PickupFlowersReviews 347

BIG SCAM, FRAUD, CHEAT, LIES, VERY FAKE!
I strongly urge YOU / ALL to read this because this is not a company but operates like other companies that promote their products by only using suppliers and has a staffs always make promises they will investigate, and sometimes they will say its already deliver even there is no actual deliver on that the date they mentioned. My ORDER NEVER CAME BUT THEY CHARGED MY CRIDET CARD. See attachment. All lies and they just want money! I dont know why this kind of website still operating even a lot of people already been robbed / steal their money including me. Ordered flowers days in advance Jan 30,2018 for Valentines Day, still waiting for delivery. Terrible customer service. The chat line is useless. I am trying to cancel my order and get a refund, but until now no refund. A $92.95 lesson learned for me.

WARNING, DO NOT USE THIS COMPANY: I had a terrible experience with this company. I bought 2 valentine's gifts for delivery on valentines day. Both were delivered over 24 hours after valentine's day ended. Since then, I have tried to contact them by email and phone and have received some of the worst customer service experience including being hung up on, telling me they will reply and never replying, and refusing to refund for a purchase that as a gift company they surely know is useless after the holiday ended. I do no recommend anyone to use this company.

YESTERDAY WAS VALENTINE'S DAY AND ITEMS WERE PRE-ORDERED DAYS BEFORE BUT NOTHING CAME! I AM ASKING FOR REFUND BUT NO RESPONSE! THEY CANNOT PROVIDE TRACKING OR COURIER NUMBER WHATSOEVER! I CANNOT LOG IN INTO MY ACCOUNT! ALL THEIR SPAM MAILS GO DIRECTLY TO SPAM FOLDER! DO NOT WASTE TIME! A SUPPOSED TO BE HAPPY DAY FOR AN ELDERLY TURNED OUT DISASTER FOR ME! THIS IS SIMPLY THE WORST SITE! I REGRET EVEN TRYING! IVE BEEN ORDERING YEARLY WITHOUT PROBLEMS BUT THIS IS MY HUGE REGRET!

I order a fruit basket with flowers. The delivery time and the item I ordered was confirm.
It was supposed to be a birthday present a special day for a 60-years birthday. The fruit basket and the flowers was not deliver the day agreement was made. The product nice on the photo was not deliver. Some old and terrible flowers which was not a fruit basket and flowers was sent. I am very disappointed. No refund given and it's written regarding refunds is not in place. Forget any refunds. After contacting Pickupflowres following reply was given: We are here to inform you that we have delivered the best possible arrangement to the given location within the budget as per the availability of products.
However as you are not satisfied with the arrangement we have offered you 15 % Discount along with flower bouquet on your next purchase with us as Goodwill Gesture from "GiftsnIdeas".
Regards,
Keith
Is there a now star review possible? One is to high.

I placed an order for this product https://cl.ly/2W122M1f2L0G on 06/02/18

The website clearly stated to me the item would be delivered on 07/02/18. So I thought that is great I will place the order.

This is where it went from bad to worse. I was assured that this would arrive on time. The scheduled delivery date came and went no package, unsatisfied customer and very disappointed girl.

I demanded a refund of the product. The online support team are useless and seem like bots or some kind of AI. I was told to email their customer service. I am still waiting to hear back from them.

The package actually arrived, the recipient opened the package which was 12/02/18, it looked nothing like the original photo, the roses had started to die and the vase was broken

https://cl.ly/3j1I3Q1c333R
https://cl.ly/3f1g231p3X0Q

Stay away from this site, do not order anything fro it. Youll only end up out of pocket and very frustrated.

I ordered flowers for my mom's birthday, the day before her birthday. The website confirmed that the flowers would arrive on her birthday. Her birthday was yesterday, and the flowers still haven't arrived. I tried the chat function on their website to ask about it, and no one has responded. I emailed their customer service and got a very lazily written (i. E., unprofessional, grammatically sloppy) response, saying that they have to check with their local supplier. I've written back that their supplier relations are something they need to manage internally, not something with which they should inconvenience their customers. Still no response -- no resolution or refund.

Now I'm regretting not checking reviews before using this crappy company. One star, one star, one star, horror stories all over. No wonder their Facebook page doesn't have space for reviews.

Delivery is poor, i have ordered different one and they delivered different one. Then i told them pickup flowers team to rejected it, they agreed to cancelled the order, this was happened on 3rd jan 2018 and today its 24th jan 2018 and now they are saying we wont refund back, its 32$ and this company is cheating to customer. Plz dont buy anything in this site. They wont deliver in time and dont waste your money. I have all voice clips and chat communication and iam going to file a complaint in consumer court and will kick this bull$#*! company...

The website www.pickupflowers.com did offer Live Chat and lots of choice with beautiful photos displayed on the website, but DON'T place order to them. I have checked with them very clearly and confirmed the address and the gift that i want to purchase can deliver properly. And I placed the order 2-month before, although there were few contact numbers on the website, but all call in will put to Indian English speakers and there will be no supports, unfriendly feedback, wasting your time and they will hang up your call. Which is totally unacceptable. And of course, the gift that i ordered was never deliver to the address!

Ordered flowers for my mother's birthday on 17 October when we were at Hua Hin, but the flowers never came. Got in touch with them through the chat function and they told me that my order has been cancelled. I hadn't known about this. After repeated questioning, they admitted that they couldn't get in contact with their supplier in Hua Hin. I asked for a refund and they told me that they would refund the amount to me in 10 business days. I waited and waited, but I never got it. Had to get in touch with them again and the representative told me that i will get it on 6 Nov (or 9 Nov I can't remember). But alas the day came and I didn't get my refund. Asked them repeatedly once a week before I finally got my money back in the bank on 12 Dec, which was 2 days ago. Disappointing.

My order was scheduled to arrive Dec 1,2017 for my ladies Birthday. The flowers did not arrived on the specific day.Not only did they arrive 3 days later, It was also the wrong order. I am very frustrated because they do not care who they screw order, and they will not refund my money. FTD flowers are much better. I can verify every detail of what I am writing! I feel it is my fault because I trusted them even though they had a lot of bad reviews. I beg you, do not trust them with your special occasion ever!

I ordered flowers for my mother's birthday but the recipient did not receive the order from pickupflowers.com which they have claimed to be delivered. I requested the proof of delivery with the recipient signature until now they cannot provide. Customer service Sheryl and Marc keep giving me an answer that it will allow some time and for sure they will get back to me with resolution. I requested to get a refund which i'm not happy to their service and i'm still waiting from pickupflowers... VERY POOR SERVICE, REALLY UNACCEPTABLE, SCAMMERRR.