PepperfryReviews 281

I booked a table and chair on 2nd May, 2020. These were promised to get delivered by 16th May, 2020 and 22nd May, 2020, which subsequently didn't happen. My question is I understand Covid 19 situation, but I want to know why the order was accepted, if this cannot be delivered within specified time. If done on speculation that Lockdown will be dropped by Government where Maharashtra is having highest of infection and Government being precautious will extend the Lockdown period. Next even I cannot cancel my order and get my prepaid payment refunded to my card.

I kindly request customers to not buy furniture from Pepperfry, especially the items that are at a low price point. The quality is absolutely terrible. I had purchased a Queen Size Bed "Royairu Queen Size Bed in Walnut Finish by Mintwud" for our guest bedroom, intended for minimal usage. This bed started breaking down with very very minimal use. Pepperfry would not let me claim warranty on it as they believe that I did not use the product properly and the damage is under "wear and tear". I'd like to say that the value engineering on this product is done to the extent of having no value at all. It is cheap and it is absolutely useless.

Beware!

Never buy anything from pepperfry.
Better buy from local store.
They will send u inferior/worst quality items and you don't have option to return it.
I bought a "Okinawa 4 Door Wardrobe in Coffee Finish by Mintwud" for rupees *******/- but when it reached me i felt cheated.
Product was not at all same as described on website. Weight was less than half of what was on website. Material and clamps are clumsy. Backside of the wardrobe is like thick paper which a 5 year boy can break with bare hands. Drawers fittings are clumsy too. P

The "Okinawa 4 Door Wardrobe in Coffee Finish by Mintwud"wardrobe was not as prescribed on website. The plywood weight was mention around 92 kg, which would have made a sturdy wardrobe. So I ordered. Whereas what I received, the weight was hardly 30 kg combined which makes it clumsy
Dont fool people please

And guess what I couldn't return/replace it because of absurd/vague return/replacement policy.
So ended up wasting ******* and more importantly, peace of mind.

Rahul
*******237

I ordered study desk from pepperfry. When I would like to cancel the product, it has been told me that they do not have the cancellation policy. The customer care representative who spoke with me was very rude. Very bad customer service. This is one of the worst customer service I ever had from any company.

We wanted wooden TV unit, so we visited PepperFry showroom at Kandivali West. We have seen finish / colour of Siramika Honey Oak Bar Unit and we found it matching with rest of my wooden furniture. We ordered Siramika Honey Oak TV Unit on 23-Jan and received it on 6-Feb. To my surprise, we have received dark TV unit (below) which is not at all what we have seen in showroom or on website. We requested Pepperfry to do re-polish. They have sent their carpenter (Shabbir Shaikh) and he too agreed that it is too dark and cannot be made light without removing dark polish.

Now started my painful follow-ups. Their resolution team manager "Sarvesh S" denied that their carpenter has agreed that TV unit is dark and insisted that it is same as shown on website and showroom. He refused to do re-polish, or replace or give refund. I was also told that I cannot modify polish or else my warranty will lapse! I have again spoken to carpenter, he confirmed that he has told his team that TV unit is dark. So, where is the integrity of "Team Pepperfry"? Since then I'm almost following up on daily basis to get it re-polished or get replacement or refund.

After all these days, I have understood that Pepperfry model is completely different from Amazon or Flipkart, where you can easily return products. Your ratings and feedback do not appear on product page.

Do we as customer have to accept whatever they deliver to us, whether we like it or not?

Given an option I would even rate 0.0000 star to this so called luxury brands online shopping service. Ordered some key holder pepper fly worth Rs. 1k but not received till now. Always says will let u knw... where is ur product let me check once bla blaa blaaa... We kept on calling the customer service and they kept on royally dodging us with 24 hours and 48 hours reply's for only giving an update about the order.
Such ridiculous company... I will never ever recommend anyone to purchase from pepperfry,
Fraud people... even its show in the app delivered but didn't received yet...

I bought this solid wood chest for 20k plus INR. After 6 months of usage the door of chest got neatly broke in two pieces. They had made a door by using an adhesive and attached two small parts of solid wood. Two other doors also came off on their own within 3 months. Such workmanship in carpentry is unacceptable and deserves a severe action against the company, which is fleecing the customers. Their site has no option for writing reviews, no option to provide feedback. If you try and write a complaint, there server will keep signing you off. In the complaint box poor quality or defected item is not even an option. It starts pointing you towards return policy. They deserve zero rating. Never buy anything from pepperfry. Save your money.

Given an option I would even rate 0.5 star to this so called luxury brands online shopping service. We ordered the this center table online through their website with 100% payment. We were given delivery date which was 1 and half month later than the booking date which we were okay with and went ahead. Inspite of that we dint receive the product not even an update as to why was the delivery delayed. We kept on calling the customer service and they kept on royally dodging us with 24 hours and 48 hours reply's for only giving an update about the order and not actually the product and finally after making some 8 to 10 calls and getting no relevant response we ended up cancelling the order. I couldn't not believe that in an era of buying veggies online and getting delivered at door step pepper fry could not manage a furniture to deliver in time that too with 100% pre payment. Leave alone the product they were not even in situation of updating the correct status of my order. I think it's high time they stop calling them selves a luxury brand. Even a local vendor could do better business then these.

I picked up a 2 door wardrobe from Pepperfry. I needed something that would fit a specific space in the house and was looking for those specific dimensions. The issue started from the point of delivery.
When they delivered the product, the opened it all out including screws, small fittings etc and left it on the floor and disappeared stating the carpenter will come at a later time to fix it. Who does that? It is inconvenient and hazardous for people who have children and pets!
2. The carpenter came 2 days later to assemble the wardrobe. When he assembled it we realised that the dimensions were different. The depth according to their website for 17 inches, while the actual depth was 21 inches! Also, while fixing the wardrobe drawers, the hinges were damaged. The carpenter was supposed to come back immediately to fix it, it's been a week and we are still waiting.
3. I wrote to customer service who promptly wanted pictures. I sent it to them 3 days back and haven't got a revert till date.
Please go to urban ladder instead, they are priced better and their quality is way better!

I wanted to buy a table lamp. I see a product with lamp and shade. They deliver only the base. Description is not clear. I would like to return as i wanted a full lamp for that price. Return is not accepted.

Pack Content: 1 lamp base with fitted holder and wire, Bulb Not Included

Nowhere is it mentioned that the shade will not be included. When we call the customer care they are adamant and suggest that the picture was for representation purpose only.

Ordered wall shelfs with pepperfry(order id - *******)- 4 Tier Ladder Wall Shelf in Orange & Brown Finish and *******. Both times I got damaged product and worst is their customer service. They are always too harsh and dont give proper solution. Atleast first time I managed to get refund. But second time as I was out of town couldn't open pack and later found out it was damaged too. This time they told I raised issue late so no return or refund And they way they conveyed was like simply I am calling without any job. I really felt ashamed with they way the talked and felt bad to order with such website who dont have respect for their customers. If both times I got damaged product think how their quality of products. I hope this review will help people to decide not to buy with them and loose peace of mind by worst customer service and bad quality of products.

I have ordered a small piece of organising shelf but to my dismay I discovered that the actual delivery service time is actually the outer limit of the range mentioned at the time of order placing. When I requested cancellation, twice I received the same word to word reply, hiding behind and outdated and archaic policy that they do not entertain cancellation once the order is placed. There are hundreds of websites doing online sale just like this site and none of them have such spacious argument like the one they have. All of them have a policy of order cancellation any time before the shipment and even returns after the supply not only in case of defects but even in case the customer is not satisfied with the quality or any other aspect of the supply. This website does not understand that this is an online platform and the customers have not actually checked the goods nor have the inspected the same. All that a customer has is the description in words and photographs, which in most cases are not conclusive or that much reliable. In spite of such a limitation, the customer is willing to go for online shopping because in almost all cases there is a very good cancellation and return policy.

I am really surprised to note that this website is hiding behind the policy for the inefficiency and deficient service on you part. Such a policy is not going to lead them anywhere in this competitive market. Me for sure, is not going to ever visit this website, nor buy from it and for sure I am going to put adverse reviews and worst possible ranking for you wherever I can. As for my order, it's a small amount and although I am also very well aware of the laws of the land and can force them to refund my money, even if unwillingly, given the costs and amount I am not resorting to it.

It is solely up to their organisation as too how it looks at its customers and also its future because the customer are their future.

I ordered a queen size bed which when finally arrived was in such a bad shape that I had to re-order again only to get another queen size bed with multiple scratches which made it look really old and used. In the same order, I also ordered for a dining set of 4 and a sofa-cum-bed, it's been only 5 months and the dining set & the sofa-cum-bed are already broken (thanks to their low quality processed wood).

Nothing is covered in the one year warranty! I had to re-buy my home furnitures, Thanks to PEPPERFRY