PickupFlowersReviews 347

I have never been so disgusted with a company who will promise you anything to get an order but once they have your money, negate on ALL responsibility. Promised Delivery of specific date which was crucial it must be this date & discussed at length with customer service team who guaranteed me before ordering, then as soon as I ordered they emailed me to say they won't deliver on that date. Offering no refund. Won't respond to emails and numerous calls. Then when I do manage to get through, keep making promises but it's just empty words. No integrity or honesty in this company and now my lawyer is on the case! Please I'm warning you, save yourself the stress and runaround and deal with a genuine business! These guys should be shut down, they don't even seem to care about their name and reputation. The manager was never available to speak with and the customer service team who took my order was the same ones receiving my emails and calls so i felt like they were covering it up. Very disappointing as I am wanting regular deliveries to the Netherlands but Pickup Flowers are just taking people for a ride and when an issue arises, they don't want to know about it. SCAMMERS! They should be ashamed of themselves.

I placed an order. They did not deliver, so after asking my money back, not only they did not released the funds but captured the funds making it very difficult to get the money. I am still waiting for the credit card company for a feedback. Not worth the stress. It looks like a scam to me. Just after placing the order, an indian lady called asking for a credit card verification. This never happened to me. Refusing because of security reasons she become very rude.

I ordered a bouquet for mother's day shipping to Macau and I was extremely worried due to the high number of bad reviews. The florist called my mother prior to delivery (despite me specifying not to call her and leave it at the entrance of her work place as a surprise) but was nice enough to deliver it to her home instead, as she requested. They delivered on the scheduled day and quite early in the day, which was great. The bouquet wasn't exactly the same as what I had ordered but the flowers were pretty nonetheless (see picture). They made my mother happy and I am relieved that everything went smoothly.

I didn't know to what a mess I'm getting into when ordering from this place. And all I wanted was just make my daughter happy with flowers and chocolates when she come back from the hospital with her new baby.
But everything went wrong:
1. The internet site is not friendly and clear.
2. After I made the order - I received about 10 emails in a row - all the same, all confirming my order.
3. Two days later I entered the site to see the status of my order - nothing. I also didn't get any notice from my daughter about receiving the flowers. I contacted the costumer service, and then began an annoying conversation online, in which they insisted on calling me on the phone, in order to verify certain mysterious things. I explained that I live in Chine, and in the area in which I live there's zero reception, but they continued harassing me - all the while refusing to tell me what the problem was. What, in the name of god, they need to verify with me? I only wanted to send flowers, for crying out loud. Several hours later I needed to contact them again to ask again whether they are sending the flowers or not.
4. Later that day the flowers & chocolates where eventually sent, but what a sorry, pitiful bouquet it was. Not at all like the one that I chose from the photo.

What a huge mistake it was to use this site. Never never again!

To start off I believe this place should be rated 3-3.5 stars, I'm rating it 5 to help balance the average. Why? Because they ship practically anywhere which is really cool. However I did notice their customer service/communication needs a little work. My first time I missed 2-3 calls and they didn't leave a voicemail message, then I got an email saying they changed my order without giving a reason. However my second order was the 100 roses and that went very smoothly and both flowers looked really really good. This company deserves better reviews. I will shop here again

I ordered some nice flowers on their website which looked great. Attached pictures show you what I ordered, and what I really received. Not only did the flowers not blossom for the first SEVEN days after delivery, they also failed to see that on the picture are five different kind of flowers, and green decoration, and I just received a bundle of same flowers.
Customer service received these picturers and did not understand why I complained, and after I asked for a refund they stopped communicating.
SCAM!

Ordered online for $ 70.00, my charged was not allowed by the credit-card and I had to verify with scans of credit card etc... I have no scanner so I was not able to provide scans.
PICKUPFLOWERS charged my credit card anyway.
The flowers were never delivered.
I contacted the recipient, who contacted neighbors, etc,... and indeed NO flowers were ever delivered at all!
They claim they had delivered the flowers to a [non existing] address in the town.
I have emailed at least a dozen kind emails and all they say is they will come back to me with in 24 hours, several times.
I have suggested to reverse the charges, to NO avail.

John C. Koershuis

Well, I ordered two buckets for my wife birthday, one from my parents and one from me, mine didn't arrive, they just didn't deliver it, but they charged my credit card. I called to complain and they sent it the day after her Birthday. They kind of apologized, and I was really mad, but i thought that at least they will send something nice. Well, in the end I got a really pure bucket, I guess that they made a really good money on my back. After seeing what other people went through with this company, I understand they have a system. I'm writing that so if you want to suprise someone you care about, you will not need to go through what I and my wife had experience. Not the end of the world, but better to avoid it!