PoshTotsReviews 88

I ordered thousands of dollars of furniture from this company. When it came, some items were missing. I have spent about 9 hours of my time calling, leaving messages, emailing (with no response), speaking to Sue Ellen, speaking to Julia, asking for a manager over and over just trying to get the rest of my order. Someone has PROMISED me they would call me back at least 5 times now and no one calls. I have to call there and press 1 for sales (to get Julia) because if you choose any of the other options no one answers.

There is only one person who deals with orders and she is worthless. Promises, lies, promises, lies and now I am done. I am filing a complaint with the BBB and disputing the credit card charge. You had your chance to make it right poshtots. I think over a month of fighting for the rest of my order is enough, don't you?

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Now let's discuss what we did get - it is beautiful, but that doesn't do much good when the matching pieces haven't come and it doesn't look like they will.

The third party shipping company was AWFUL. They spent over an hour trying to put the crib together every which way except the right way and arguing with me that it was correct when the baby could fall right out (they had it partially as a toddler bed and partially as a crib somehow.) I finally told them I would put the stuff together myself. I ended up having to put the crib together and move the furniture myself even though I paid for white glove service because they copped a serious attitude when I said the crib wasn't put together right. I think they were just frustrated since it was the 4th time they tried to assemble it.

I know I sound like a witch but I really am not. I just want the rest of my furniture and I don't want to have to beg for it any more. (And the 3rd part shipper was truly horrible.) I really think this company is involved in some kind of scam and I am exasperated.

We had a great experience with this company on a very large purchase for our Daughter! Thank you for taking care of our little Princess!

Extremely poor customer service. We ordered a crib over 2 months ago now, and still have not received it. We were initially not updated on the delayed status. I had to call several times... First, I was told that it was delayed due to a thunderstorm at their office. Then, I was told that the manufacturer was the cause for the delay. Once it finally was set to deliver via a third party delivery service, I received duplicate conversion rails and no crib (the duplicate rail had someone else's name and address on the shipping label).
Dealing with Mark Newton (the supposed manager) has been a nightmare. He scolded me for calling this morning to inquire about the status of my crib saying that he told me he was going to call me and that I needed to wait for him to call me. For $1,300 and a crib that was supposed to be delivered a month ago, I believe I should be able to call to inquire about my crib whenever I want. Do not order from Posh Tots.

Wow, this place is absolutely terrible. I wish I had read these reviews before placing an order. I ordered a mobile for the nursery and about 5 weeks later I got an email saying that they needed to charge an EXTRA $75 for shipping because I live in Canada, even though the original bill included $14 for shipping and the extra $75 still would not include duties. How is that even possible? The mobile itself was only $90. I'm sorry but I buy things from the states all the time and there is NO WAY it would cost anywhere near that to ship here.

Anyways, I've written 2 emails asking for more information but they have NOT replied. It's been months! Very unimpressed. I want a refund!

This place is an absolute scam. I placed an order at the end of May for some baby furniture that had a 10-12 week lead time. As week 12 passed, I tried to check in with the company, to figure out the status of my order. The website tools to contact them conveniently do not function. The phone number for the company is a constant busy signal. There is some convenient sob story about a dead mother and going out of business and how terrible they feel. You know who else has dead mothers? Probably about 1/3 of the world's population and you know what? Somehow the rest of them manage to function.

Also, even though this company is supposed to be out of business and not taking any orders, I was able to go to their website, select an item, enter my address and credit card number, all the way up to pushing the purchase button, which obviously I didn't do. You shouldn't either. I just thank God I put this on my credit card and can have the purchase amount credited back to me through my credit card company.

I purchased bedding for my infant daughter on April 1,2014. The bedding was $1466. 00, and would take 6-8 weeks for delivery. Of course, Poshtots charged my card $1466. 00 right away. There certainly was no delay there. Poshtots customer service told me this delivery time frame was because the bedding had to be custom made. So after 8 weeks had gone by, I called several times. On one occasion, I was told that they were waiting on the tulle for the bed skirt, and it had just arrived so it wouldn't be too much longer, but they would look into to try to get an exact ship date. Posh tots Customer service said that they would call or email me with the information. Three days go by and no word so I call again. I spoke to a supposed supervisor, Andrea Edmonds. She stated that the tulle for my bedskirt was on back order. She then stated in an email that she could send a partial order out the following week, which would have been the week of 6/9/14. Nothing arrived that week, and when I called posh tots later in that week, Edmonds outgoing voicemail claimed she was out due to a family emergency, but she would return on the 13th. This never occurred bc Edmonds has since never been available by phone or email and as of today, posh tots sent out a mass email that they were going out of business and couldn't refund any customer refunds, despite their fictitious claim of a A+ BBB rating on their website and their ludicrous claim of superb customer service. Posh tots is fraudulent, and they stole from me and could not be more incompetent.

Do Not shop here! Worst experience I have ever had with a company. I have absolutely no idea how they are still in business. I called them to place the order (thinking I'd get better service... Sorely mistaken). I called for a month getting the runaround from sales people, no one ever able to answer a simple question on if my set (which was 5k) was shipped and when I could expect it. You wouldn't think it would be a difficult question to answer. No one ever answers phone, or EVER responded to an email or ever answered messages... I always had to call them and never could get an answer. By far the worst experience I have had to date with any company I've dealt with. This place is a joke! Unless you want a headache and aggravation with people who take your money and don't care if you get the product or not then go elsewhere!

The absolute worst online ordering experience I have ever had. My assumption would be that an online company would be able to ship items without too much of a problem... man was I mistaken. My wife ordered a glider chair in early December and we were told it would be shipped out in mid January, which it was. I received a call from the shipping company letting me know they would be at my house between noon and 2. They showed up a little late, which is not an issue... however they had no way to get it off the truck. There was only a driver. He asked my pregnant wife who was going to help him get it off the truck. Pretty ridiculous in itself, but then he stated he would try and get it off the truck, but might break it. Needless to say, he left with it on the truck. I called Posh Tots the following day after speaking to the shipping company. They were very apologetic and nice, and assured me they'd take care of it. A week later, I still hadn't heard from them so I called back. Again, apologetic and nice, but still no results. After following up 6-7 times over 3 weeks and getting nowhere, I finally got a call from shipping company. They showed up again with 1 person and my 60 year old mother-in-law helped them get it off the truck. I was told many times by PoshTot employees that shipping is an issue for them. In my opinion, shipping should be a priority for a company that sells things on-line. Unless you want to be inconvenienced, given the run-around and have your items shipped late, I would stay away from this company. I do need to say that the employees were kind and apologetic, but their logistical incompetence was unprecedented.

Poshtots.com is very fast on charging the payment and very slow on getting the item to you.
I have placed on order in the beginning of the month, preparing a gift for my brother's first born. I was charged with the order very next day and was awaiting any sort of update, but NOTHING for 3 weeks. I have gotten frustrated and placed a Request for Status Update. And I heard nothing from them.
I send a separate email, requesting some sort of status update complaining to report a fraudulent charge on my card. I get a response right back with apology BUT NO status update. The reply stated that status update shall be done next day, but after 2 days, I receive another email with OUT any status update but another apology.
I highly doubt that I will have my present ready for my nephew.