Pokemon CenterReviews 127

I'm just trying to order my boyfriend the pikachu valentines plushy and order myself some cards. Pretty much everything on the site is sold out and because I keep clicking products it blocked me because it assumed I was a bot. I was originally using my phone so after it finally let me access the site again, I started using my computer to see if that helped. Of course I get blocked again. This was my first experience with this website and will definitely be my last.

Horrible site. Cannot search products. Cannot add products to the cart. When you do get lucky to get anything into the cart, the site either crashes or you are blocked.

DO NOT BUY ANYTHING HERE>.

I ordered ordered a pair of leggings as part of a larger order and they sent me a different design than I ordered. Immediately upon contacting them, they told me that if I wanted the pair I ordered I would need to go to a FedEx or USPS to return them (I would have to pay for the return) and upon them receiving the wrong pair they would mail out the pair I ordered! When I responded they refused to answer!

I placed and order 3 weeks ago for a gift for my son, and have not received ANY type of update other than a generic email stating that orders will take between 10-14 days to ship... which is not even accurate. Their Facebook page is full of similar comments. Best case scenario, they are horribly mismanaged and incompetent. Worst case scenario, they are scamming people. They took my money and disappeared. It's my first (and last) time ordering from them. There is no way to contact them other than submitting a ticket on their site, and they don't respond to those, apparently. I'll try BBB next.

I placed an order for something right when it became available because I knew it would go out of stock quick. I was so excited when the item finally arrived, only to open it and find out it was damaged and missing pieces. I immediately contacted customer support regarding this. It took them days to respond with a "I'm sorry can't do anything about it just send it back." They wouldn't replace the item for me and now it's out of stock online. This is not the first time I've received defected/ damaged items and their customer service doesn't care and is never helpful. I will not be purchasing any more items with them. I do not recommend.

Shipped my item to my billing instead of my shipping address. Had to contact them because they didn't realize it. Contacting them is difficult. They said that the will set up a reshipment. Still no info yet and the package has arrived. I contacted them 4 days ago about this. Now i have to do extra work, have my present not arrive or arrive really really late, and deal with the extra work required to fix this issue. No compensation for their mess up at all.

Order was placed 2 weeks ago, giving plenty of time for it to arrive for Christmas. I received a notification that it had shipped, however, two weeks later, the tracking number shows that only a label was printed. After multiple failed attempts to find out where my order is, I call FedEx... it definitely was NOT shipped out. There is no way to contact the Pokemon Center other than via email. They do not reply. Very unreliable and unprofessional. I will never order from them again.

Without ever seeing reviews of the online store I happily placed an order for almost $400. After I entered all of my information and went through with my transaction, they charged my card after they switched my billing and shipping addresses. If I had entered it wrong, my purchase wouldn't have gone through. It was an incompetent error on their part. After contacting them repeatedly, they basically left it up to me to call the shipping companies and have it changed and I was even told by FedEx that the seller should be able to change the information since they completely left out the apartment numbers anyway when they switched the addresses. Horrible company and lazy, incompetent customer service.

This is a complete rip-off. $250 dollars for a goddamn pikachu plush? No thank you! That would be £190.94 in the UK! AVOID!

I ordered a Pokemon Santa Hat for my 8 year old son for Christmas, almost a month ago. My card has been charged, but the hat has not shipped, and there appears to be no way to contact anyone to find out my order status, save for the phone number listed on this website, right here, that may or may not work. I'm going to be beyond furious if they ruin my son's Christmas with their absolutely nonexistent customer service. Avoid at all costs.