PostmatesReviews 873

If my order comes and they miss an item (the drink! Everytime) or the order is wrong i will let them know and get the money back for the things I didnt recieve. I've done it 4 times and now postmates have said I've had to many. I ordered food, it came wrong, I reported it and postmates said "due to the frequency of your requests we can not refund you". So I sent them a picture of the weird food i was sent and apparently there is a limit to how many times you can complain about having to pay for things you didnt recieve.

Drivers are ridiculously rude and unprofessional. Neisha in Raleigh had me stand outside texting rude remarks refusing to tell me car type or call. Charged it as delivered after I waited outside for 10 minutes, no other driver has an issue. Zero customer service support. A stupid automated response. I was billed and now have no dinner. Another meal needs to be sent out or I need a same day refund. I'm cancelling unlimited and switching to Uber eats.

Brought cold food, missing and incorrect items from my order, raised the delivery fee after ut had already been delivered and refused to correct the missing/wrong items or issue a refund. Will be sticking with Doordash!

Postmates is a fraudulant company. They sat here and charged me 48 bucks for an order that was originally priced at 19.99. The crazy part is that when I placed my order my total xame up to 26.33. After it was delivered it was a whole new price that I did not authorize which came up to 35.98 as a pending charge. I immediately called customer service to find out what the hell is going on but of course I got the run around and no one was able to assist me. The following day the final charhe made from my account was 48 bucks which incuded 43.95 for a 19.99 order + an additional 3.95 for whatever reason they decide to make up. I emailed customer service this time instead of calling but to no avail. They sure as hell have the right one in me. I work hard for my money and I dont take kindly to people stealing from me. I let my bank know that I did not authorize those charges and they will be starting they're own investigation!

HELL NO I WONT RECCOMMEND

Be warned this company does not care about service or train their couriers how to respond to delivery issues.

We ordered from Zankou for a department lunch (15 people) on Postmates. When the food was delivered, there was only two bags so my coworker who went to meet the driver questioned him on the completeness of the order. The driver was defensive and said, YES he absolutely checked the order and then became angry when questioned if he was sure. When my coworker came back to the conference room with 2 bags, we were shocked to find more than half of our order not included. POSTMATES does not have a service number and you must email them with issues for an order AND an explanation for each order item. REALLY, Postmates? You messed up and order, let me spend 20 minutes filling our your forms. We contact Zankou and to their credit(shout out to Zankou), they were immediately attentive and started on the missing order which WE ran over to pickup since it's now been 2 hours with people waiting the conference room. Postmates customer service provided us a $5.22 credit (yes, you read that correctly) which was a cucumber salad and a $10 credit. Our order was nearly $200 and they charged us $25 service fee. REALLY? What service did you actually provide? The 2 1/2 wait or making us DRIVE to get our own food?

On principal and because I can not support a business that treats customer service like a favor to be withheld, I cancelled my annual subscription and I will definitely look to other delivery services.

I ordered food from Taco Bell on 2/24/19. I ordered (4) crunchy taco supremes, (3) soft taco supremes and a nacho bell grande. Three of the tacos were inaccurate, so we did not eat it. I contacted Postmates and they gave me a credit of $2.81. The two crunchy taco supremes was $3.58 and the one soft taco supreme was $1.79. I should've received a credit of $5.37. But, instead Postmates said that there was nothing else they could do. So, it is okay to steal your customers money! Postmates are thieves and I will never order from them again because this wasn't the second order that was messed up. They need better customer service reps and the customers satisfaction needs to be your first priority! If you want a correct order, go pick it up yourself because Postmates is a waste of time!

I have ordered from Postmates twice. This was the third and last time I will ever use them. They never delivered the food. The driver was saying he was outside and I was standing by the front door but never showed up. When I reached out to a Postmates they said that this was the second time I was a no show and that the money was not going to be refunded. That was a complete lie. I have never missed a delivery. There were only two prior deliveries that I never had no issue with. When I told them this they kept saying that this was their company policy! Beware of this company. They are scammers and no the customer service is non existent. I'm sure my driver enjoyed my dinner on my dime.

I have only ordered from Postmates a few times. Tonight will more than likely be my last. Delivery person was very rude. He did not want to walk the food to my front door and argued me down about it. I told him he could drive off, no biggie. He gets out of the car and says something rude when he gets to my door and shoves my food in my hand. I emailed Postmates because for some reason companies feel like it's not important to have a phone number anymore and of course nothing was done to resolve the issue, at least nothing that would fix the problem.

I am very disappointed because this is the second service I used with this type of service. Companies now seem to only care about money and not the actual service being provided. Or at least that's the way it comes across when you send basic generated messages and/or when you have no one in place that truly cares about customer service.

I delivered for Post Mates in the first part of Feb. 2019. Promising a $125 bonus for 10 deliveries completed on a Sunday, they shut me down when I was completing my 8th delivery and closed my account. Even as a driver, you can't get to these people, but they can certainly get a hold of you when it comes to delivering a customers order. I have e-mailed them several times about my earnings which they posted but never paid. Customers and delivery drivers need to file a class action lawsuit against these shrills.

Yesterday I received food that was literally cold! It came over 20 minutes later than they stated it would. Then when I sent a message to them, I got no response but it states that problem is resolved. Then they won't even let you make another complaint! HOW IS IT RESOLVED? They resolved it as soon as I got my food. The issue was FAR from resolved! My food was cold. The fries and the burger. I ended up giving the burger away because I don't like to reheat food and the fries were thrown away! Then When I figure out a way to send another message, I HAVE STILL GOTTEN NO RESPONSE! Then I get a notification from them to leave a tip for the driver, HELL NO! She won't be getting a dollar from me and I WANT MY MONEY BACK ON THAT ORDER! This is the second time money and food has been an issue with them. Then their business model is that you can't order your food until you tip your driver and they only allow you to tip what percentages they offer. Who are they to tell people how much they are going to tip or tip at all if the service isn't up to par. I spend over a $100 during my work week with Postmates but that will probably be all over with after this because I am HIGHLY disgusted by their customer service and Care
Let's add that they love to confirm orders and then cancel 15 - 20 minutes later. Just go with GrubHub! They at least will take care of their customers FAR Better than PostMates will! They've lost my business and I am cancelling my $15 a month plan with them

TERRIBLE CUSTOMER SERVICE. Instead of resolving the issue, they send canned responses saying "I'm sorry our solution did not meet your expectations, hope you try us again." Blah blah blah even though they did not offer a solution to even attempt to meet expectations. They get orders wrong and then the incompetent drivers just fumble around trying to justify their incompetency and say "just email customer service and they'll take care of it." Well guess what, customer service is just as incompetent as the drivers and are less than helpful. They did not fix the situation, resolve my issue, or meet my expectations. I WILL NEVER USE THEM AGAIN.

My total was $4 more than I confirmed after ordering to meet their minimum. Then I ordered from a place whom I assumed they were affiliated with since it was a searchable business in their app and was charged a service fee. How was I suppose to know you list places you're not affiliated with?!? The food took forever to get here and to top it off it was incorrrect and they refund me $1.35 on my next order. But I will not be ordering again so it doesn't help me. DO NOT ORDER FROM THIS COMPANY