PoshTotsReviews 88

I was planning on ordering with posh tots but it looks like I had a close call or I would have been ripped off. So what happened? Did the company go bankrupt or what? It's perplexing. I thought it was an upscale company that dealt with celebrities and royalty? That's what they claimed. It's so strange how some people claim to have gotten great results while some claim they were scammed, almost like it was some kind of pyramid scheme type of deal where new customers paying in would be paying to supply the merchandise for the previous customers until it all just fell apart. I'm really curious as to what happened!

WOW, all I can say is DO NOT PLACE AN ORDER with PoshTots -- they are a SCAM. I purchased an order over $1000 on November 20,2017, order number *******. A notice I received after placing my order on the PoshTots website stated that the order would be shipped in 12-14 weeks. Now it's been NINE MONTHS, and I am STILL WAITING on my order! I have been in touch via email with "customer service," a woman who called herself Julia Levy, for months now. When I have inquired about the status of my order, the responses 'Julia' always gives me are cop-outs like, "I am checking in with the artisans and I will let you know what I find out shortly," or, "My shipping coordinator said the remaining items should be shipping soon and she will email you the tracking details." Then I receive no follow-up at all from the company. They would truly rather avoid me than refund my money for merchandise they never even sent to me. I cannot believe I purchased anything from this company without checking the other reviews first. Well, lesson learned! THIS COMPANY IS A SCAM. Do not let this happen to you; DO NOT ORDER FROM POSHTOTS!

DO NOT purchase anything from this company! I ordered furniture for my daughter's nursery 5 months in advance of her due date. She is now 2 months old, and I still have not received anything, so I had to spend more money buying a crib from another website so that she would at least have a place to sleep! I have called the company twice a week for 5 weeks, and they now recognize my number and send me to voicemail, never returning my calls. They sent me a fraudulent shipping email, without any tracking number. How do they get away with this!?

I bought $2000 worth of goods. 3 months and lots of calls and emails later I have not received my goods. You can't get a real person on the phone, other than the sales line. A bit of research shows that * is the COO, * is the CFO, and they have about 10 other staff in total. There are rotten reviews on BBB and other sites, so it seems that they are either complete crooks or utterly incompetent. The reviews that are positive all talk about customer service and have the same tone, so I suspect they wrote them themselves. Shame - because they have some nice looking stuff. But you are better off with a real company.

*Personal information redacted by admin

First off I read all the reviews about this company after I placed my order. I was extremely nervous after I saw a lot of them. I can now tell you that my nervousness was completely unwarranted. Julia provides outstanding customer service! I have never had someone go as far out of there way as she did to get me a product on time. Not only did she track down the product that I wanted (3 other companies told me flat out no) but she made sure that it was delivered before Christmas. Even through some delivery hiccups she continued to work hard to make sure all of my order would be delivered for Christmas.

This company is absolutely atrocious to do business with, and if I had read these reviews before putting in my order, I NEVER would have ordered from them! I ordered a chair in March with a 8-10 week waiting period. ((They were fantastic with customer service when trying to get my money.)) May came and went and I started emailing looking for updates (which all they would say is it's still in production). By June and July I was calling on a weekly basis talking to Jessica, who simply said "it's likely getting shipped next week" when the reality was it was not close to coming! Eventually they got sick of me calling and started screening the calls, wouldn't return my messages, and then sent a FAKE shipping order! I got an email saying my chair was being delivered THAT DAY, and of course I stayed home and it was no where to be found. Since they wouldn't call me back, I had a family member call from their phone, and found out it wasn't even close to shipping. Best thing I did was cancel my order by contacting the credit card company and putting a dispute in because they were in NOOOOO rush to give me back my money. THE WORST!

* Take note, most of the good reviews are all posted on the same few days. How coincidental.

Ordered our crib in March and were stated 10-12 weeks. 20 weeks later we still had no crib. We were calling every few days to the same excuses. Called Visa and explained the situation and a dispute was put in and told the jokers cancel the order. Funny how quick the CEO calls when that happens. My suggestion to all that ordered something from them and are not getting it in a timely fashion call your credit card provider and cancel it that way! Plus side is no restocking fee

I ordered a chair for my daughters nursery in February and was told it would take 6-8 weeks. 5 months later, still no chair! I had to call on a weekly basis to request the status and was always told the same thing by either Julia or Jessica in shipping to placate me yet there were no results and I was the one constantly reaching out. I was finally able to request the order be canceled since I haven't received the product except now we're fighting to get a refund. Same game they were playing as before - I'm told on a weekly basis that it is being processed and have yet to receive it.
This company does not care at all.

The worst customer service experience I have ever had in my LIFE! Save your money and order elsewhere! Ordered a crib March 23 2017 with white glove service and just received it today July 19,2017 in a damaged box without white glove service! After it being a month late and me constantly calling I was told it would be "expedited" I guess expedited means another month without the white glove service I paid for! They screen your calls and give you the run around and LIE! Jessica the shipping coordinator is a liar. CEO "Brad" is never available! Scammers and will take this further!

It took 10.5 weeks for delivery instead of the quoted 2-4. The company was unapologetic and not forthcoming with updated or accurate delivery info when I inquired. Company rep Julia confirmed in email that White glove delivery included assembly but when the furniture came was told it did not include assembly and we were on our own with assembly despite having paid for a service their website says includes assembly. Contradictory info between web site and email confirmation (order confirmation did not state that assembly was included which is why I asked to make sure, and had received assurances from Julia that it would be included.) Disappointed but moving on, no more time to waste on this company. They won't be getting any more of my money.