PetCareRxReviews 650

As soon I submitted my order, I received a phone call and a lovely voice message from Oneika. We played phone tag but she never gave up on reaching out:-).

When she did answer, she was informative, helpful, friendly, and she ended up saving me money today!

Thanks for the great service:-)

Was very helpful with my prescription and all the information I needed to get additional discounts. Thank you for the help.

I wasn't on hold at all. When the CS person spoke I could feel that there was a smile on her face. Ordering was very simple and quick.

When I first called customer service, I was feeling very anxious and not a happy camper. Gabriella came on the line with a voice that was eager to help me and that is what she did. By the time I was finished with the call, I had a smile on my face! Thank you so much for the "eager to please" help that you happily gave me! :)

I called for a refill for our elderly lab with hip issues. Meds were very expensive but was told if I signed up for PetPlus I could save $40 per month on the refill. Thanks for helping me save some $$$

After several attempts to work with both. Rite Aide and a CVS, the frustrating issue was resolved. She worked late and called me back until the problem was solved and PetcarePlus went through. She is indeed an model customer service employee.

I had the most amazing experience with Balfour Watkins today. I'd inadvertently selected the wrong medication for my dog (based on size). When fulfilling my order, Balfour immediately caught my mistake and reached out to me to confirm and he was correct. He immediately corrected and processed my order. Amazing!

Fast, easy, painless, and helpful, Stephens was a peach to talk to. I actually talked to some else yesterday who was just as helpful. So I became a member today.

I talked with Andrew today about my RX that was due to be refilled. He informed me of the Pet Care Plus program. I joined and am very Happy that he told me how much I could save on future orders. My vet charges outrageous prices for Rx meds.
Thank you
Gale S.

I WOULD LIKE TO TAKE THE TIME TO LET YOU KNOW WHAT A GREAT EXPERIENCE I HAD WITH MISS NADINE OPERATOR THAT TOOK MY ORDER, VERY KNOWLEDGEABLE, AND SWEET, SHE IS A REAL ASSET TO YOUR COMPANY!

Worked with Jaclyn Y and Darrin on an order that had a delivery issue Both were extremely helpful and got the meds my dog needed asap
I am a long time customer and always had good experiences but this was the best
Jaclyn was very patient, professional and most important FRIENDLY She made sure my order was taken care of and extended all the courtesy a PetcareRx customer deserves
Thanks Jackie and Darrin for a great job!

Ms Johnson was very cordial and solved 3 problems for me in one call. She was a pleasure to talk with and appreciate her attitude and desire to satisfy my needs. I thank her very much. WEE

Very knowledgeable and friendly staff! They had exactly what I needed and filled my order promptly!

Just got a wonderful call from Andrew regarding my recent order. He kindly updated me with the specifics of the order and suggested a PetPlus option to save me even more money on my order. Thanks again Andrew!

Great to do business with and so helpful when needed. The assistant who helped me went over and above to make sure that I was helped.

After two declines from my vet for prescriptions THEY wrote, Andrew was a calming reassuring voice in the midst of chaos. He was able to cancel the orders. Andrew has outstanding communications skills and that includes listen and speaking. I feel confident with Andrew taking care of the problems. I look forward to placing an order with Andrew's world class customer service

Costumer Service is a joke. Inept, rude, just of comedy of errors. I"ve been waiting for my dog's heart meds for6 days now and I paid next day delivery. Every reason why they state it has not arrived isn't the case but they just keep rattling off these reasons why they are not at fault. IMPOSSIBLE, FRUSTRATING! Its not treats people on the phone, ITS HEART MEDICATION! NEVER AGAIN