Pokemon CenterReviews 127

I ordered two shirts from them, but only one shirt arrived. When I got in contact with customer support to see what happened to my second item and they told me sometimes items just don't get shipped. I was informed I could place a new order for my "item(s)" that did not get shipped, however they might still not get shipped out if I re-ordered. I also got free shipping on my original order and was told if my re-order did not make the free shipping deal I could use a reference code to get free shipping. However, there was no reference code in the email the sent me, just a broke merge tag that read: |reference number|. Each response I got was from a different person and they were all unfortunately very unhelpful and curt. The Pokemon Center runs a poor website and does not seem to care about their customer's experience.

I pre-ordered the new Pokémon games (ultra sun and moon) and on the day of the releace I did not receive my games as I was supposed to. I went to their costumer service and they told me that it had shipped but I would not get it on releace day. I was very disappointed but I kept waiting. After several days of waiting and not getting my game I contacted them again. They told me that that my pre-order did not go through because my card was declined. There was always plenty of money in my account and on top of that they never sent me any kind of message telling me that this had happened. So in the end, I waited several days for nothing because I never got a message about the problem and they had told me that it had shipped and I wont be getting any pre-order gift.

So I made an accident placing an order with them. Within 4 minutes of trying to change the order(which they don't let you cancel or change it anyways) I send them an e-mail asking to change it.

They spew out this ballcrap saying how there's a 30minute grace period and after that all orders are final. Which would had been fine had they not reply 20minutes later and it's still not 30 minutes on the dot.

They proceed to ignore all my emails and as of now I am going to force a refund from my credit card company and report them to the BBB. I will NEVER put up with this kind of attitude or garbage. IF you're going to run a company behave like one.