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Pink Lily Reviews Summary
Pink Lily has a rating of 4.5 stars from 454 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pink Lily most frequently mention customer service, gift card and quick response. Pink Lily ranks 53rd among Women's Clothing sites.
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Great customer service! Every time I have needed to contact customer service they are helpful and prompt. From processing payments, to the pink perks program, they have been ready to help how they can.
More recently, one of the items I purchased had a slight defect and they immediately offered to resolve it at no extra cost. Very pleased!
I've ordered from Pink Lily 6 times now. My most recent ordered I place on 12.31.2020. I never really created an account, just always checked out as a guest. For some reason I decided to go ahead and create an account for a login after I had placed my order. I saw that there was a Pink Perks Reward Program, if you earned 3000 Pink Perks by 12.31.2020 you would get Magenta Status for the whole year. The order from the 31st was double points or something like that, but I ended up with 2130 Pink Perks. So, I emailed customer support asking if it was possible to go back and give me credit for the other 3 orders I had placed that month.(I went a bit "ham" on the AMAZING sales they kept having all month.) They replied back that same day thanking me for shopping with them, and that they updated my points for those orders. Now I have 5,254 points and Magenta status for the year. So thanks Pink Lily!
Hey Amanda! Thank you so much for the positive review!
Bought two sweaters and when they didn't hold up after washing, I was offered either to have store credit or have the items reshaped to me, couldn't be happier! Will definitely be buying from this boutique again
Hey Ryann, Thank you so much for the feedback!
Requested status of an order. Never received an answer but order was received yesterday...
Hey John, Thank you for the feedback. I sent you a private message to help look into your specific concerns.
I have always had great experiences with Pink Lily's customer service team. Anytime I have either had a general question or needed something resolved, I have dealt with nothing but excellent courtesy. They respond quickly and professionally, but also make me feel like more than just a numbered customer. Every piece of clothing I have ever purchased has been exceptional quality. And if it comes in Pink-you have my heart! Can't say enough good things about this boutique.
I ordered a tumbler and it arrived with a cracked lid. Emailed customer care and it was quickly refunded as it was a final sale item. Very impressed.
Thank you
Thank you Tracy!
I thought the stuff got her fast and it was what I ordered, only thing wrong was my tumbler I got was cracked a bit at the bottom but overall pretty good service, I like the boutique overall, will purchase again.
Hey Briana, Thank you for the feedback. I sent you a Private Message to follow-up on the damaged tumbler.
Great place to do business with. Products are top quality. Customer service is wonderful to deal with too. Highly recommend to shop here.
Hey Lori, Thank you for the feedback
I had a little issue with my cardigan but i contact costumer service and they were wonderful and so fast. I'm so happy with them and of course I'll be getting more items from them soon.
Hey Patricia, Thank you so much for the positive review.
Had issues applying a promo code. Had a speedy email reply in less than 24 hours. The code would still not apply but they were nice enough to refund the percentage after I processed the order. Thank you for honoring the code and resolving my issue.
Hey Maria, Thank you for the feedback on the promotional code issue. I am so glad we could get it taken care of.
I adore this shop. I've order a couple times and it's always quality stuff! This last time I received a different item then I ordered. I contacted Pink Lily and they were able to send me the correct item. And super fast! Thank you
Hey Paige, Thank you so much for the feedback on the shipping error. Please let us know if there is anything else we can do for you.
I cannot say enough good things about this company. Even with the holidays and all the craziness of the pandemic they have been super helpful and absolutely amazing when it comes to helping with shipping and orders! And on top of their awesome customer service their clothes are the best quality and very cute!
Hey Gina! Thank you so much for the kind words! Happy Holidays!
I am truly pleased with the company customer service. Ashley really came through for me helping me get a gift delivered to my daughter. She is my Christmas angel.
Thank you, Isabelle! Ashley is a great asset to Pink Lily, and we appreciate your recognition!
I buy almost all my clothes from Pink Lily. Their quality is awesome, their sizing truly fits ALL sizes, and their customer service is always AMAZING! They do kind things for customers that are unexpected this day and age because people, and especially businesses, aren't typically like that anymore. But Pink Lily is. And you will not regret doing business with them!
Thank you Alyson!
I ordered a set of masks, and when I received it one of the masks was not what was supposed to be included in the set. I contacted customer service and they said they would send out the correct mask to me. I finally got the "corrected" order and it was wrong again! I'm so frustrated.
Hey Katie - Than you for the feedback and I am truly sorry about this. I am sending you a private message to get some additional information.
I had a coat come in messed up right before my trip and they were very helpful and took care of the problem right away with no hassle. I have ordered several things from Pink and have loved everything
Thank you Melissa!
I checked out using the wrong card and assumed that was that and I should try to shuffle things to fix it, nope, Pink Lily stepped in and fixed the issue in moments! I was so happy I reordered correctly right then!
Thank you Casey! We hope you have a Happy Holidays!
Pink lily has superior customer service in addition to their awesome products. Everything is absolutely adorable, well made and affordable. You cannot go wrong shopping with pink lily
Thank you!
When USPS lost my package in early November I tried contacting USPS and they were basically not going to be able to help me find it or replace it. A few days ago I felt defeated but then when I contacted Pink Lily and sent them a copy of my conversation and case number with the USPS they offered to reship my items immediately. Since my items were all now out of stock they issued me a gift card in the amount of my previous purchase. I am very happy with the way this was handled.
Thank you, Naomi! We are truly sorry about your experience, and we are glad that you gave us another chance to make it right.
Excellent customer service which is hard to come by these days! There was a mishap with my order and I got sent the wrong size. Not only did they refund me the full price, they also told me to keep wrong item and gave me a discount for a future purchase. I will definitely be ordering from them again. Highly recommend!
Hey Kristal, Thank you for the positive review and the feedback on the shipping error. Please let me know if there is anything else we can do.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Karen! We appreciate your kind words!