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Perpay

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Perpay is a certified B Corp, which means that we are a part of the global movement for an inclusive, equitable, and regenerative economic system. B Corps are dedicated to using business as a force for good and meet high verified standards of social and environmental performance, transparency, and accountability to all of their stakeholders. Learn more at https://www.bcorporation.net/en-us/find-a-b-corp/company/perpay-inc/.


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Perpay Reviews Summary

Perpay has a rating of 4.6 stars from 2,495 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Perpay most frequently mention customer service, credit score and direct deposit. Perpay ranks 8th among Discount Shopping sites.

service
389
quality
1,199
This company responds to reviews on average within 3 days

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Great app
April 11, 2024

Got my first computer for college and plus credit score has increased

Date of experience: April 10, 2024
Texas
1 review
0 helpful votes
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Great Company
April 11, 2024

I've been ordering from this company since 2017 and they are amazing especially the customer service.

Date of experience: April 10, 2024
Ohio
1 review
0 helpful votes
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Great service
April 11, 2024

This service is very Reliable and dependable, and I would recommend every and anybody

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
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Worth it
April 11, 2024

I've used Perpay a lot now. It's super easy and convenient, but there is a massive price increase on items purchased. This is essentially the loan interest worked into the cost rather than the payments. Some things are almost twice the cost of buying them in full through a regular store. But if you'd prefer to pay a little bit over time and are okay with the costs, it's well worth it.

Date of experience: April 10, 2024
Washington
1 review
0 helpful votes
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Best convenience
April 11, 2024

I love Perpay without them I would not be able to have so many great high ticket items. The ease of payment is exceptional. This is my favorite service. Has also helped increase my credit score.

Date of experience: April 10, 2024
Minnesota
1 review
0 helpful votes
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Good items
March 23, 2024

You should try perpay it's just like layaway except they take it out of your paycheck every time you get paid so you don't have to worry about having enough money to pay that bill.

Date of experience: March 20, 2024
Missouri
1 review
0 helpful votes
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Return a kerig
March 15, 2024

I had accidentally purchased an item and their team helped me to get the issued resolved. I was very happy.

Date of experience: March 15, 2024
Perpay T. — Perpay Rep
over a year old

Hi Stephanie! We are so happy to hear that you had a great experience with our customer service. Thank you for your support and we look forward to working with you in the future!

North Carolina
1 review
0 helpful votes
Follow Asjia H.
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I brought this computer in January and it's now march so basically it's been 2months and I still haven't gotten my computer yet. This app is a scam do not fall for this. At first the computer was movie but then once it got to nj it stayed there

Date of experience: March 12, 2024
Perpay T. — Perpay Rep
over a year old

Hi Asjia! We are so sorry to hear that you still have not received your item. To ensure that you do receive this item, please reach out to our customer support team at [email protected] and our team will be able to investigate this for you. Thanks!

Texas
1 review
0 helpful votes
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I bought a projector that when I got it was not as described on their website. Meaning it said it could do 150 inches and the best projector can do is 60. The fan is so loud that you can't hear the audio. I wrote a request to return it, and they told me that that was the quality of the unit and they would not take it back. I countered that that was not the case that there was something wrong with it because of how loud it was and how it would not focus at any distance past 60 inches and they wouldn't respond back to my response to them This is $129 projector that is sitting here doing nothing because it's useless. At this point I will never buy from them again.

Date of experience: March 8, 2024
Perpay T. — Perpay Rep
over a year old

Hi Chris. We strive to provide accurate product descriptions and we are sorry to hear about your frustrating experience with the projector you purchased. Feel free to reach back out to our support team at [email protected] and we would be happy to look into this further for you!

North Carolina
1 review
0 helpful votes
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I have have placed 2 orders so far. I am mindful to go in when the last payment will be due and remove the direct deposit option so they won't receive any more direct deposits after the last payment. I didn't have any problem with first order products were good and and still working. A air fryer, baby carrier & a laptop. I no longer have the laptop so I don't know how it's working. I recently ordered a 65 inch tv and some beats headphones for my daughter. The headphones after a month won't charge past 20% The tv after a week keeps cutting off losing connection. & screen getting distorted. Keep having to unplug to reset. I would just say don't purchase any high end electronics from them. For sure

Date of experience: March 3, 2024
Perpay T. — Perpay Rep
over a year old

Hi Shell. Thank you for your feedback. We do apologize for any inconveniences that you have experienced with our products. Feel free to reach out to our team at [email protected] and we will be able to assist you further with this. Thank you!

Arizona
1 review
0 helpful votes
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Overpriced
February 23, 2024

I ordered very small things a couple of times just to try it out but I no longer shop with them because everything is over priced. I just use the credit card now for building credit.

Date of experience: February 21, 2024
Perpay T. — Perpay Rep
over a year old

Our prices can be higher than retail prices, but they reflect the convenience of our zero interest, zero fees financing options! As a financial platform, we encourage you to choose the purchasing option that's most comfortable for your own financial goals. If you're able to buy the item for a cheaper price in stores, we support you in doing so!

Nevada
2 reviews
0 helpful votes
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Pixel 6a
February 19, 2024

I ordered a pixel 6a from perpay 3 months ago and the phone stopped working friday night 2/16/24 I am so upset i never had this problem unfortunately there's nothing prepay can do about it 😞 and google isn't much help they want to charge me to repair it when it's a manufacture error 😢

Date of experience: February 18, 2024
Perpay T. — Perpay Rep
over a year old

Hi Natalie, we're sorry to hear about your experience with the Pixel 6a. We understand your frustration and apologize for any inconvenience this may have caused. Thank you for sharing your concerns with us and feel free to reach back out to our support if you have any additional questions.

Ohio
1 review
0 helpful votes
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I had to do a bunch of work to get my account back up and running once it became inactive. I was super excited because they had the Samsung s23 and it was in my price range. So I messaged them everyday trying to get my account fixed since they never cancelled my first account so when I made the second one an error happened that had to be fixed. That's not what I'm upset about thou. I have put in multiple orders they are all denied. Come to find out I owe a 900$ balance from an order they approved that I never received because my work had no way to do the direct deposit. So I cancelled my first order. Well turns out I owe 840$ but I never got anything from them and didn't even set the direct deposit up cause my work said no they can't do it. My new job can that's why I tried again... But now I'm just bummed out cause they are denying me and saying I owe a crap load of money. They are crazy if they think I am paying for that original cancelled order that I never even got because I was unable to complete the order and set up the direct deposit.
Bummed out and don't know how they think it's ok to do this to people.

Date of experience: February 15, 2024
Perpay T. — Perpay Rep
over a year old

Hello Cassandra, we're sorry to hear about your experience. We aim to provide a seamless shopping experience and apologize for any inconvenience caused. Please reach out to our customer service team at [email protected] so we can address your concerns and assist you further. Thank you for your feedback.

Kentucky
1 review
0 helpful votes
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Disappointed
February 5, 2024

Used Perpay in the past never had any issues my recent order my 70 inch tv took eternity to get delivered. Not at all Perpays fault but I was continuously told that it would delivered the next day order was placed on the 12/28. I didn't receive my tv till 1/31. I unboxed the tv today because I haven't been home since it was delivered no visible cracks tv seems pristine when I turn it on tv is completely damaged. I waited over a month for this tv and I finally get it and it's broken. 😡

Date of experience: February 2, 2024
Perpay T. — Perpay Rep
over a year old

Hi Brittany, thank you for sharing your feedback with us. We apologize for the delay in delivery and the inconvenience caused. Please reach out to our customer support team so that we can assist you in resolving the issue with your TV. We appreciate your patience.

California
2 reviews
0 helpful votes
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Love the selection. Shipping times are fast. I have had an iddue where I had to return something, and they made it fast and easy.

Date of experience: February 2, 2024
Perpay T. — Perpay Rep
over a year old

Hi Eric, thank you so much for the positive feedback! We're thrilled to hear that you love our selection and that our shipping times have been fast. We're glad we were able to assist you with your return quickly and easily. We appreciate your support and hope you continue to enjoy our products!

North Carolina
1 review
1 helpful vote
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They are a scam
January 19, 2024

I placed an order and cancel the order but they are still taking the money from my check every two weeks. When I hit the withdraw money to get my money back they asked for my bank information they made a deposit to verify my account and then took the deposit back. My bank account was verified but now they saying they having a problem with the bank and sending my money back. Why are you taking money if the order is CANCELLED! I NEED MY MONEY NOW! SCAMMERS

Date of experience: January 19, 2024
Perpay T. — Perpay Rep
over a year old

Hi Latoya, thank you for sharing your experience. We're sorry to hear about the issues you've encountered. We'd like to investigate this matter further to ensure a resolution. Kindly provide your order details to our customer support line at hello@perpay, and we'll do our best to assist you promptly.

Illinois
1 review
5 helpful votes
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I bought 2 Apple pens and a iPad case. Come to find out there where not compatible. Never open never used. I still was charged not only the shipping free plus 10 dollars plus a 10% restocking fee. Horrible to rip people of knowing they already don't have the money or they wouldn't be paying double to get the things. STAY AWAY!

Date of experience: January 10, 2024
Perpay T. — Perpay Rep
over a year old

Hi Pamela, We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future. Please reach out to our live chat at [email protected] and our team can assist you further.

Virginia
1 review
1 helpful vote
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Worst customer service
January 4, 2024

I ordered a samsung tv and two additional cameras for my blink. Perpay sent the incorrect address to bestbuy who shipped my package to a denver colorado address. I contacted perpay and they are not responding. Last time i spoke to someone they told me i need to get a policy report. I went to the prescint and they told me i can not file a police report b/c the company is in the wrong and should fulfill the order. I am yet to hear from perpay. When you call them they dont answer and the customer support at *******@perpay.com is the worst.

Date of experience: January 4, 2024
Perpay T. — Perpay Rep
over a year old

Hi Cleo, we apologize for the inconvenience you've experienced with your order. We understand your frustration and we're here to help. Please provide us with your order details via email at [email protected], and we'll do our best to resolve this issue promptly. Thank you for your patience.

Indiana
1 review
0 helpful votes
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Perpay Card
January 4, 2024

Was approved for a perpay card and never received it. They claim they sent out two never received neither card.

Date of experience: January 3, 2024
Perpay T. — Perpay Rep
over a year old

Hi Tonya,
I am so sorry to hear about the card! Our team would be happy to look at this, please email us at [email protected] and reference this review so we can best assist you. Thanks!

Tennessee
1 review
2 helpful votes
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Return of merchandise.
December 29, 2023

Ordered my son a PS5 for Christmas. Of course I did not open it before Christmas. He opened it Christmas day; it will not read and download the discs. We were advised to return it since it had such a major flaw right out of the box. There is no customer service phone number. All I can do is complete an application to return the unusable product. Someone named Leo emailed me to say my application to return the item was under review. I have no place to return this item Does anyone have a return address? I don't care about free shipping. I need to return this so I am not charged for a PS5 that doesn't work.

Date of experience: December 28, 2023
Perpay T. — Perpay Rep
over a year old

Hi, I'm sorry to hear about the issue with your PS5. We understand the frustration and apologize for any inconvenience caused. Please provide us with your order details via dour live chat at [email protected] so we can assist you in resolving this matter promptly. Thank you.