PetCareRxReviews 650

The website is extremely clear for what it's asking for. When i go to the checkout page, i was PROMPTED TWICE before i signed up for any membership. My mom who wanted to have an account, but NOT the membership, joined as well with NO issue. I've gotten my pet's medication quick every single time. You people are so full of yourselves. Its a COMPANY THAT NEEDS TO GET APPROVAL FROM YOUR VET. OF course it will take time if you place your order two days before!

During the past week, I placed an order for Trifexis. A customer representative by the name of Christiana Terborg called me shortly after I placed the order; however, I missed the call. She also emailed me letting me know that she tried to reach me because she had "some questions" regarding my order. I called her back on her direct # she provided but she was unavailable so I replied back to her email requesting that she ask her questions via email due to limited signal. She replied asking what breed and age my dog is and to ask if I'd be interested in the petplus plan. She explained the benefits of joining the petplus plan and the potential savings if I were to join. I responded to her email answering her breed and age inquiry and politely declined the offer for the petplus plan as I am not interested. From this point, she sent 2 additional emails relentlessly soliciting the petplus plan and not taking no for an answer. I felt harassed, to say the least and I eventually asked her to cancel my order completely.

I've ordered with petcarerx multiple times before and never had such an awful customer service experience. Customers should never get harassed into purchasing something that they have already declined.

I have been ordering from PetCare RX for years. Recently they started this thing where they try and trick you into a membership (with fee) to lower costs. I did not go for it, BUT every time I place an order they call or email that they have questions about my order when in reality they are simply trying to sell me the membership. Once I exhaust my current pup's prescription refills with them I am going to use another company. PetCareRX -- what happened to you?

I ordered a prescription from PetcareRx. I called the company and was told that they would reach out to my vet and get the prescription sent to them. After 4 days of waiting I called this company and they said that they don't do this and to mail the prescription to them. So here goes the first week. WE called them again 9-11-17 and they said that they would have to go through over 300 mailed in prescriptions and would find, process, and call me back to let me know that this was taken care of. Of course no call back. We called them again on 9-14-17 and was told that the product shipped and we should receive no later than 9-18-17. On 9-19-17 my credit card was charged and I received an email stating that the product was shipped. We are now 3 weeks into this disaster. The customer service people could have not had any less concern. WE got an "oh well" you should get it this week. In the mean time my dog is without pain medicine. I don't care how cheap this company is on the prescriptions. I will never use them again Nothing but untrained customer service people that lie to you.

I purchased a membership due to a promised much lower cost for my pets medications... little did I know that with all of the " extra discounts" of a few $ here and there - the actual cost of the meds were MUCH higher than any other online pharmacy PLUS the cost of the damn membership!?! I demanded my $$ back once I realized that there "wholesale " is really a bloated or inflated retail cost!?! They lie and scam to get you to buy from them - AND my pets meds were in torn packaging and from several different pharmacies across the country ( bid style perhaps?!). I was promised that I'd receive in 4-5 days - did not receive for 2 weeks and had to buy larger dose from vet and break up into tiny pieces! Soooo annoyed by this company - they are liars and scam artists - DO yourself a favor and stay far far away!

I have been a member of PetcareRx for so many years. This July, 2017, for the first time, I made a mistake. I accidentally order flea med for cat and not for dog which is what I needed. I asked to speak to a manager, Megan, and I explained my error to see if she could exchange my order. She said that it was my mistake and she couldn't help me.
Then I told her that I wanted to cancel my membership with them if that was the case.
She said that the only way she will cancel my membership if I were to pay them the full price for the wrong medication that I cannot use because I got a discount price as a member. This definitely felt like another slap on my face.
I will never, never buy from them again.
Please watch out for business like this. They will love you until you make a mistake.

I was comparison shopping for a product and wen through the process to get 75% off the first order. Nothing indicated that this meant you would have to join for an annual cost of $50. The email I received gave an offer code. I was never given an opportunity to put in the code and ended up having the order processed. I called immediately to cancel the order. Customer service person was pleasant and cancelled the order immediately, but had to put in a request to have my "membership" cancelled because my card had already been charged for it. I was promised it would be refunded back within a few days. We will see. Short answer: DON'T BELIEVE THEIR OFFERS.

They consistently send emails stating my card cannot be charged. I call my credit card company and there is no problem on that end. My meds end up being late. I have asked for a managers email and they send me a non functioning email account. They really really have horrible customer service. They don't care. Currently they are satying they can't charge my account for an order i didn't even make and they won't send the orders I did make because they can't charge me for the one I didn't make. I'm done with them. Don't waste your money.

I decided to join their membership so I could save on my heartgard meds for my dog. I paid the $50 annual membership and the meds were supposed to be $28 so next thing I know I have $50 taken out of my account and then another $52 supposedly for the meds. I figurred it was a mistake but when I called they said the med was actually $52 which is what I pay at my vet's office. So when I asked what the membership was for they said for people who pay alot of meds. WHAT A JOKE, THEY LIED.

The only question I still have about this organization is it FRAUD or TOTAL INCOMPETENCE?
Joined the club to take advantage of lower priced heartworm meds and for the last three weeks have spent countless hours and phone calls trying to get the charges corrected while being assured it will be taken care of, with unfulfilled promises to return calls with no result. I can only hope to warn others before they get the PETCARE RX TREATMENT!

PetCareRx makes a simple offer, "give us your email and your pet's name and we'll give you 75%" your first purchase. Only after signing up do they say that you need to sign up (pay) for their PetPlus program to get the 75% off. PetPlus membership is $166! Even if the program were a good deal, I would never support a company that lies to potential customers to get their email address. When I explained my perception of what the company was doing, the customer representative simple said, "Ok," and hung up. I encourage pet lovers to shop elsewhere.