Pick N Pay

I placed an order online on the pick and pay website for groceries to be picked up at a pick and pay that's near me. I was charged twice by them. I've been calling them all day and nobody is assisting me. I called the bank and the bank said it's a pick and pay issue. I'm basically in limbo now because of this. Never will I ever buy from them again. Some of the agents too aren't knowledgeable and cannot speak proper English which makes matters worse!

On Friday I placed An order, it's Saturday I am still waiting. Phoned support So many times telling me the driver is on his way... Bull$#*! terrible service.

On the 14nth of October 2024 at 16:37 I bought bread at pick n pay Ravenswood, the bb date was 17 October, when I got home the bread didn't look fresh it looked as if it's been there for weeks.

One of the worst service providers ever especially the one in Kaalfontein as you Wil order today and they will deliver tomorrow or within a couple of hours and this has happened to me a 3 times when you call customer service they will tell you that there is a problem with service provider but still advert it as 60 minutes delivery.

Very poor service. There is always an item missing or the store near me goes offline which prevents me from placing an order for several hours. I always tip on the app and give an extra cash tip. One time my order took almost 3 hours. It's not the drivers that's an issue, it's delay in store and the processing of the order. Why call it 60 minutes if you are going to take 2 to 3 hours. Also when you call customer service you can never understand the agents. They don't articulate when they speak making it difficult to understand them.

Hi, I am from mariennridge pinetown kzn. Why do you guys not deliver. I have to change to Woolworths

If I could give less than 1 star I would.

PNP ASAP is the worst app with the worst customer service, every time we order there is some sort of issue.

Sunday the 17th of March 2024 was the cherry on the cake.

We ordered some meat, 2L cold drinks and garlic bread on their app as I forgot to get it from the shop earlier, after we ordered they said the items were not in stock. (even though I saw it at the shop earlier that same day)

As annoyed as I was as this always happens we just let it go, they "refunded" us so we could just end up spending more money the next time we order.

When the delivery guy was close we got a notification and went outside, the driver drove straight past us racing, and as the app is not user friendly what so ever we had no way of telling him he drove past us, so we ran down the street trying to catch up to him.

He drove so fast that it was not possible to stop him so we simply waited for him to come back whilst tracking him on the app.

About 5 min later we saw he turned around heading back our direction, when we saw him coming down the street I told my wife to stand in the left lane and I'd stand in the right lane to get him to slow down and stop. (This was not even in our street so we had to walk all the way back home)

When he came to a stop he was very rude, and said he canceled the order we already paid for and said they will send someone else, needless to say I got upset and angry as my order was right there in his box on the bike and because he was being extremely rude, I had to block him from leaving and called the head office in Cape Town to resolve this matter.

They eventually told him to leave the stuff with us, and promised to call me tomorrow (Monday the 18th) which clearly did not happen.

So being annoyed we just took the stuff and went back home to enjoy our evening, only to see that the pork chops we ordered was R30 less then what we paid for, and head office said that just because something is in stock at the physical PNP store does not mean it is in stock for the PNP ASAP.

What a load of nonsense.

I will NOT recommend PNP ASAP at all, rather use Checkers 60/60, way better app, friendly drivers and fantastic customer support.

PNP ASAP lacks in all aspects compared to Checkers delivery app.

I am still waiting for feedback and my so called "refund"

In summary:
They overcharge
Had to chase and fight with a terrible driver
Very bad customer service
They lie about what's in stock

Picknpay ASAP BLOEMFONTEIN has the most horrible very bad service. I waited for 5hours for food to be delivered. ThePicknPay App is bad, you can't trace the Shopping, nothing it's so bad, always no drivers available, they not reliable be careful always check out your grocery also

I ordered food from pnp asap bloemfontein. The driver claimed he gave me the food and he didn't. When I ask him he blocked me. I know it's supposed to show on the app when your food has been delivered but it's blank. So I just bought food for the driver. The management is not even helping me they are putting me on hold one of them even ended my calls he never got back to me

On line shopping is always a risk of not receiving your chosen items. This week I spent over R2k to receive half an order.?Simple items like Bananas (see my attached list no stock!. A missing item was also reimbursed. Then I had to fight to ensure they amended the full payment with my bank. It was only done today. I shall never buy online from them again.

I give them -0. My xmas deliveries were to be delivered on the 22 dec nvr delivered. To b dlvrd 27 D

I could give 0 if I could! If it's not items constantly suddenly being out of stock after checkout and not being able to put alternatives it's them charging delivery for every order you have to place again when rectifying their mistakes and trying to order something else or it's having to wait for your order for hours with no communication with what's going on! The last straw for me was waiting for my order for 2hours when the nearest branch is like 5 minutes away only to call customer service and be told that my order was taken back to the store for whatever reason, while I was still waiting here but i was assured that a driver is being assigned and will have my order before the store closes, next thing I know I receive a "your order was cancelled" notification out of the blue! I want my money back and I'm deleting this time, money and energy wasting app! Rather save yourself from any frustration and opt for any other delivery app really or Checkers60 as I've never gone through such stress and uncertainty with them! PnP ASAP is such a circus, a costly circus at that, sies!

The Wayne Mathew Naidoo Foundation would like to extend our sincere appreciation to the Store Manager and Assistant Store Manager at Sasolburg Pick and Pay Mr T Pillay and Ms Lerato. We purchased 126 Christmas Hamper Buckets for the needy at Zamdela Township. Thank you for an exceptional service offered to us.

Worst service ever! I made a purchase on the pnp asap app at 13:20 and now it's 16:00 and my order still hasn't arrived. The status is stuck on order received ever since! Estimated delivery time was 14:00 and now the time increases every 30 minutes. Now it says I must expect my order from at 16:30-17:00 for an order made at 13:20?

I called the customer services for over an hour and no one picked up. This is the worst service ever. I will never waste my time like this again. Kissed!

I would like to Thank her for good customer service and she has a good heart please we need more people like her Rirhandzu work at Pick 'n Pay liquor at Randburg square