PepperfryReviews 281

I ordered a bed from Pepperfry on 15th of May and they told me that the order will be delivered by 31May - 2June. Firstly they placed a wrong order against my order Id, due to which my order was delayed by 6 days and then they did not have any courtesy to let me know about the same. When i called to check the status of the same, they told me that the product I ordered was was a hometown product, hence i will have to check with them for delivery and any kind assembly. These people take the orders and forward them to vendors with no responsibility of theirs. These people give all sorts of wrong information about the product and the delivery. Please do not buy any product online from PEPPERFRY as it is a total loss. Loss of your money, time, effort and most importantly PEACE>

I Placed my order on 22nd may 2018 but still not recd. Any notification from your side. Your delivery system is very very worse. You already take more than 10 days to dispatch my order. Please confirm me whether you are capable to deliver it or not. Otherwise i Will cancel the order immediately. Your customer support executive didn't pick up my call and always remain busy. Please initiate my delivery as soon as possible.

I placed an order for 24 plates on 30th March, I got the delivery on 18th April that is after 20 days. I called pepper fry to help me with the return and the customer service person tells me once sold it cannot be returned. They dont have a return policy unless it is damaged. I told him that the product is not as per what i expected and also it was delayed by 20 days so i had to purchase it from somewhere else as i needed it early.

He has blankly refused to take return and when i told him i will take this to consumer court, he in return is telling me no use coz they will just take your complaint and close the case.

I have been forced to keep a product that i do not want.

Such ridiculous company... I will never ever recommend anyone to purchase from pepperfry, coz if you did and you didnt like the product once its delivery they will not take it back and you will be stuck with the product.

Great way of fooling people and making money.

1. They take eternal time to delivery the product. Be it furniture to small clock / towel.

2. No cancellation policy even for non-furniture items. I agree for furniture this makes some sense as they would have started the work. For towels, metal shoe box it make no sense. When the same product is available with return / exchange policy in Amazon, Flipkart.

3. Furnitures are not upto the mark. They will send a carpenter to inspect when you raise a claim and disappear after that. Making multiple follows on these will fall on deaf ears.

4. The delivery has gone worse now. Earlier atleast they used to send information about who will deliver the product and contact details. Now they have offloaded it to Delhivery. We need to followup with them to get it delivered properly.

I have purchased a Bed Side Table and King Size Bed from Pepperfry on 8th August 2017, which I received on 31st August. As one of the main part for King Size Bed was missing and it cannot be made available by Pepperfry, I had to initiate a return and since the bed side table was of the same design, I had to return the complete order(Order No. *******). The Pickup was scheduled on 8th September and it was successfully done. I received the Refund for the King Size Bed (for which I had to call 10 times) but the refund for the Bed Side table was not processed. I have been calling there customer service for past 2 weeks and everytime I get the same response that its in process and they wil confirm with Warehouse.The Case Manager Gaytri is not coming on call and everytime I get same response from Customer care, that they will call back and they never call back.
E-Commerce companies in India like Pepperfry have stooped so low that they are tricking customer even when they receive funding of millions of dollars. They actually dont have any after sale process and their case managers are as much ignorant as one can be. They dont care about Customers hard earned money and want to loot then in any possible way.
I am going to take legal action against the company and if possible file a case of mental harassment.
*****PLEASE: NEVER EVER BUY FROM PEPPERFRY.COM AND IF YOU DO THEN ONLY GOD CAN HELP YOU IF YOU FACE ANY ISSUE***********

Buyer beware! Pepperfry advertises hassle free returns however they do not allow for returns of any sort. You may or may not get the right product and it may or may not have the right parts. I strongly recommend that you do not order anything from Pepperfry. Safer to go to the local stores and pick out what you want so you know what you are getting.

Also, customer service is very bad they do not care about the customer only the bottom line of making money. Please keep away and pass the message along to your friends.

Keywords:

Pepperfry Bad Review, Pepperfry Reviews, Pepperfry returns, Pepperfry review

I decide to shop on pepperfry.com to buy some furniture for my home by seeing advertisement of their portal. I believe that they provide quality furniture without any damage. I ordered sofas 3 seater and they invoice me to wait for a month to deliver the material what you order and so i wait for a 2- weeks. They delivered the sofas (but it is wrapped in one single bundle, we asked supervisor it is in single bundle we ordered three seater sofas, it fully covered and the delivery man told that we send the carpenter to installed the sofas tomorrow and he doesn't answer to the question why it is in single bundle), so we don't open the wrapper. Then the carpenter came and open the wrapper and my family shocked it is one seater and we doubt already why it is in single bundle. The carpenter also send the image to the corresponded department about this problem. We contact customer care what it is. They reply suddenly and continuously told not to worry about that product we will look into the matter very soon and please wait for a 24 hours and we provide the solution for that. Again I wait for a day and they contact me to wait for 48 hours to make this problem to be fixed. In the mean time i called to the customer care for this issues ( I lost my recharge balance too and it leads over stress to my family). Three days has been passed, they contact me and said that they provide the refund money and the sofas will be taken by one of the delivery man and they provide the refund after a week ( it will automatically credited to your account, once the product has been return to the store.). After wait for a long, we doesn't receive any proper products what we order and we get the money once we credit to the pepperfry ( one month ago and it is again refund back for me 1 month back).

Any way hereafter i decide not to shop online for any bulk products. ( don't fall for a wrong advertisement).
This make me stress over a lot.

I am a regular purchaser of pepperfy for many years and never experienced anything bad.
The most attractive quality of pepperfry is the top quality of packing they used to send items.
Customer care Service is excellent.