charge before placing the order. How is this business still running, cheating people like this?!?!

On top of that... no live customer service. You can only send an email through the help section. And... they force you to leave a tip. If you don't leave a tip for your last order, you cannot get into your account to view anything!

If I could give them a negative review I would. I ordered food that was $10.99 and the total came out to be $22.08 which I thought was high. As soon as I placed the order I was charged for $28.04 with no detail as to where the increased price came from (in fact, the total on the order still shows $22.08). I submitted a report which was changed to "resolved" without ever being contacted and the charge still standing. By the morning, they had charged my account $33.66. The total for the food only, no taxes or fees included, showed to be $22.66. When I emailed, they claimed the price of the food can change depending on the merchants, which was untrue in my case because I called the restaurant which confirmed the original price of $10.99. This is a huge RIP off and I am deleting this app as soon as I get my refund.

First of all, they have corrupt employees and delivery people. Second, my account was hacked, many orders placed (hundreds of dollars mind you) on my account to another address in another state. Postmates security is so bad they don't even ask you to verify when you deliver to a new address. I had to take it up with my credit card company because Postmates still hasn't gotten back to me. I've completely removed all my info from the app, addresses, credit card, everything. Never use them!