PoshTotsReviews 88

I have purchased a diaper bag from poshtots.com on 6/14/13 for $143.50. When the bag arrived it was damaged, thread was coming out of the corners, there's a big snag on the fabric on the back of the bag by the straps. However, I love the bag so much that despite the damage I did not intend to return it and also it would be too much hassle to mail it back and get replacement. However after only 2 times using the bag, the velcro closure is just too loud and always wakes my son up. The description of the bag online fails to state it was velcro closure or I wouldnt have bought it. I called and spoke to Cathy Herring about wanting to return the bag because I cannot use a bag that keeps waking up my son. I emailed her explaining about the snags and the dethreading of the bag and even attached the pictures to her. She told me no problem that just send the bag back and I should get my money back. I spent $23 on shipping the bag back which I thought was ridiculous since the bag arrived damage so most reputable company would issue prepaid postage but I wanted to return it already so I went ahead and paid to ship it back. The bag was shipped back on 7/10/13 and I got an email from Cathy 7/17/13 stating how she is not able to refund me my money because the bag has been used and is no longer in sellable condition. If I had not used the bag how would I know it is too loud and wake up my son? She even said the dethreading was normal wear and tear. This is a high quality, expensive diaper bag, normal wear and tear doesnt happen after just 2 days. I asked Cathy to call me but she refused. After I informed her I would file complaint with BBB and dispute the charge with my credit card, she's compromised to refund me my money minus 25% restocking fee( $35.88). So Im losing $58.88 (25% + shipping cost) which is 41% of the bag when Im not at all at fault. THey are punishing customers for their own mistakes, these people are selling damaged goods and when you try to return them they charge you 25% restocking fee+shipn charges. Anytime you want a refund they will give you all the excuses in the world to not give you a full refund. Buyers beware when shopping on poshtots.com. We worked hard for our money, shouldnt they?

I think ultimately when you shop at this site, you should expect top-notch everything. I mean, if you sell a $45k playhouse... you need to back it up with top-notch everything. Products, customer service, user experience... soup to nuts.

I ordered a beautiful white canopy iron crib. It stated that it was "artisan" but had "MADE IN CHINA" on the box. This was NOT an artisan product. Good grief.

The only issue that i had with shipping was the huge and uncertain delivery window. I was scheduled for work travel, and don't you know it... the freight delivery company tried to deliver during that time. And apparently you can't ask them to hold it or they return it to manufacturer (in China?) I was barely able to get in touch with the delivery company before it was sent back. I arranged delivery even though I was out of town. A neighbor signed for it, making sure to write "contents not inspected" next to his name. Because apparently if you don't and there is damage to the contents... you're screwed. I spend over $1000 + $200 shipping on a crib and can't even be assured damage will be addressed? NOT POSH, GUYS.

Ultimately, I like the site. Its upscale... really upscale and I've found many items that suit my tastes... quite an accomplishment, to be honest.

Also, I was fairly certain that my delivery included white glove set-up, but the delivery guys dropped the box off in my GARAGE (imagine me, pregnant, and the crib... IRON... heavy. NOT an ideal situation.) I checked and yep, white glove service was paid for. And not reimbursed.

So note... be aggressive on the details. You pay for it here. I just am too busy these days to track down issues, so I admit... I let it go.

I like the site and the catalogs. Great products but not cheap. Most items I've received have lived up to my expectations... except the delivery. Oh, yeah. I was told that once the item was delivered I had 5 days to note any damage or missing parts. Sadly, I was on travel and my 5 days expired. The crib is still not assembled (contractor delays in the nursery), but I guess this weekend I'll find out if I'm missing "artisan" parts. Cough.