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PhotobucketReviews 211

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Photobucket Reviews Summary

Photobucket's reputation has significantly declined, primarily due to its shift from a free service to a subscription model, which many customers perceive as exploitative. Users express frustration over losing access to their photos unless they pay, with complaints about poor customer support and a cumbersome user interface. While some reviews note recent improvements in site functionality and reduced advertisements, the overall sentiment remains negative, highlighting a lack of trust and dissatisfaction with business practices. Customers urge for better transparency and user-friendly features to regain their confidence in the service.

This summary is generated by AI, based on text from customer reviews

service
28
value
28
shipping
13
returns
13
quality
27

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Pennsylvania
1 review
2 helpful votes
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Photobucket is a ripoff
November 30, 2023

They are a bunch of idiots at photobucket. I used them for a year. After renewing my account, they Cancelled my account and kept the money. They look thru your pictures and then cancel you.

Date of experience: November 30, 2023
California
2 reviews
7 helpful votes
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Lost photos! Beware..
October 31, 2023
Updated review

I was a customer since Photobucket first started online and I had no issues with my account for many years. One day I went to log into my account and got a message that they no longer offered free accounts and if I wanted my photos I had to purchase a plan for $5. This is ridiculous! I was a customer for many years and this is how they treat you for being a loyal long time customer? I paid the $5 just so I could access my photos and get them removed from their website and then I got another message saying I was over my allowed storage limit and I would have to pay more money to upgrade to a higher plan if I wanted to see my photos. Are you kidding me? I reluctantly paid to upgrade my account. When I was finally allowed to log into my account a lot of my photos were missing! I contacted Photobucket about this issue and they were no help at all. They said that all of my photos were in my account and they do not delete photos from customer's accounts unless they're asked to do so upon deletion of the account. Where did my photos go then?! Who knows. I never got my photos back. So they took my photos hostage and made me pay twice and still didn't let me have access to all of MY photos. This is not a good way to treat your customers! I would stay away from Photobucket for storing photos because they may decide to take them hostage or your photos may disappear and you'll never see them again.

Date of experience: October 31, 2023

I signed up with PhotoBucket when they first started in 2003. It was free to sign up and to upload your photos and their terms & agreement stated that your photos would be stored safely and that the company would never delete your photos without your consent. That was apparently a lie. I received an email today with no prior emails from Photobucket that said my account had been "Deactivated " because they "No longer support free accounts." The email said if I wanted my photos back I would have to pay them. I do not think this is legal and it definitely is morally wrong! I had trusted Photobucket because their own terms stated that photos would NEVER be deleted without my consent and nowhere in the terms did it say that my photos would be held hostage by Photobucket suddenly without warning and that I would have to pay a fee for access to my irreplaceable photos which had been uploaded to my account which never required a fee the entire time I had the account since 2003. I have irreplaceable memories in my account of my children, family members & friends that have passed away that are now stolen away from me by this company.How can these people sleep at night knowing they've taken people's irreplaceable memories and stolen pieces of their lives from them? Photobucket gave no prior warning about doing this so that I could download the photos myself and then remove my whole account from their website.Instead they pulled a cowardly move and deactivated my account without notifying me until they had already done it and then had the nerve to demand payment if I wanted my own photos back. Bad business! They deserve 0 STARS!

Date of experience: April 20, 2023
Canada
12 reviews
14 helpful votes
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Photobucket removed their free service to thousands of forums in the past that ruined posts and the forums shut down.

Forget this useless company

Date of experience: October 15, 2023
Texas
1 review
5 helpful votes
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I was asked to pay $5.00 a month or $60.00 yearly to get my photos from 2012. Photos are not there.

Date of experience: August 21, 2023
Illinois
1 review
5 helpful votes
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Crooks
July 18, 2023

Suddenly eradicates free accounts then cheerfully demands payment to reactivate... holding photos hostage is a dirty trick.

Date of experience: July 18, 2023
GB
1 review
6 helpful votes
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Thieves
June 23, 2023

They asked for your photos so they can sell them. Do not use photo bucket. They cannot be trusted. Stay clear or get burned

Date of experience: June 23, 2023
Colorado
1 review
2 helpful votes
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Very poor business style
June 22, 2023

One month late and they are threatening to delete my account? I'm deleting my account myself and will no longer do business with photobucket. Thank you.

Date of experience: June 22, 2023
Singapore
1 review
5 helpful votes
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So every year or so i would sometime log into my photobucket account to relieve the old memories. Until recently, they got greedy and now they only support paid accounts. Really low of them to force me to sign up and pay just to relieve those old memories. I would give zero star if I could.

Date of experience: June 22, 2023
Australia
1 review
6 helpful votes
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Terrible business, you kept my photos without my consend and i can not access to it at all unless i pay you for account assess. How rude is this? Sponsor please stay away with this company. Once you not pay them, they will lock you out like my account.

Date of experience: June 21, 2023
Colorado
1 review
7 helpful votes
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Total scam.
May 23, 2022

Worst hosting service ever. They have held my photos hostage for YEARS and refuse to let me download them without paying their fees. Even when I DID purchase their hosting services, I was still unable to download or move my photos and all of the promised "features" were horrible and half of them didn't work at all (analytics).

Date of experience: May 23, 2022
Maine
2 reviews
4 helpful votes
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At one point, I enjoyed hosting my photos here, because it was an easy free site that I could use easily to save my photos and post them elsewhere. Then they decided to start pushing their paid accounts - fair enough - but then got to the point where they decided to severely chop back what you could host for free, and hold the photos hostage more or less until/unless you do upgrade.

I am now constantly getting emails about "Upgrade or manage your photos or maybe lose them! (This has been for multiple years now" and yet their interface to actually DO any sort of managing is just... terrible. You have to download any photos you want to keep one by one and then delete them. Without any actual, you know, clear thumbnail/image so you can really see what it is and make sure you need it or want to save it. I have waded through downloading some but I had enough photos saved here that I just haven't yet been able to deal with all the photos, and it's no end irritating to have them attempt to hold my own photos against me like this.

Just... avoid.

Date of experience: May 23, 2022
Washington
1 review
3 helpful votes
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Along with your new business approach, your new slogan should be "Give us your money or we'll delete everything. Make sure to log in once a week or we'll delete everything."

Date of experience: May 15, 2022
Maine
2 reviews
11 helpful votes
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Terrible business practices! For years I stored precious work photos on Photo Bucket. Nearly 400 pics. Then one day without telling anybody they change there policy in the dead of night as it were and started charging for their services. The catch is... you can't have your property/Pics back or take them off our site (Download to your computer) unless you PAY US! I don't deal with domestic terrorist. I don't pay ransoms. You want my pics? You GOT THEM! DOWN WITH PHOTO BUCKET!

Date of experience: May 6, 2022
Texas
1 review
8 helpful votes
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Stealing money
May 1, 2022

Web site is crap. Can't download photos and they continue to charge you even after you cancel service! Scammers!

Date of experience: May 1, 2022
Australia
1 review
1 helpful vote
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Ratbags. Free
October 11, 2021

Ratbags. Free then stolen historical stuff and I never linked. 13 years. F#*k off. So many people had their websites destroyed by BS overlay.

Date of experience: October 11, 2021
Wisconsin
1 review
2 helpful votes
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Fallen so far.
October 6, 2021

A decade or so ago, Photobucket was one of the top image hosting sites to be anle to share images on various websites. Eventually they stopped allowing hosted image to be viewed outside of Photobucket'a website unless you paid money for a prwmoum account. Now they have even lowered the ampunt of free storage you get. I haven't uploaded to Photobucket in years yet I get regular emails now, saying I need to pay them money or delete my account as I am over my storage limit. They can delete it themselves if they're going to be so greedy.

Date of experience: October 6, 2021
Texas
2 reviews
12 helpful votes
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SCAM
April 2, 2021

I'm going to start with my most recent experience and work backwards; months after reaching out via email and having my account permanently deleted, they are now sending me emails about my (non-existent) account being over the storage limit and how I need to pay them to access my own photos. After having been a legitimate free service for many years, functionality began steadily declining at some point in the mid-late 2010's. Ads made it virtually unusable, and they got rid of a feature that allowed you to download multiple photos from your account to your device. A year or two ago, they notified long-time users who joined at a time where the storage limit for accounts was quite high that they were reducing the storage limit to 250 photos and users would have to download their photos before a certain date before they would delete photos that exceeded the storage limit. These crooks conveniently waited until after removing user's access to their own photos to reintroduce the multi-download feature. Many users complained in comments on ther Facebook ads that they had paid the ransom but still hadn't gotten all of their photos back, at least one of which their team responded to with a snide remark. They have also been hiding hundreds of comments speaking out against them on their posts. Fortunately for me, I took the time to go through my thousands of photos one by one and save them all individually, so I had no problem telling them to delete my account (they make that difficult too - there's no link to delete your account, you have to reach out via email and it took them nearly a month to confirm that my account was permanently removed). However, now they're back in my inbox still trying to extort me for money.

Date of experience: April 1, 2021
New York
1 review
2 helpful votes
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Back when photobucket started they tried very hard to sell me on their free photo storage service. Being a pro ohotographer I decuded to give them a shot and i uploaded my complete portfolio which included many music stars. After not logging on for about a year they completely deleted my hundreds of hours of work. Many of these stored images were recently lost to a hard drive failure and i couldnt be more disgusted that photobucket deleted my portfolio without a warning. I regret using this company big time! They have affected my life in a hugely negative way because i actually believed my photos would be safe with them. I have written to the company and they say NOTHING can be recovered. & after 15 years or so... what a piece of crap company! Run!

Date of experience: November 28, 2020
Georgia
1 review
1 helpful vote
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Betrayal
November 15, 2020

It's a shame that photobucket has gone down the subscription route in this way. Those of us that have uploaded thousands of photos over the years are now trash out of luck accessing those photos. They've been locked away unless you buy a subscription. It's anti-consumer and a scummy practice.

Date of experience: November 14, 2020
Canada
1 review
8 helpful votes
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EXTORTION
November 13, 2020

Used this when it was a FREE service back when I was 13-15ish in 2007-2009.
Received an email that they are now withholding personal images until they receive payment. They are also not allowing the user to delete images on their database without payment. SCUM of a company.

I read in another review about a class action lawsuit, I HOPE this happens. Absolutely disgusting company with NO morals or regard for the user.

Date of experience: November 13, 2020