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Photobucket

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Photobucket Reviews Summary

Photobucket's reputation has significantly declined, primarily due to its shift from a free service to a subscription model, which many customers perceive as exploitative. Users express frustration over losing access to their photos unless they pay, with complaints about poor customer support and a cumbersome user interface. While some reviews note recent improvements in site functionality and reduced advertisements, the overall sentiment remains negative, highlighting a lack of trust and dissatisfaction with business practices. Customers urge for better transparency and user-friendly features to regain their confidence in the service.

This summary is generated by AI, based on text from customer reviews

service
28
value
28
shipping
13
returns
13
quality
27

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Arkansas
1 review
9 helpful votes
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I have been with Photobucket since 2008 - lately it is so ad infested that pages won't load, image editor won't load, it pulls and lags my computer. Photobucket has gotten greedy and forgetting main rule in customer service and advertising. Limit ads, be careful of ad placement and remember where you came from. I think the FCC needs to investigate them for false advertising and click through boosting. They place popups so that users click accidently just so photobucket can get their commision from the click through. PATHETIC - I am looking for an alternative and will be removing my files and closing my account

Date of experience: September 14, 2016
Washington
1 review
7 helpful votes
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I have had a Photobucket account since 2008. They charge by capacity and are happy to sell you more storage. But... Downloads frequently duplicate or triplicate the photo and there is no program to clean out the extra pics. Sounds like a conflict of interest.
Also, even though I pay and have all my photos marked private, PB goes through my pictures and deletes what they think is improper without giving me an opportunity to rescue what may be the only copy of an important picture. I dont download porn, but I never even get a chance to see what PB has deleted.
Then there is the scrambling of timelines and having to hunt through 1000's of pics to locate a pic from last week when it turns up back with the 2009 pics
I really am unhappy with Photobucket

Date of experience: August 24, 2016
Alabama
1 review
9 helpful votes
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ZERO STARS! They sent me one very poor quality canvas and two never arrived. The website states that they offer 100% Satisfaction. NO THEY DO NOT! Photobucket DOES NOT issue refunds. They are misleading and WILL NOT help you. I cannot express how much you need to walk away from this company!

Date of experience: July 25, 2016
Vermont
2 reviews
0 helpful votes
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I have purchased several canvas prints from Photobucket online. The results are amazing! Over the past year I have seven prints made. They have been of all sizes, from 10x10 to 16x20. The photos were all from my cellphone, and I am far from an expert photographer. Yet the results just blew me away! Every time I open a packaged print, I am stunned by the quality. These are like works of art! I have given many as gifts, and they were very well received. I can't say enough good things about the quality of work they do here! I plan to buy canvas prints every time they have a sale!

Date of experience: June 17, 2016
Paul C.
Pennsylvania
80 reviews
151 helpful votes
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I registered on this site today. I thought it could be better than DeviantArt, but it looks like I was wrong. I once uploaded some photos and I wanted to edit the title and description, but it looks like there's no option for that. And also, the site is so damn slow. And it's impossible to log out. That's about it.

Date of experience: May 25, 2016
Ohio
1 review
4 helpful votes
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Ordered prints 3 weeks ago for my aunt in nursing home. Still waiting. They responded to my concern by telling.me to contact them again in 14 days if I had not received them. HORRIBLE.

Date of experience: April 30, 2016
Turkiye
1 review
5 helpful votes
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Photobucket.com steals valuable names and abuses them to tag unknown photobucket.com uploaded photos of unknown people. Why photobucket.com minor search engine tags thousands of photobucket.com domain hosted images with random legal names of valuable people I do not understand. Photobucket.com should give 404 HTTP Status Code to bing.com search engine. Photobucket.com violates legal rights. Sites similar to photobucket.com is not supposed to be indexed by bing.com or google.com search engines. Photobucket.com is not a site to manage what it is doing. photobucket.com is harming legal rights, unfortunately their support team is illegitimate to understand how photobucket.com harms legal rights. Internet is a big business, photobucket.com supposed to care internet copyright law. Photobucket.com does internet activity that its support team can not solve the problems. Photobucket.com should not be visible on internet, since they do not know to solve public URL problems. That thousands of photobucket.com photos are tagged by my legal name is not legal, violates internet law. I do not believe that photobucket.com users noticed that photobucket.com images, photos are randomly tagged by different names. Internet law is nothing to photobucket.com.

Date of experience: April 22, 2016
Australia
1 review
4 helpful votes
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I am unsure whether it isn't compatible with Google Plus, but everytime I use it it times out, when I manage to get photos up there, it won't allow me to manually order them in story form, keeps going back to the original order. I am ready to take all my many photos out of photobucket and put them elsewhere.

Date of experience: March 11, 2016
North Carolina
1 review
5 helpful votes
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No Christmas present
December 22, 2015

I ordered my prints on 12/3. Today 12/21 they still can not tell me when I will have them. I get the same answers we are checking. I paid for expedited shipping and when i asked for a refund on that they said that they do not refund on shipping abroad... i live in the US where did you ship from... they still have not answered... will never use them again and have blasted social media not to

Date of experience: December 22, 2015
Maryland
1 review
4 helpful votes
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Bad print
December 11, 2015

I attached a photo of three people to be made into canvas print for my son's grandparents for Christmas. When you attach a photo you must click on it to ooen it to see the full photo. Photobucket did not do that, they say they, had sent me two emails to review and approve photo however I never recieved them. I did get an email at 430 am one morning saying they were pushing thru with printing. The photo attached due to not hearing back from me. I open it and there looks to be two, separate emails that, we're sent to me previously that I STILL have not found in my inbox other than, attached to this email. The photo is a partial photo with half my son in it. I desperately start emailing them back and customer service several times to get an email saying sorry we tried to contact you we can not stop production. I pleaded in several more emails that all they had to do is open the attachment of the photo I sent. I don't understand who would push, a print thru with a partial person in it? WHY WOULD Anyone want that? Why would I have to explain opening up an, attachment properly to an online photo center? I asked them to do the right thing and send the full photo. I finally got a number from my bank to call and it goes, right to voice mail nobody, ever answers or returns your call. I just got a few emails saying sorry, there isn't anything we can do. I just threw money, away because NOBODY wants a print of a partial person! I'm so upset and disappointed in the lack of quality and concern from photobucket. I will never use, them again. They should just make it right and, send the, full photo.

Date of experience: December 11, 2015
Georgia
1 review
4 helpful votes
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Waste of time and effort
December 10, 2015

I've been waiting for six weeks and they still haven't shipped it. I keep getting the same BS that they are trying to get in touch with the manufacturer. I called paypal and put in a claim. They now have ten days to send it along with a tracking number or I get refunded. It's sad because I was looking forward for my 16x20 canvas picture.

Date of experience: December 10, 2015
Michigan
3 reviews
5 helpful votes
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I would give them a big fat 0 if that was an option. I have contacted customer service with desired change to my order right away after receiving my order confirmation. It took them 2 full business days to get back to me with a reply that unfortunately there is nothing they could do. The only way to contact them is an email. Seriously? This company is very unprofessional!

Date of experience: December 4, 2015
Louisiana
2 reviews
3 helpful votes
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Photobucket is AMAZING
November 10, 2015

I submitted an image to be processed. I had made a mistake on the text that was to go with the photograph and Photobucket worked with me to get the order corrected! They were very patient and pleasant to work with. Thank you.

Date of experience: November 10, 2015
Colin K.
Georgia
2 reviews
15 helpful votes
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Bloated False
October 27, 2015

PRO account claims no advertising, but I am blanketed with pop-up ad every time I try to get on.
"it is an internal promotion" support tells me. Don't play semantic games. Photobucket has the kiss of its parent corporation, News Corp (Fox News) all over it when it comes to unethical.

Date of experience: October 27, 2015
Florida
1 review
2 helpful votes
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I have a large personal website and used Photobuckets 'Pro' paid plan to display a thumb on my website and then if a site visitor wanted to view a higher resolution photos. All they had to do was click it. Like here on earth after last century (2000's).

I only update the site with 1 massive update per year. And went to update it and was shocked! To find thet ALL of my photos had been reduced in size WITH oooohhhh by the way. A new photobucket introduced file-name!

If you want your photos fcuked with... by all mean. Choose Photobucket!

Date of experience: October 18, 2015
Florida
1 review
6 helpful votes
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Photobucket, oh what can I say about you? Besides how I instinctively know when an image I click on the internet is your site, because you force the users into your horrible UI and ruin the resolution, not much. You used to provide a decent uploading spot, but your interface and HORRIBLE sluggishness even on my overpowered gaming rig is unacceptable. It's pretty bad when I know an image is from photobucket before anything ever loads. Brand recognition in the worst way possible. Please, stop existing. Stop showing up for work. Stop being something people still sadly use and don't realize they're punishing the rest of us. Go away forever.

Date of experience: October 3, 2015
Canada
1 review
5 helpful votes
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I ordered a 3X3 Canvas Print during one of their sales. Website timelines indicated production would be up to 5 days and shipping up to 5 days. My order including shipping was just over $200 Canadian ($150 American). Two weeks went by and it still said "In Production" so I contacted "customer service" to find out what the hold up ones. I received an answer back that it was going to ship and allow a few days for it to update on the website. 1 week goes by still "in production" so again I contact them. A week later I get an email that it has finally shipped. YAY... well another week goes by, and it the shipping website says its on its way to their depot, which happens to be in the UK (remember I live in Canada). Then, the next day it says its on its way back to the shipper. Once again I contact customer service, to find out what the hell is going one. Tamara's response "I've contacted the shipper, production and will update you when I hear back" that was a week ago. Today I finally hit my wits end. If I don't have a timeline as to when I will receive my print by Friday end of day, I will be contacting Visa, to report the transaction as fraudulent, and will be contacting consumer affairs. THERE IS NO SUCH THING AS SERVICE AT THIS COMPANY, and there is evidently a reason why everything is always on sale.

Date of experience: September 23, 2015
Oregon
2 reviews
6 helpful votes
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My wife is not very techno-savvy but has a dance studio and takes lots of photos. A friend of hers tried to use photobucket to share some photos she took. My wife was simply overwhelmed with the complexity of getting onto photobucket: setting up the account, etc. She finally drove to the friend's house with a CD in her hand. I am a longtime (20 year) Linux user. I also could not manage to set up an account and download the files. I tried it on Linux, on our Mac, and on Windows 7. Nothing worked. And I don't think it is because I'm not computer literate. On my Mac, I filled out all the fields, but it kept telling me that I had not filled one of them out -- but would not say which one. I finally gave up as well. This household does not seem to be ready for Photobucket. If PB wants the over-50 crowd to use it, they will have to simplify things a lot and make it more robust.

Date of experience: August 1, 2015
California
1 review
9 helpful votes
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Terrible customer service! I ordered some prints of photos, which never came to my address. I asked Photobucket customer support for help three times, and received no answer aside from "this isn't our problem". When I finally gave up hope of receiving my photo and asked for a refund I again received a "this isn't out problem" answer. Very disappointed.

Date of experience: October 16, 2014
Canada
1 review
6 helpful votes
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This use to be one of the best sites for editing and viewing photos. Now it's one of the worst. Takes forever to upload... errors and site troubles make it very difficult to use. Like i use it for http codes. But the site is having trouble. Why should i pick another site because i paid money to use this one... so as a customer i should be able to use it anytime i want without interruption. So photobucket get your acts together. I paid for this service or refund my money back

Date of experience: September 21, 2014