I enjoy working with Andrea!

Fantastic quality products and excellent service.

Thanks guys!

Update #2: My saga with PoshTots is over, although I can't say I'm satisfied with the resolution. I waited for weeks for my overdue crib to arrive. When it actually arrived, it did not match the picture online. It turns out that was because the original crib was never available. PoshTots had a crib listed on their website that the manufacturer was not actually producing.

I did receive a full refund for the crib. However, PoshTots demanded that, before I received a refund, I had to donate the crib to charity, give PoshTots a receipt so either they or the manufacturer (or both) could get a tax write-off, and take down this negative review of the company. That's right - a condition of them giving me a refund of money I spent on a crib that wasn't what I ordered and they couldn't even provide was to remove any negative on-line reviews. And before I could use my money to buy another crib for my baby, I had to spend my time and energy finding a charity to donate the crib to, donate it, send a receipt to PoshTots, and then wait for a refund to be issued to my credit card. I pushed back at them on these conditions, which I found absurd, and they did give me the refund without me having to donate the crib. As you can see, I did not take down the negative review.

So, in the end, I have a refund and a crib I can use while I decide which, if any, replacement crib I will obtain. The last phone conversation I had with a PoshTots representative, it was mentioned that now I have a "free crib." After all the time, hassle, and energy spent dealing with them, it doesn't feel free (because my time is valuable, which is something the company doesn't seem to realize). And every time I look at the crib, which is not the crib I wanted or ordered, I can remember this long, exhausting ordeal. Or I can go through the time and hassle of replacing the crib with another crib. Thanks for the memories, PoshTots.

Update: I have spoken with Mark and a replacement crib will be sent. At this point, I don't know how long it will take for a replacement crib to arrive. I am going to set up the damaged crib in the nursery and wait for the replacement. At least my baby won't have to sleep on a mattress on the floor tonight. Note that this review is for a problem that is in the process of being resolved. I will provide continual updates.

I ordered a crib from Poshtot's website labeled "quick ship." It was supposed to ship in 7 to 10 business days. After 12 business days, I contacted the shipping department and was told by Jessica that the crib wouldn't ship out until the following week. This was the first in what would become a pattern of frustrating conversations with Poshtots. I was told the crib would ship the following week. I called the following week and was told the crib would ship the next week, and repeat. Note that, at no point did anyone from the company contact me to let me know there was a problem. Allegedly, the delay was the manufacturer's fault. Finally, the crib shipped out months after it was to arrive. At this point, my baby had arrived, outgrown her bassinet, and was sleeping on a mattress on the floor. I just unpacked the crib, and not only does it not match the picture on the website, but it was obviously broken and badly mended by the manufacturer. The box and shipping materials were pristine - it was clearly packaged in this condition. To say I'm upset and disappointed is beyond an understatement. I paid for this crib months ago. Poshtots took my money, failed to deliver on a promised product, and waited until I made a nuisance of myself to address my concerns. Now I have a product that is worth nothing like what I paid for it. And what am I going to do now? Package it up, ship it back, and wait for a replacement? At this rate, my baby will be ready for a toddler bed by the time I have a crib for her.

This review is for the Angelina Iron Crib. Note the bar that I've taken pictures of is not even in the picture on the website. For some reason, it seems to have been (badly) attached before the crib was painted.

Looks great! My kids love it.

Wonderful customer service and quality products!